Bank Of Baroda — refund money is not added in my account

Amazon had refunded an amount of rs.596 in my bank account on 06/10/2019 and that was supposed to be reflect to my bank account by 14/10/2019 as per their policies. Again and again i am calling the customer care of bob but no one is picking up the call. On[protected] i was luckily interacted with one of the representative of bob customer care and she said i will get the refund to be credit within 7-14 days after the refund initiated. After then whenever i am going to call the customer care, no one attending the call and i am doing this on a regular basis. It is now a long time and i haven't got my money back in my bank account.

Refund reference number also generated[protected]