Bank Of Maharashtra — Refund

Address:

Mumbai City, Maharashtra

Dear sir,

We are very upset by servise provided by citrus payment gateway using bank
Of maharashtra.

I (Patil shrikant harishchandra) have made online redbus tickit booking
Using online bank of maharashtra. (Citrus payment gateway)

Details of banking transaction

Acount number [protected], mantralay mumbai acount

I booket 2 tickits for pune to bhusawal, on 13.09.2016. The mail of debit
Was received as following

[protected]@mahabank.co.in 11:35 pm

Dear customer, thank you for banking with bank of maharashtra. Your
A/c no xxxx2269 has been debited by rs. 1, 754.00 on 14-sep-2016. A/c bal is
Rs. 16, 165.65 cr and avl bal is rs. 16, 165.65

But tickit is not booked. Redbus gave response as following,

We regret the inconvenience caused to you.

This e-mail is in response to your request, for the refund of the money
That is deducted on www.redbus.in.The money that is deducted from your
Account has not reached us as its a fail transaction.

From our past experience, we have seen that in such cases the money
Normally remains with the bank. This refund will be initiated by your bank.

Usually in such cases, banks automatically refund the amount, kindly get in
Touch with your bank.

Sir, why such repeated failure in online banking???

On same day, other transactions using billdesk were nice. Please upgrade
Your service. Refund my money early, so that i can book other tickit soon.
If i do not got tickit, who is responcible??

Please refund.

Thank you.

Below is ministatement of my debit

Please resolve problem.

[image: inline image 1]

On fri, sep 16, 2016 at 4:53 pm, pg support wrote:

dear team,

thank you for contacting citrus payment solutions.

we understand your concern regarding the status of the transaction. We
would like to inform you that the said transaction is not successful and we
have not received the funds.

in case of any further assistance or clarification, please feel free to
reply to this email. We will be glad to assist.

thanks and regards,
kedar dhulekar
citrus support team


— original message —
from: mahaconnect [[protected]@mahabank.co.in]
sent: 16/9/2016 1:33 pm
to: [protected]@citruspay.com
cc: [protected]@gmail.com; [protected]@mahabank.co.in
subject: fw: payment failure

dear sir,



please inform us status of transaction / arrange for refund.


sr no.

transaction type

payment unique ref no

journal no

amount

a/c debited

status

payment reference#1

payment reference#2

user id


1.

cp0001-citrus

cp0001-[protected]

[protected]

1, 754.00

[protected]

success..

[protected]

[protected]





thanks & regards,

admin mahaconnect

contact us on: [protected], [protected]



the security of your account is our topmost priority.



(1) sms alerts: register with bank for sms alerts to keep track of your
card transactions.



(2) have a close watch of your card when you give it for payment at
merchant outlets to ensure that it is not swiped on multiple devices.



"never share your card number with cvv, pin, otp and internet banking
user id, password with anyone"



"sharing these details can lead to unauthorised access to your account."











from: shrikant patil [mailto:[protected]@gmail.com]
sent: wednesday, september 14, 2016 2:42 pm
to: [protected]@mahabank.co.in; [protected]@mahabank.co.in;
[protected]@mahabank.co.in; [protected]@billdesk.com; [protected]@billdesk.com;
[protected]@mahabank.co.in
cc: minakshi janjale
subject: payment failure
Ref:_00d15fgfg._50015vss72:ref

Fw: payment failure [ ref:_00d15fgfg._50015vss72:ref ]