[Resolved]  Samsung, Gt - S5360 — Regarding customer service.

Address:

East Singhbhum, Jharkhand

Dear Sir/Madam,
I ,Mr. Saubhagya ku. nayak,using SAMSUNG , GT-5360 .Till now i have a good faith on your service,and thats why i used to use and referring my friends to use the products of SAMSUNG.

But today i visited to your customer service center at jamshedpur regarding unlocking my mobile which was locked by mishandling of pattern unlock system . I know this a minor problem,but the people there charged me RS 300 /- only and issued me a invoice which has no vat reg. no.
and the amount charged there for "SW UPGRADE" (Pls find the attachment).But there are no sw upgrade done in my mobile by them.

My request is that if pattern unlocking system isn't a problem related to SW UPGRADE,then why they charged amount for that .If its related to SW UPGRADE,then why they didn't upgrade my mobile sw.and issued me a false invoice .

Pls look at my problem being a faithful service provider,take possible action on this matter ,money isn't a matter.I need faithful service .

Thanks.

S K NAYAK.
e-mail :-saubhagya.[protected]@gmail.com .