BharatPe — Amount Settlement pending Since 25 April | |||
I Team Apologies for using this portal for resolution but I'm sick & tired of following up with your Customer care team. I have been following up for last 15 days for my money but your team doesnt feels like responding to it. Everytime i call them & this is what is has been said " Give us 24 hours we will provide you the resolution", 15 days have already passed hearing this statement again and again but no solution no calls/confirmation for the status and some times i get the call from your team pls provide the documents which have already been provided to the team on day one itself and this checked with one of your executive on call and he did looked the statment and confirmed that money has not been received in your account. Now let me tell you what the whole scene - transaction dated 26/april/2021 amounting to INR 34500(INR24500+10000) Below are the proofs : Received Rs. 24500.00 from BALWINDER S O GOPI RAM R O GARHI on BharatPe QR. Details: bharatpe.in/txn~ Received Rs. 10000.00 from BALWINDER S O GOPI RAM R O GARHI on BharatPe QR. Details: bharatpe.in/txn~ After speaking to customer support several times they have given us the confirmation that the amount will be settled, below are the proofs: BharatPe-Dear SHRI BALAJI JCB SPAR, We are still awaiting confirmation from your bank for your settlement of Rs. 34500. A complaint has been raised to the concerned department and we will ensure the amount reaches you within 24 hrs. https://bharatpe.in/settlements Dear SHRI BALAJI JCB SPAR, We are awaiting confirmation from your bank on your BharatPe settlement of Rs. 34500. Dont worry, the settlement will be completed by 8pm. https://bharatpe.in/settlements Dear SHRI BALAJI JCB SPAR, BharatPe has initiated your settlement of Rs. 34500 . It should reflect in your AXIS BANK account by 12 noon. https://bharatpe.in/settlements. But bharatpe account has not been credited into my bank account yet. Bank statement was already provided to them on the link they have given . https://forms.gle/hNJ82FH4rvrNkBYL8 Several tickets has been raised for above mentioned complaint below are the tickets number: #3575879 #3575747 #3579555 #3559309 #3535684 #3521063 But no reslolution has been made till date. You are requested to look into the concern and credit the amount in my account as soon as possible as it is pending from long. This gross negligence at your end is not acceptable. [protected] Was this information helpful? | |||
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BharatPe customer support has been notified about the posted complaint. | |||
 262 Comments | |||
Comments
Chita sanstha
Reply
Dear Sir, Mam,
My name is shekhar mehta.On 2nd of December I got a call from Bharat pay loan and they told me My application Has been approved for 5, 00, 000/- and on the phone call they asked me to pay Rs1199 /- on Bharat pay loan site to start the process after I paid the amount, they asked again to pay Rs1599/-, for insurance policy and more amounts total i have paid rs 7098/- .after I paid this much then they asked more then I told them won't pay any single penny whatever I have paid refund the money please and cancel my loan subscription . After that I spoke to Neha Aggarwal +[protected] who is in charge there, she said there is a process and there are 3 options, i[censored] want refund then one more amount you have to pay or else you will have to wait for 15 days for Refund and it's been more than 28 days I haven't received any response yet and not from the nodal officers as well after i mailed them twice, I have been following up with every after 5 days on wats app asking them and they are still saying u have to wait for more 5 days and it's been really frustrating .
kindly look into this matter seriously, Am sending you the screen shots where I have paid .
Below am sending you the screen shots transaction.
Please have a look .
Regards
Shekhar Mehta
Emaild I'd - shekharmehta.[protected]@gmail.com
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My name is shekhar mehta.On 2nd of December I got a call from Bharat pay loan and they told me My application Has been approved for 5, 00, 000/- and on the phone call they asked me to pay Rs1199 /- on Bharat pay loan site to start the process after I paid the amount, they asked again to pay Rs1599/-, for insurance policy and more amounts total i have paid rs 7098/- .after I paid this much then they asked more then I told them won't pay any single penny whatever I have paid refund the money please and cancel my loan subscription . After that I spoke to Neha Aggarwal +[protected] who is in charge there, she said there is a process and there are 3 options, i[censored] want refund then one more amount you have to pay or else you will have to wait for 15 days for Refund and it's been more than 28 days I haven't received any response yet and not from the nodal officers as well after i mailed them twice, I have been following up with every after 5 days on wats app asking them and they are still saying u have to wait for more 5 days and it's been really frustrating .
kindly look into this matter seriously, Am sending you the screen shots where I have paid .
Below am sending you the screen shots transaction.
Please have a look .
Regards
Shekhar Mehta
Emaild I'd - shekharmehta.[protected]@gmail.com
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