Bigbasket.com — Bad product and harassment by employees

Address:

Delhi-NCR: Khasra No - 147/1-2-3, Village Bamnoli, Sector - 28, Dwarka, New Delhi-110 061

I wish to highlight below unpleasant experience with M/s. Big Basket, Chattarpur, South Delhi.

I made the order vide MGUFMD[protected] comprising of a pressure cooker.

A Gentleman, dressed up in Big Basket uniform appeared at 21:10 hrs on 20th March 2021.

Handed over Grocery and Pressure Cooker Box. We counted number of items, and he left site immediately.

It took few minutes for us to sanitize and open the box. We all were shocked to see 2 number of scrap utensils found inside the Pressure Cooker Box, instead of a brand new Pressure Cooker worth Rs.950.

Immediately, we reached out to the Delivery Person ([protected]). He arrived in next few minutes and refused to accept any possibility of such an incident.

He was found talking to someone in the Company and taking pictures, wasted considerable time o[censored]s.

After hard stress, he shared number of Mr. Manish ( So called Manager) :[protected].

We tried explaining the scenario, but Manish was adamant only repeating one thing “CONSIGNMENT LEFT MY WAREHOUSE IN GOOD CONDITION”. And he apparently checked each item personally which is highly impossible to believe.

We repeatedly asked whether he checked it, he said yes, in a totally unacceptable tone.

He was so arrogant that that he said “DO WHATEVER YOU WANT, GO TO CONSUMER COURT……..ETC”

He directly blamed us for doing “Hera pheri”

We tried reaching out to the Call Center, but other than an auto reply nothing worked out. We also placed a refund request and the pickup was scheduled for the next day. In a few hours it automatically was cancelled and my account disabled. This was the most shocking part.

This shocking incident shattered all our peace of mind and the mental agony of accusing 7 o[censored]s at home is beyond explanation.

In my life, I never interacted with such “Gentlemen” with unprofessional behavior and attitude. Also, my account being deactivated proves that there are a lot of people in on this.