[Resolved] Bigbasket.com — Payment failure | |
On 23rd July 2020, i placed an order of some grocery items on the online grocery shop of bigbasket company on website www.bigbasket.com. i was requested to make payment for the same using online mode o. I chose to pay by online mode so i opted for internet banking from online payment mode using HDFC Bank internet banking. The site was redirected to payment gate way of HDFC where i put my credentials and i got massage from HDFC for otp i followed the procedure and i got massage from the bank that your transaction with bigbasket is succeful with reference no. kqqxu44oafz2bpgxca-PAYUBIGBASKETCOM Cheque reference no[protected] with transaction amount of rupees 710.00. The page was again redirected to the website of bigbasket where i saw the massage that your transaction is failed. And i was again requested to make the payment. I thought that i will get that money back. I again made the transaction of the same amount and this time my transaction was successful. But i was still waiting for my money which was debited from my bank account during failed transaction. Pl. Help me to resolve this issue. Looking forward for your kind help Thanking you Was this information helpful? | |
Aug 5, 2021 Complaint marked as Resolved BigBasket.com customer support has been notified about the posted complaint. Verified Support Jul 26, 2020 BigBasket.com Customer Care's response We are very disappointed to hear this. This is definitely not the kind of experience we would want you to have. Could you please help us with your order number? We'll do our best to help you.
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