[Resolved]  Bigbasket.com — Paytm payment successful but Bigbasket order still pending payment?

I have placed Bigbasket order DXMPO[protected] today with the order amount of 3990 using my paytm wallet.
Bigbasket is saying they didnt receive the amount from paytm and Paytm guys saying over message that its credited to Bigbasket.

How is that possible where did my money go?
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Aug 6, 2021
Complaint marked as Resolved 
BigBasket.com customer support has been notified about the posted complaint.
Verified Support
May 26, 2021
BigBasket.com Customer Care's response
We tried reaching you on the registered number but there was no response. We like to inform you that refund is already initiated on 21st and processed back to your source account. However, if you any other concerns we request you to share your convenient time or alternate number so that we can get in touch with you to address the issue.
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