Bigbasket.com — forcefully refunded and then refund not made till date

Rs 1586 paid thru debit card for bb items on nov 25, 2017.
Customer id mnofvo[protected].
Amount debited from my axis bank 25/11/2017.
Due to wrong application of discount scheme by bb it cancels my transaction. Promises refund in 24 hours.
Rs 1586 i paid is neither in my bb wallet nor in my bank account till date, 30 november2017.
Not even a sms from bb on the refund and timeline till date.
My mail to customer care have also not been addressed.
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BigBasket.com customer support has been notified about the posted complaint.
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Dear sir/madam,

I have Add money ( 220 )on wallet by mistake . Now I 'm unable to reverse this particular amount I also tried your customer care number but that couldn't connect so please suggest how can i get them back . kindly do the needful as earliest.

Regards
Suresh
Big Basket delivery truck without a number plate and any documentation driven by a drunk driver almost hit a civilian near Haldirams VIP Rd at 5pm on 20/12/2017.

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