Bigtree Entertainment Pvt. Ltd. — Transaction is failed but amount get debited from my account

Address:560049

I booked 4 tickets for "Sardar gabbarsing" using BookMyShow.com for gopalan Cinemas - bangalore, old madras road, for 6:45PM show for date 8th April 2016 using Axis Bank Debit card
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, nothing.
But an amount of Rs 1364.32 was debited from my account. This transaction was done on 7th April 2016.
I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive sms from Axis Bank for deduction of money.
reference id is :[protected].
later around at 8pm on 7th april 2016 i have booked the same seats again. this time it was success.
so how should i get the failure transaction amount back. let us know the status.
I request a refund of Rs 1364.32/- from bookmyshow.
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I booked 3 tickets for Malayam Movie"Muthirivallikal Thallirkumpol" using BookMyShow.com for Maxus Cinema- Borivali (W), Mumbai, for 6PM show for date 22nd January 2017 using HSBC credit card amount @Rs.973.08/- debited to my account but ticket was not generated . I contact HSBC they are saying that amount will not reverse, they issue decline authorization No.006272 and again I try to book for same movie & same theatre by using HSBC credit card again debited Rs.973.08/- Ticket was generated after a 25 Minutes I received a message saying that your book my show transaction failed again I contact HSBC they informed me that both transaction @Rs.973.08/- are debited again they issue the authorization decline No.007587 I call bigtree entertainment contact No. and book my show but no one is pick up our phone or no messages.

But an amount of Rs 973.08+973.08 = 1946.16 was debited from my account. I request you to kindly refund both amount. i want to send the Email but I can't get your email ID also.please confirm the same by my email ID firosh.[protected]@gmail.com. Waiting - Firosh

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