Billdesk — not generate transaction id no

I have paid my HSBC credit card bill, but not generate transaction I'd no.i have called couple of time in billdesk customer service but they are not pick the any call .worst supporting customer service center. I am thinking if today not responding I am going file case anginest my mobile no [protected]
My email [protected]@gmail.com.

Pls try to help on this one
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I made a payment to my RBL Creit card on 23.01.2020 through sbi net banking bill desk for rs. 6909 but no confirmation received to me. pl confirm my payment amount credited in my RBL credit card. my mobile no [protected] D.Arun Ref No.RSB[protected]. it is requested pl confirm whether my payment amount of Rs.6909 credited in to my RBL credit card

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