Billdesk — payment transaction incomplete

I applied for aptet. After entering otp and clicking on submit button i got message as your payment is being processed. But it is failed and my amount is debited.
Thank you for using your sbi debit card 459xx9931 for a purchase worth rs500.0 on pos apcfss at apcfss txn#[protected]. This is my transaction id. Will you refund it or not? If so when will you refund my amount.
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Two days ago i tryy to recharge on my jio number but due to some uncertain reason i wanted to cancel in and i request to phonepe application for the cancellation but my bank account debeted by 399inr and I don't get my recharge successful please send me refund of 399₹ from indiaideas
In 15-1-18 i have topup about 75 rupees for aicel no [protected] but my money deduct from my card but amount not top up that number, i call aircel customer care they simply told me we dont receive any payments from billdesk, plese resolve the problem then top up my amount
Aircel Customer Care's response, Jan 31, 2018
Dear Sam,

We apologise for the inconvenience caused to you. We would like to bring this to your attention that the number you have shared with us is showing as Protected. Kindly share your Concerned Aircel number with us along with Transaction ID in order to look into your issue.

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Feb 8, 2018
Dear Sam,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

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