Blue Dart Express — Complaint and deficiency in service against blue dart ludhiana regarding consignment no. [protected]

Address:

Ludhiana, Punjab, 141003

Sir/madam,

The above consignment is to be delivered to the undersigned

Adv. Ajay bansal
At 74-ff, mig flats, improvement trust colony dashmesh nagar ludhiana-141003

My grevience is as under:

1. The above address/location is in the heart of the city ludhiana and blue dot/indian post/ flipkart always reached this address on time but your bluedot team in ludhiana had deliberately and maliciously send me a message on [protected] on 13.07.2017 at 3:50pm that this address is not traceable

Against which i contacted customer care without any lapse of time, where i was told that consignment will reach my address on time and inconvenience was deeply regrected.

2. Then at 5:55pm on the same date 13.07.2017 from [protected] courier boy of bluedot ludhiana contacted me on my no. [protected] and i was told that courier is on the way and will reach me shortly, i waited at my residence even called this no.[protected] thrice but neither the courier boy came nor did he picked my call.

Ironically and to the utter surprise at 10:22 pm, i got a message from bluedot stating a bare lie that "undelivered since you were unavailable" this is a blunt lie and deep disgrace on the name on bluedot and even a harrassment to me. As your goodself is consistently and repititively lying to me and hidding your lapse and defeciency in service to deliver me my goods on time by deliberately making false, absurd statements and even sending bogus and false messages i have all the records of conversation and messages intact with me.

Though thereafter i contacted customercare but since your customer service timings are from 9 am to 9 pm, and the above me message was delivered to me at 10:22 pm my call was not picked by customercare

Next morning that is today 14.07.2017 i contacted customercare from where i have got email id [protected]@[protected]@gmail.com to register my complaint. I was even told that bluedot ludhiana team will contact me but no one has contacted yet.

Kindly register my complaint for the above grevience of mine against the bluedot team ludhiana and the courier boy who contacted me via mobile no. [protected]

And further, the undersigned reserves his right for future consequential action,

Kindly intimate me my complaint no. And status of my complaint and consignment at the earliest.

Regards,
Adv. Ajay bansal
Phhc, chd.
Jpbansal.[protected]@gmail.com
[protected]