Blue Dart Express — Order No.W[protected] dated 26.10.2020.

I'm Dinesh.D.J and residing in Bangalore, India. This has reference to the above mentioned Order number pursuant to which the following certain products from Apple should have been delivered to me today (28.10.2020) through 'Credit Card on Delivery' payment mode. The Blue Dart Courier person met me at the delivery location at 1.30 P.M today along with the package. When I took out my Credit Card for making payment he said that Blue Dart has not deployed swiping machines for accepting credit cards. Instead he asked me to make payment through Cash or through Wallet options like Paytm, Ola Money, Pay U Money, etc.

I told him that I do not have Cash and emphasised that when I placed the order there was a payment option 'Credit Card on Delivery'. Therefore, I told him that I was ready to make payment through 'Credit Card on Delivery' mode only. He further told me that so many Apple online store orders were cancelled by the interested buyers because of the issue narrated by me above.

I have never been disappointed while making purchase of Apple products in stores directly. This is the first instance in my life where I'm disappointed, humiliated and heartbroken in my attempt to get a product through Apple online store. Why would you offer such a payment method (Credit Card on Delivery) when you don't have an agreement/understanding with Apple? It's totally irresponsible behaviour from Bluedart and I'm heartbroken.

Please advise Apple to remove this payment mode from the payment page in their website as you don't have it and don't humiliate more people.

Note: In Bluedart Tracking page, it is mentioned that “Consignee refused to accept”. I’m asking you, Don’t you feel ashamed of what you’ve written on Tracking page. Did I refuse to accept? I’ve rightly informed your delivery agent to provide the swiping machine because I’ve selected ‘Credit Card on Delivery’ payment mode. If this is the service you set up, then it’s a crap and your have no credibility.

Dinesh.D.J