Blue Dart Express — re courier the pan card

Address:

Ludhiana, Punjab, 141001

Dear sir,

I have applied for pan card by filling the form 49a at pan centre new hargobind magar, ludhiana. I didn't get any call till today from courier service or concerning the delivery of my pan card. But when i checked my pan application status on 27 dec, 2017, i got the following message:

"your pan card has been dispatched on 18 dec2017 by blue dart express ltd courier vide airway bill no. Awb [protected], at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 25dec 2017."

Immediately with the given airway bill number i checked at bluedart website to track out my status, but they have returned to nsdl rtos already on 27dec 2017. There was no call from blue dart express till date and no one came at my door from blue dart even. I was very much available for those days.
Thus sir, i kindly request you to take this complaint as serious and grant me to have my pan card at the earliest.

Acknowledgement no: [protected]
Alotted pan no: avqph3571g

Yours truly,
Saif hassan
+91-[protected]
Email id :[protected]@gmail