Blue Dart Express — Rude Behavior by Delivery Man

Address:

Pune, Maharashtra, 411027

Dear Blue dart,

Today I had a surprising yet disappointing experience with Blue Dart Delivery man - Prakash Rakshe, Pimple Saudagar Region, Pune - Maharastra.

I had a consignment that had to be delivered to me sent from my bank that is Citi bank. The delivery man came to my address, met me, but surprisingly only to inform me that he is not going to deliver the packet to me. The only reason he cited was the address was not mentioned as per his wish.
My actual address is "Flat no. 102, Sai-Nisarg Park, Phase 2, BLDG B, Wing A, Pimple Saudagar". And this was exact address what was mentioned on the packet. I have all of my government address proof like Aadhar card, Electricity bill and also PAN card, Voter card etc. I even showed him my original Aadhar card. And you know no one can question the address in the Aadhar card, issued by the Government of India, which matches my full name and my address. But this man wanted the address to be written as "B(oblique) / A" (indicating that BLDG B and Wing A). It clearly seemed it was his own wish about the way address should be written.

I asked his name and he said :Prakash Rakshe:. I also informed him that while I have all the required address proof matching the address and name shown on the packet, he still denied delivering the packet to me. I tried to explain him in all possible manners and he was in no mood to listen. Even he ignored witnesses of my neighbors. I have taken the photo of that packet and have attached here. See the pen mark on the packet where he wrote explaining that he wants the address to be written as "B/A", instead of "wing A, BLDG B (as is actually on the packet)".

Now my question comes. While I have all the required address proofs to show to him, what rights he has to determine the way address should be written ? Is he the collector of the Pune district ? He asked me to email the bank, change the address and have the bank to resend my consignment. Why would I do that ? My bank has registered my address after verifying all the needed documents.

He was very rude and seemed illiterate to understand the concept of the address or the government id cards.
I need this to be escalated to the highest level within your company due to the agony caused due to this. I stay at this address from past 5 years and have recieved numerous couriers and posts. Who is responsible if that was an important consignment ?

Coming to my address, checking my proof and providing nonsense reasons of not delivering is something which Blue dart values does not fit into. If this continues to happen with other customers of bluedart then surely there is no way Blue dart can go further.

Thanks
Rohit Malavade