Bose India Complaints & Reviews

I have purchased the BOSE soundbar 700.
It got defective exactly after one year.
Strangely there is only one service centre in Delhi.
There also my product has been lying for more than 90 days citing parts unavailability.
I was really so fed up.

BOSE by no means appears to be a professional company.

My product details with invoice copy :
Product Serial No.078450P92811689AEbr...

I have purchased the BOSE soundbar 700.
It got defective exactly after one year.
Strangely there is only one service centre in Delhi.
There also my product has been lying for more than 90 days citing parts unavailability.
I was really so fed up.

BOSE by no means appears to be a professional company.

My product details with invoice copy :
Product Serial No.078450P92811689AEbr...

Hi,

I purchased Bose SoundSport Free TWS earbuds in 2019 June and just after 2 years o[censored]se, their battery is draining very quickly.

I purchased them for Rs 14000 and it's an expensive product. When i contacted their service center, they say that they are no repairable and you can buy the new model at 25% discount.

This is really wrong. When as a consume you spent such a big amount for the earbuds...

Not able to charge the earbuds...

Dear Bose

I am surprised as being one of the reputed brands, you are not able to face your customers.
I purchased a BOSe 's latest noise cancelling earbuds from CHROMA, NOIDA. In two months, new earbuds stopped working and I visited your service centre. It was a pathetic experience and the place is beyond the standard of Bose.. Anyways they checked earbuds and found them not working and told me that I will get a replacement....

The Bose service is utter waste. The customer care never responds properly and the service centre charges hefty amount. My base module was complaint during lockdown and under warranty. I couldn't bring the base module to service due to lockdown and the customer care agreed to service it under warranty later. But, the service center is asking 14K for a power board failure. My device is dead for last 2 years after spending 70K. Looting people,...

I have purchased BOSE sound sport free ear buds and it was faulty.
I had raised a complaint with their customer care and ticket number is [protected]. The product is under warranty as i just opened the product and it was faulty.
Post that i had handed over the faulty product to their customer service centre in Nungambakkam Chennai. They mentioned i will receive a call once they get the replacement product. However its been a...

Dear Concern

As always, no further update from your side.

Very bad support staff.

Regards,
Shakeel
[protected]...

I bought this Bose Sound Sport for 13000rs in March 2020, also used at home during all pandemic, but in about 1.5 years the quality has shown a super decrease... i wasted my 13K for this considering its bose and after a year it was out of warranty.. due to another lock-down situation it was difficult to get in touch with service centre in Mumbai.. they shifted location too... its bad.. i am upset and i will post this on twitter
br...

This has reference to my complaint to Bose India Complaint Status Update [ID:2986403] dated 17/09 regarding repeated damage (torn diaphragm) to my Bose Home Speaker 500 (Serial No.[protected]) when the volume is raised to about 80% The speaker is presently under repair for the second time ( first time at Bangalore Service centre in October 2019) for the same problem at the authorised service centre at Kochi (Job sheet No. [protected])...

I bought a Bose Home Speaker 500 (B07H94PPZV) in October 2018 which worked perfectly until I raised the volume to the about 80% when the speaker diaphragm got torn and got it repaired by Bose service centre at Bangalore in October 2019 Surprisingly the speaker is again damaged in September 2021 when the volume is raised and the same is presently with the Service centre at Kochi I feel this is a manufacturing defect or the volume has not been...

I submitted my Bose soundsport wireless earbuds to Bose service centre with complaint number SO-[protected].
The company hasn’t returned my product and the customer service executive just says that it will be delivered in next 15 days.
I have not been able to use my product nor can I purchase other as they are not refunding. Really frustrated and helpless....

I have bought a soundsports earbuds from Amazon and when I had open the box or started the product I found out that the left earpiece did not work. So I tried informing the Bose service center for replacement of the product and they took the product from me for replacement and told me that we will recive the product within 5-6 days. Since then the service of the Bose company has been so worst that they are not answering my calls nor replying...

Taken for Service last month. No response after that....

I am totally disappointed with the way this So called premium brand Bose I was following with the customer care and writing serval mails on my faulty product issue but nobody is giving prober response. Attaching the chain mails for reference

Hi Team,

Plz find the details serialNumber:077738Z83325717AE

Sent from my iPhone

On 14-Aug-2021, at 3:11 PM, BOSE Support wrote:
br...

I have given the lifestyle 360 remote on 14/06/2021 for exchange and it is under warranty period. I have been calling up and trying to contact bose service centre for past 2 months. I have been harassed like anything. I have still not received my product. I have not used my system for past 2 months. I need a reimbursement or compensation for this also. Job sheet number - [protected].
Contact no. - [protected]
Contact person name...

Cinemat 120 - console given for repairing on 29th July 2021 in bangalore service centre with NO communication either in email or phone on giving back the product after repair.
Even in bangalore, they have 1 person sitting in shared workspace of MI mobile service centre.A global and luxurious brand company with such setup in metro city!!.that clearly indicates running of company.
No response from service support numbers, just...

Seems Bose has outsourced their service Center. I tried calling them many times, call never goes through. Finally when I could get through, shared service Center details for Bangalore. For the given number, incoming calls are barred. I am own lifestyle home theatre and remote has stopped working. I am looking option for replacing the same. After I escalated on mail, they sent me a format to fill up. After that I have sent them 4 reminders,...

Dear Sir,

I want to complaint againt bose india company, I am using bose soundbar 500, there is updating issue again and again. One time I have resolve the issue from bose service center in vasant kunj delhi.

I want to refund against it.

Thanks

Praveen Singh
MB: [protected], [protected]...

Reminder
Date-04/08/2021
Dear Mr Rajkumar/Vinay Kumar,
I am really surprised that a Company like Bose will have such pathetic Support services in the country .In spite of repeated reminders the response has been as good as no response .It is surprising that even calls are not being received by senior team members from Bose including the Regional Manager of Bose .
I have been left with no option to take this for...