Budgetair.com — unorganized, irresponsible, rude, careless, unreachable customer care, frauds | |||||
I had booked a jetair flight under booking reference bin[protected]Delhi-singpore-delhi) for 8th nov 2018 and return on 12th november 2018 through this cheap website www.budgetair.com. They did not ask for title while i was filing the form online and ticket was issued in the name of mrs. Vibha vibha instead of "ms". I had to run after them for almost three weeks to get the title corrected. They do not have any customer care number for india. Everytime i have to make an international call to netherlands to speak to their executives who were least bothered to help clients. I called up jetairways also to get it corrected but they refused and ask me go through the travel agent only budgetair.com). After a chase of almost 3 weeks the customer care executive told me it is not possible to change the title and also it doesnt matter what your title exactly is. Today i got a call from budgetair.com to confirm my actual name on the passport. I do not use surname on any of my document and my name on the passport is "vibha". They told me that i have to cancel this booking because i am not allowed with incorrect name. Today they told me that i should have made the booking in the name of "ms vibha". I have travelled with airasia earlier and their policy is if there is no surname on the passport then you have to add your first name again in the field of surname. They should have mentioned it on their website before. Now when i have made all the hotel bookingsm they have come up to me that i will have to cancel the booking and have to re-book. This is ridiculous. They are there to just earn money but are not ready to provide any service. Such website should be blocked forever. Frauds!!! Was this information helpful? | |||||
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