American Tourister Complaints & Reviews

I was pleasantly surprised with couple of phone calls from the company - SAMSONITE - who were polite and showed sincere intention to deal with it expeditiously

S. Srinivasan

American Tourister — broke after two trips

bought an american tourister

just used for two trips and its top broke: two long cracks in the bottom cover.
unacceptable for an expensive suitcae
what should I do?
can it be replaced by the company?
can it be repaired?

thanks
[protected]@gmail.com

Product Details [Multi Number:[protected], Colour : Blue, Description- AT. DIAMOND, Part code- Y[protected]]

Dear Sir/Madam,
I have purchased 1 back pack from Fort William Canteen on[protected]. After 2 weeks onwards I started using it. I use the bag twice in a week. From 4th week onwards, it started disturbing me. On the 4th week its Zip Puller came out from 1 of the chain on 24th June. Then I get repaired from KIRON Samsonite (RASH BEHARI AVENUE BESIDE SONY WORLD, KOLKATA-700029, Phone:+[protected] and get back it on 03-07-11. Then after few weeks o[censored]se stitches got removed from 4 different places & then again I took it KIRON Samsonite for repairing on 31st July and get it repaired back on 14th August. This time KIRAN Samsonite has assured me that they’ll instruct the serving centre to make a full stitch of the whole bag. When I went there to receive the bag I saw the bag is stitched but a discrepancy is there, in the bottom I saw the stitch was not done properly some. Out of the 4 parts where the stitches got removed, 1 part’s stitch was not done properly. I told them that this hasn’t been accordingly and this would remove soon after using few days o[censored]se. They told me to use it & if any defect arises then I should come again. The incident which I was thinking of yet to happen was happened again on 10th September and I took it again to KIRON Samsonite for repairing. The place which I doubted while receiving on 14th August has happened again i.e. the stitch gets removed from the place again due to bad stitching from your servicing centre. You give 18 months of product warranty, and within 3 months out of 18 months the product got damaged thrice. I generally use the anything whether it is a bag or something else, I use it very carefully. If you see the condition of the bag, then you’ll see it how good its condition is. If you place my bag near a new bag you don’t get any difference between old & new bag. If this was your product quality, then I don’t think I would recommend next time any one to buy your product. It may hamper your goodwill due to your defective or poor product qualifies. Now I think it’s your company’s responsibility to rectify the errors while making any quality product so as to overcome the defects in manufacturing. So what should I do, should this repetitive repairing work be continued for me within the purchase of 3 months or should I get a new replacement bag without any manufacturing defects since after getting the new bag as replacement?

Let us consider that you have provided me a new replacement, then in that case should I again get 18 months of warranty, or you won’t provide this warranty as you have given the new replacement bag. Please clarify. And it is my humble request to take necessary measures while making any quality product because after buying such an expensive product if the customer won’t satisfy then he or she may not go for branded products again and not even recommend any one to buy your product. So please take necessary actions against this. Hope you’ll look into the matter with care.

Thanks & regards
Sumanta Kundu
B-221, Survey Park, Santoshpur, Kolkata-700075
Ph- [protected] / [protected]
Email: [protected]@rediffmail.com

I bought American Tourister bag from Walmart USA, with in one trip the trolley broke and the wheel is also almost gone. The quality is very bad. I gave it for service at Twenty 4 Luggages at Jayanagar. They don't even bother to tell you, how long it will take. When I called them, they told me to call the service engineer. Am I suppose to call their service engineer. Service Engineer then tells me that its the shop fellows responsibility and not his. I raised a complaint on American Tourister Website, but no response from them also. I would advice people to not buy any product of American Tourister. Pathetic service, pathetic quality.

My bag broke after the second trip. Apparently Delta baggage handlers dropped or threw something heavy on the back of my bag and dented the metal enclosing the retractable handle. Now it does not retract. It will be about $45 to repair it. I bought the whole set for $74. Guess that is why it broke. I have no-name suitcases that have traveled many, many times with the airlines and this has never happened. When I shop for a new bag, I will be sure to see how strong that particular mechanism is and how sturdy the area is surrounding it. To find a repair center, go to www.americantourister.com.

I have purchase one American Tourister Bag for Rs 2410 65 CM Red from Big Bazaar at Kota Rajasthan India on may 16, 2010.
It broke in one trip of 10 days in India

I am wondering where to get it repaired.

Even ordinary unbranded bags survive many trips.

I bought American Tourister bag from Walmart USA, with in one trip the trolley broke and the wheel is also almost gone. The quality is very bad. I gave it for service at Twenty 4 Luggages at Jayanagar. They don't even bother to tell you, how long it will take. When I called them, they told me to call the service engineer. Am I suppose to call their service engineer. Service Engineer then tells me that its the shop fellows responsibility and not his. I raised a complaint on American Tourister Website, but no response from them also. I would advice people to not buy any product of American Tourister. Pathetic service, pathetic quality.