Avr Swarna Mahal Complaints & Reviews

I bought a gold ring with stone designed. They have charged me highest wastage than other top most jewelry showrooms. we hesitated to buy that ring from them due to high wastage(21%). They said like wastage is high for this ring because of the stone designs. That ring has one big stone with small stones around. we bought that.
But the big main stone in the ring was gone when i wear it for first time itself. Morning i wore the ring. before evening the main big stone was gone. For this unproperly designed stone they have charged us high wastage which is what indigestible.
And also we bought anklet in their shop. Which was broken within 6months.
This is their jewelry quality.
We are very much frustrated with their products. and decided not to go back to their shop again. We cannot purchase these sort of very worst product from any jewelry shop ever.

Please never ever got to AVR Swarna Mahal. They are selling worst unworthy jewels at highest cost than other top jewelry shops. and their product quality is very very worst and is better to buy in small roadside jewelry shops than buying from them.

I had bought a diamond ring from avr.in just 2 months, one diamond fell off. I had to repair it at my cost as the folks in avr never agree to customer's point. After another 2 months, another diamond fell off (A different one this time). Now, i was completely convinced that the make of the jewellery is faulty. Again, avr did not accept it. While i returned the jewellery and took back the money based on valuation. I realized they also cheat the customers.

When you buy an item. They charge you for gross weight of the item (Which includes diamond weight) this gross weight is multiplied with gold rate on that day. (Diamond value is separately billed). But when we return the jewellery to them, then during valuation, they do not consider diamond weight.
They have different rules when they sell and when they take back the jewllery from you. Also, they charge additional 4% if you are taking cash and not exchange.

Plus they make you wait for days to transfer money to your account after you return the jewellery item to them.

Never go for avr.

1. Return and refund policy is not customer oriented, but profit oriented to avr

2. They do not deliver you the item untill your cheque gets cleared, but when you sell you jewellery back to them, they make you wait for days to transact the amount to your account.

3. High wastage and making compared to other competitiors

4. Incompetent and non cooperative managers in bangalore branch

5. High repair charges

6. Poor quality of jewellery. Diamonds fall off the jewellery like peanuts falling off from your hand

7. You have to pay gold rate for weight of stones. Note that stones are charged in different itemization anyway. But when you return the item to get refund, they do not consider gross weight. They only give you gold weight. Pure robbery!!!

Too much wastage &labor charges combined with lot of cheating on jewellery with stone on it. Bought a stone ear jewel but was given 20% wastage and 50 rupees labour charge per gram... so it came around 6000 rupees extra as wastage for 1 sovereign of gold. In that jewellery also there were too much stones for which they didn't reduce the weight of gold .So that u pay gold amount for stones and have to pay EXTRA AMOUNT FOR STONE...