Bharti Airtel (Broadband)
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Bharti Airtel (Broadband) Complaints & Reviews

J
Jeevan789
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

issue in updating bill payment after disconnection

Address:Srinivas nagar, Visakhapatnam, Andhra Pradesh, 530016

I'm k. Jeevan kumar

(Customer id no : [protected])

Airtel fixedline no : [protected]

and my registered mobile no

is [protected]

I have paid the balance amount (1000/-) of my airtel broadband

to your airtel broadband executive through google pay

Google pay phone no : [protected] (Lakshman kumar)


br...
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I had already discontinued my broadband by clearing all the dues before the bill date but still they are asking me to pay an extra months bill. Which i'm not aware, i had paid the bill the same day and then requested for the discontinuation and my due amount in the app was zero, now after somany days they are calling me and asking me to pay again for a month which i didnt use. First of all i had moved out of my old residence in the beginning...
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Address:Electronic City phase 2, 560100

Internet/ landline is down since last sunday and technician named kaleeshwar (Mob [protected]) neither contacted me nor visited my house.
I am almost calling them daily to understand what's really wrong, but every time they will provide different eta and will assure me that they will rectify it next 5-6 working hours.
Today i called the technician but he just cut me off after listening to me.
Tired with the pathetic service...
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Address:Bangalore, Karnataka, 560066

They have been sending wrong(higher) bill amount since last 2 months which is not as per my subscribed plan. When i ask them to revise they are saying me that there is no option to revise. each time i call the customer care they provide me wrong information and not ready to solve the issue. Everytime i reach out to customer care they say call us tomorrow we will resolve the issue. AIRTEL BROADBAND BIG TIME CHEATERS....
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R
Rahulprasad12345
from Bengaluru, Karnataka
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waste service and higher charges

Address:Bangalore, Karnataka, 560069

You guys are another name of cheaters. Charges are comparatively higher as compared to other service providers.
We not only apartment, entire locality is switching to jio optical fibre.
So, now.., now u r out of market.
We are going to remove airtel wire.. From our locality. It's a kind revenge and pain.., you have charged so much for poor connection.. So long.., now, it's enough.....
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M
MP Ganesan
from Bengaluru, Karnataka
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airtel broadband payment reminder alert frequently 3 times in a day

Address:560100

I have made the payment for airtel brodband bill amount on nov 2 2018. And i have shared the trancaction id, bank name and branch name in previous request rq no.[protected] which has been closed without any updates/knowledge saying that customer was not reachable, is that the way? To close the request. Let us know what action so far you have taken for previous request and when i call the customer care regarding the reminder alert few days...
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D
from Delhi, Delhi
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broadband airtel is cheaters

Address:122009

I have booked my new internet connection on 29th november 2018 and paid rs 4803 on the same date i have attached the screenshot of my payment. This connection was booked through the representative named rahul his contact number is : [protected] at the time of booking he gave me the offer of book my show vouchers of rs 3000 and today finally my internet is installed this delay in installation is not because of me i already did my payment on...
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Address:560036

Hi airtel asked me for 3 months advance rental in surya layout bangalore on july 27th and not given any installation for my account [protected] and they said that there is no feasibility and they when i asked for my money to pay back they said that they will fix the issue i waited till aug 7 and finally they said that it is not possible to give connection due to they have line issues. I also agreed and ask them to cancel and pay back the amount...
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S
s.nandy05
from Bengaluru, Karnataka
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downtime issue regarding landline and mobile services

Address:560068

Date: 10/08/2018
I am an Airtel service user with Broadband/Landline (080-*****887) and Mobile (*******439 / *******719 / *******719). Today in the morning in Karnataka circle in between 9:30 am - 9:45 am the internet went completely down. I understand Airtel was experiencing a downtime.

Were customers informed beforehand about the downtime issue? Was there any communication from Airtel end regarding this? The answer...
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V
vijayvj23
from Bengaluru, Karnataka
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airtel not increasing my speed when the area's speed has increased

Address:560032
Website:airtel.in

Hello team,

I am on an advanced rental plan[protected]/month), this plan gives the speed upto 100mbps and 175gb limit.

During the time of connection, they said the max feasibility was 16mbps so my speed would be 16mbps and assured me that my speed would increase automatically once the area's feasibility increases.

My area's current minimum speed is 40mbps, however, i'm still stuck at 16mbps. When...
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C
Chetan Julka
from Gurgaon, Haryana
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airtel harassing and raising bill for 3 months after cancellation

Address:Gurgaon, Haryana
Website:www.airtel.in

I had a airtel landline connection [protected], i had raised a transfer request for this number to my new residence whereas the airtel customer care told me i couldnt retain this number and the number would have to be changed to a new number.

I had this number for 12 years and after understanding that they cannot provide the same number, i decided to cancel the connection on 4th of november.

I raised the cancellation...
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S
sulaiman shaikh
from Mumbai, Maharashtra
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no network /data

I have been using airtel for the past 6 years or so. Never had problems then. For the past one year, i have been facing continues network issues. I don’t even run 4g, as if i switch 4g, i have call drops and calls don’t connect. I was fine with using 3g as it was decently functional. Now in the past 3 months their 3g has also gone worse. Even if it shows full network, the data doesn’t work and also the calls keep dropping. I made a...
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A
Amaravadi RAMA KRISHNA REDDY.A
from Hyderabad, Telangana
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airtel broadband customer care executives..

Address:500038

I am using airtel broadband 2 years on wards.. Last 3 months back they gave life long discount of 300 rupees.. Suddenly they have removed my discount offer and charged 900 rupees in october bill... Very fraud service by customer care excutives and gave a complaint for 15 days not worked connection and till now no response and charged high amount... Airtel is ok.. But customer care is worst and cheating customers...

Airtel customer...
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C
cheshta_3
from Delhi, Delhi
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airtel not recognizing my rs. 3183 payment from 2 months

Address:Gautam Buddh Nagar, Uttar Pradesh, 201307

I paid the 3 month airtel broadband bill rs. 3183 for new airtel broadband connection but airtel is considering payment of rs. 383 only.
The payment of rs. 3183 was made through check #15876 (Axis bank) which was debited from my account on 17/07/2017 and paid to "bharti airtel ltd". I have already provided all the debit details from my account to the airtel staff.
My complain no. 86227770 with airtel (Filed on 12 aug) is still...
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T
trinity globemerchants pvt ltd
from Gurgaon, Haryana
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Broadband plan change 1099 & 40 mhs speed modem not change

Address:New Delhi, Delhi, 110019
Website:[email protected]

Daer
I have mailed you many times but there was no solution for it. While my second office changed the bill plan 2 days and the modem changed too. So i have to shut down this number. We has no hearing from this customer. I use this number for 4 years. If you can change it today, then right. My account number [protected]. I will plan change request[protected] but not response this side.

Trinity globemarchants pvt. Ltdbr...
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K
Krishnan Hariharan
from Chennai, Tamil Nadu
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Connection was cancelled and it was not Installed but am getting the Bill

Address:Chennai, Tamil Nadu, 600040

I had booked a Airtel Broadband connection and i had to cancel it before installation since there was a 3weeks delay in Installing it.

There is no Modem (or) Phone of Airtel installed but I have received a bill for usage between 11th Jan 2017 to 23rd Jan 2017 which amounts to 489.24.

Don't you think it is an act of mistrust and subsequently it accounts to Cheating under Section 420 of IPC by billing me inspite...
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N
nakul mittal 05
from Bhopal, Madhya Pradesh
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Connectivity complaint not resolved even after 7 days

Address:491001

Account- [protected]

Airtel Broadband connection stopped working since 30/JAN/17.
I had raised a complaint with Customer care several times and escalated it but every-time get some excuse that the back-end team is working on the issue and it would be resolved in 24hrs. but the 24hr gets extended every day.

I need the connection for my business and am denied the service. While taking connection I was promised...
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D
DineshKumarChoudhary
from Mumbai, Maharashtra
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Connectivity complaint not resolved even after 4 days

Address:Ranga Reddy, Andhra Pradesh, 500019
Website:www.airtel.in

Account No - [protected]
I have paid for Airtel Broadband connection for 3 months Rs3609, and after 10 days of connection the internet is not working since last 4 days.
I had raised a complaint with Customer care and escalated it but everytime get some excuse that the backend team is working on the issue and it would be resolved in 24hrs. but the 24hr gets extended every day.

I need the connection for working from...
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3
3226549
from Nagercoil, Tamil Nadu
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Refund of excess amount

Address:Chennai, Tamil Nadu, 600008

Sir, I had broadband connection with Bharti airtel for the past two years and above and paying my bill amount through My SBI crdit card . An amount of Rs 1999.43 was excessively paid by me which was to be refunded. I lodged a request and they have registered my request under Ref No. IXC9092180 with txn ID [protected] .They have NOT refunded ....
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