Calcutta Medical Research Institute Complaints & Reviews

On 4th April, 2023 Tuesday, I with my parents went for regular check up under Dr. Sukumar Mukherjee in Calcutta Hospital, Alipore on a scheduled day. After my Father and Mother came out (no.6 and 7) there was some lady in the line. Right after her it was my turn (No.9). Dr. Sukumar Mukherjee was accompanied by two young Doctors Akash Dutta and Shiladitya Mahapatra. Their behaviour was quite insensible throughout. At the end I even asked them to rectify their behaviour. They must be taught how to behave with patients because every patient is not same.

Dear sir/madam,

I have not received any response to my mails & follow-ups to cmri, kolkata. Is this irresponsible attitude across the board in this hospital? If i do not receive response to this 3rd reminder, i will have to escalate this irresponsible behaviour & culture.

Theyhave raised a bill of rs. 1.54 lacs to insurance tpa which has been submitted at 12:52pm inspite of hundreds of follow ups by physically visiting your icu & pac since yesterday morning. Another example of dereliction of duty. We have requested you umpteen number of times since 3oct to move the patient from icu to normal eligible bed/ward but you have continuously ignored the request & forced the patient to stay in icu when we have been requesting you against it.

You are hereby once again requested to remove all the icu & its associated charges from the bill from 3oct onwards, regenerate the bill & resubmit it asap for discharge. This needs to be done immediately & patient discharged immediately.

Any further delinquencies in response will have full liability on you with no payment option from patient's side since it's a delay & dereliction from your side.

Partho kayal
S/o kartick chandra kayal - patient

Calcutta Hospital
My father got UTI some days ago and since there is no good hopsital in Dhanbad, we took him to Kolkata as his condition was very weak at that time and admitted him at Calcutta Hospital though some initial feeling was to admit him in Kothari Hopsital but seeing the reputation of Calcutta hospital we admitted him. Junior doctor treated him initially and advised to put him under Dr. B.R Kundu so we followed. On 6th he was admitted and alloted bed no. 478 and after few hrs a Junion Doctor named Pradeep sen came and sees his condition and noted lot of things on the paper. This gave us hope that the doctor is making notes for the senior doctor and will be good once B.R Kundu will come to see him but unfortunately Dr. B.R Kundu was so busy to even come to see a newly admitted patient who was admitted after his agreement only. Nevertheless we thought may be Junior would have spoken to him and he must have said to start some medication which was started by night and we thought Dr. will come to see my father second day but again to our surprise no one came to see him second day as well and only attendant and sister sometime came just to give him medicine. Again we thought may be Dr. will come in night but again no body came. We thought Dr. will certainly come on 3rd day morning but again Dr. was so busy he only came in the afternoon and after seeing him asked us that my father need to undergo operation laser surgery for prostate and since his condition was stable, it could be done next day. We tried to speak to Dr. just to know what has changed as my father has moderately enlarged prostate since last many years and no doctor from any of the hospitals some of them were Safdarganj, delhi; Medanta, Gurgaon and CMC, Vellore advised him for operation as his prostate was not big measuring only 47gm or less but to our surprise Dr. got angry and even called this question as stupid question then we asked him to give us some time to think and after some thinking we decided that it will be better to go to Vellore for operation as my father earlier has Hernia operation there and we all knows the facility and have confidence as well and on top of everything it is still much cheaper than the estimated prices given by calcutta hospital was 1.85lacs. When we conveyed this to hospital staff suddenly everting got changed and their behaviour as well. All the ongoing treatment was stopped by them and we were asked to fill risk forms and all the other bull. We tried to explain them that we admitted my father to get the infection treatment not to undergoe any operation and since this infection was still not gone we asked them to give medicine but again to our surprise no body was willing to listen us and they were saying the same thing again and again that they cannot give or advise any treatment to patient now. I though to call Dr. again and again to my horror junior and senior both denied to come. For 3 days they charged me approx. 32000 and refused to give treatment to patient who was admitted only for UTI. I have never seen such harsh behaviour by any hospitals and Doctors and i must say Dr. B.R Kundu and Dr. Pradeep Sen has no heart. They should become human first before working as Doctor. Out whole money was waste for us as this hospital has refused to treat or advise further course of action for the very same problem for which we admitted our patient. My advise to all the fellow readers never go to this hospital and boycott this so called Urologist Dr. B.R Kundu so that he can feel the pain which we felt after 3 days.

CMRI is a well known hospital in Kolkata. But the staffs & employees of this hospital are not at all good. There's no system in CMRI. The staffs dont know how to behave & how to talk with the patients & customers. The hospital staffs treat them very badly. Even there are some "Hospital Management" trainees are there in the hospital & the hospital staff & management make them work more than 8 hours for free!...