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Chronopost Complaints & Reviews

P
Pandurang Gosavi
Jun 6, 2023
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Parcel not received WHICH IS URGENT FOR ME

Hi,
My parcel is sent from France, and it was supposed to receive 5th June 2023. till it is not received to me.
Details of shipment mentioned in the attachment please....
+1 photos
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A
Ambika Dhadhal
Aug 4, 2022
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Late delivery India

Address:306-b grafikon niwas, viman nagar, Pune
Website:chronopost

Hi, I am writing as i have a package containing my documents coming to India.XE[protected]FR parcel number. I was supposed to receive it on 2nd august but still have not received it.
Its important i receive these papers for my visa process.
Paid extra for it to be delivered as soon as possible.
PLease look in to this.

Ambika....
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M
Manoj Dandapani
Dec 6, 2021
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Chronopost tracking and retreiving my parcel

Hi, I have sent a parcel containing an important document from France to my wife in INDIA (Chennai). Still, we didn't receive it. While tracking it we found it stuck in Banglore. Kindly help us to retrieve our document. The number of the parcel: XE[protected]FR. Thank you in Advance....
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E
Eli M
from Mumbai, Maharashtra
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scam of courier

My friend did courier of documents by chronopost from paris on friday[protected] and paid 79 euros, they said it will be reached on destination by monday or maximum tuesday. But they handovered this courier to dhl on[protected] monday evening and they mentioned there this courier as a "normal parcel" instead of documents so it came by normal process to india and went through custom clearance office and still i didn't get this post and today...
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A
Amlan MP
from Bhopal, Madhya Pradesh
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parcel is not received yet

My parcel has very important documents for applying visa but it has not been reached yet. Although it has been dispatched from france 20th june. While i was checking the tracking status it was showing processing delayed: departure by next air or road routing but it has been 10 days still i didn't get the parcel yet which is highly undesirable. Neither the agency is going to contact me for this one nor there is any customer service no.in the...
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R
Reinhard
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late delivery

Address:06300
Website:Chronopost

Complaint
To whom it may concern

Dear team at chronopost
I finally received my parcel for which i had paid an extra euro 12.90, on the 21st of august to be delivered to me the fastest way, which usually is 2 days as i have ordered with you beforehand. Today is the 29 th!!!
However, there were 5 delivery dates i received because apparently the info was not correct, which is simply not true, see photo of...
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A
Aprajita5
from Bhopal, Madhya Pradesh
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parcel not received

Address:Vadodara, Gujarat, 390006

Hi,

I was to receive an important document from inseec, chambery. It was parceled on 24th of july. But i still have not received it.
Tracking no. Is as follows : xe[protected] fr.

Please look upon this as the matter is utmost urgent as it has my admission letter which is essential for visa processing.

On tracking, it is showing the parcel is delivered in delhi on 03/08/2017 but its destination...
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J
Janet Shamili
from Mumbai, Maharashtra
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Delivery required

Address:560017
Website:www.chronopost.fr/en

Hi my package with reference number - xe[protected] fr, is scheduled to be delivered by monday 17th july to bangalore. It has reached the airport in france, according to the live tracking provided on your website.

Since i will be at work, please take my number [protected], so that i can coordinate with your delivery guy. These are important documents for my visa!!...
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K
Krystkowiak
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Delivery

Hello,

Chronopost tried to deliver a package when I was absent. The driver left aviso with unreadable number hence I can not track it. Their message was to pick up from their office, 15 km from my address. I called, no answer, I went there, they were closed. There were 2 options for the driver, to leave my package @ the local post office or to contact me and schedule next delivery.
What the driver chose is the least...
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