City Land Travels Complaints & Reviews

I booked ticket before 2 months for 700, my bus got canceled before 5 hours. They had other busses at the same time but they didn’t redirect to that busses and canceled the ticket. The price is increased to 1200 now. The travels are doing this for money . Worst travells ever experienced. I would like to file a complaint again the travels and request you to take action on them.

Thanks and regards
Mamillapalli laxmi...

Dear Sir,
I am writing this complaint letter on behalf of my mother. I booked a ticket of Rs. 850.50 (PNR: CLT847220) with City Land Travels from Delhi to Haridwar on 9th April 2023. We are extremely disappointed and frustrated with the services provided by the travel company. (PAYTM BOOKING ID:[protected])(Bus No.- UP-31 AT-3086)

On the day of the journey, we received a message at. 4:20 pm from the travel company that...

They told me that my bus had been delayed by an hour and then they didn't pick me up . And when I had asked them for a refund they said that they can't refund the money....

DOJ: 09 Apr 23, Bus from Dharamshala to Delhi

PNR: CLT850617, Bus No: UP-17AT-5252, Driver details: - BITLA SOFTWARE PRIVATE LIMITED

This is how message was recieved, with no driver details despite seeking customer support multiple times, no driver number was recieved. They told no number was there on their system even at 730 and was told he will call you.

Despite all this he made us go around...

I was travelling from Waknaghat (H.P.) to Delhi and the drop point was Majnu ka Teela. My parents were waiting there only. But, the bus dropped me off at some petrol pump 3 Km away from the drop point resulting in a big chaos. It took a long time for my parents to know exactly my whereabouts which caused stress and anxiety in all o[censored]s. This is unprofessional and irresponsible on the behalf of the bus staff and needs to be fixed....

Booked Volvo bus seats before 3 months, and after 2 days, i canceled the booking & they told me that we will initiate a refund in 48 hours, till this day I have done 30+ calls, but they are not doing a refund, every time I called they gave assurance of we will do by today only but never done.
help me to recover my money....

First of all the bus driver and the conductor did not provide puke bags to the passengers and afterwards when a kid of approximately 9 years of age puked in the bus because he couldn't react to it when he felt nausea, the bus driver and the conductor asked him to clean the bus by picking up trash from outside and wiping the puke. This was really not done and showed his rude behavior....

This is a fraud bus service. I was left stranded in the middle of the night in delhi and no proper response was given. Rude and aggressive behaviour. Lies and frauds. False information being given. Kept waiting for more than 4 hours. Felt unsafe and vulnerable. Finally had to board another bus at 11: 45 pm. These guys must be punished for fraud and misbehaviour....

We boarded the bus from Delhi for Dalhousie. It was supposed to reach at 9 am but due to lack of knowledge, driver went the wrong way and it is almost 2 pm when we will reach our destination. Also, the person managing the services in bus asked us to pay Rs 50 per luggage bag and said these are luggage charges....

### service. Don't ever book a bus through this bus service. We booked a bus from Delhi to rishikesh and back at 11.30 am from both the locations. We get a call from their guy saying that the bus has got cancelled and we'll move you to a different bus which is 1 hour late. So I asked for cancellation and refund, then he agreed for it. Later we get another call from the same company saying the bus is not cancelled but it'll...

Cityland travels pathetic services. Claims to provide AC bus but AC was not working and there was no curtains on window. We were completely explosed to sunlight with no ventillation which results in vommitting, nausea and suffocation.
They are cheating the pasangers and drivers behavious is rude and drivings was very rash which can result in accident.
Bus no. is UP81CP9930
Service no. Delhi-Deharadun Bharat Benz 02...

Delay of 3-4 hours, without any prior notification, I'll mannered drivers, smoking throughout the journey, my online booked seat was preoccupied, driver is misbehaving, took 10 hours instead of 7 hours in reaching to destination from Chandigarh to jammu. I strongly recommend not to travel, in City land travels buses, it's the worst journey of my life...

On April 15, 2022 I have booked two tickets from Manali to Delhi (time:3:30 and bus number: RJ18PA9867)
The service agents as well as driver misbehaved with the passangers .After the two hours when the bus has left Manali, the driver took a u turn back to Manali.It tooks about an hour this to be noticed by passangers that they were going back to Manali about 20 km.The reason was to avoid the police checking.The police caught the bus...

This complaint is regarding a bus traveling right now from manali to Delhi. PNR 345113, which has started from manali today at 7 p.m.
The bus number is UP-83 T-3065. I have four seats.
This is worse. Can't sleep. Water is leaking on seats. The entire journey water has been sprinkling on me. I could not sit, sleep or travel.had to stand in the bus for hours.. even the once with me are hell irritated. We have wasted our money...

Pathetic service, highly unprofessional worst experience of my life. Driver was extremely rude, unprofessional. Authorities are disgusting. They didnt inform about halt of 4 hours at Lakhanpur border for covid testing. Bus came 2 hours late. We took bus from Delhi to Katra but after travelling of even 16 hours, bus didnt reach at Jammu and refused to go to Katra. Driver didnt know even the route of Jammu bus stand. We have to got down in...

We have travelled from City land travel bus Delhi to Katra on 23.08.2021& schedules departure is 8:00 PM with bus no UP31 AT 3085, but bus came at 9:45...and moreover no responce from bus administration in spite of various follow ups... all persons from there side told lie to us. Moreover it’s fronst windshield broken on the way without any accident...then bus reach at 14:00 in noon to Jammu & refuse to Katra...when all passenger resist...

This was the worst experience ever. I had my bus from kasol to delhi at 7:30 pm which the company changed to 10:00 pm due to which we had to cancel our further tickets of 1400 from delhi to jaipur. Then came the issues of driver who started yelling at 9:30 to board the bus which made us leave our dinner and get in the bus but when we reached there the driver himself was not there in the bus. He came around 10:30 which made us realise that...

I have booked ticket for Volvo from Delhi to Dharamshala. The bus is not Volvo. The bus departure is delayed by about 5-6 hours. The bus stopped at Delhi haryana border for about 2 hours.
Bus number is UP22T 9322. Scheduled time was 10 30 pm 13th April 2017 and was scheduled to reach destination at 9 am 14th April 2017. But due to their pathetic service, the bus is delayed by 5-6 hours.
The bus service provider is City Land...

On 1 October 2015, i booked a ticket for my sister Radhika Sharma of city land travels from Chandigarh to Dharamshala via Go Ibibo. The timing of bus as per ticket was 11:30 PM, she reached the bus stand, Sector 43 at 11:00 PM and waited there upto mornin 5:00 AM. Also she repeatly kept calling the helpline number : [protected], they kept her misleading that bus is on the way, but bus didn't came and she came back. As a result she missed...

The bus was supposed to arrive at 7 30 but arrived at 9 30. It broke down in the middle of the road at 1 am at night from mandi to delhi. No arrangements were made for an alternate bus since the 'responsible' managers had their phones switched off, and neither did the driver admit he could not fix the bus....