Cleartax Complaints & Reviews

I purchased a self ITR filing plan from cleartax on their website on 28/12/2022 for INR 649.65 and the order Id is OD[protected]. The ITR filing failed due to technical error but did not get the refund back or did not have any option to get my money back that was deducted. When I called their customer care someone not from the refund team picked up and said I will receive it after 31st and to drop an email to [protected]@cleartax.in .I have...

We started the process of our company registration with Cleartax in the month of July and they took no action for a month. As part of the order, they were supposed to generate and send the DSC to us which took more than two months and till now the process is not complete. As of today, more than 4 months after starting the process, we're left with an incomplete order, an unhelpful and lying relationship manager who gives conflicting information every two minutes, and an affiliated CA's office which doesn't answer the calls. Worst experience we've ever had.

I have filed ITR but am not able to e-verify it as it's not showing on income tax portal.
I also did not receive acknowledgement email of ITR filing neither from Cleartax nor from the income tax department.
Payment of Rs. 22440 already successful with Challan Serial No. 86808.
From yesterday many times asked them if my return is filed or not and what about payment debited from my account. But there is no specific response.

BSR Code: 6390340
Challan Serial No.: 86808

It has been 2 months since I'm trying to get a proprietorship firm registered, GST registered & a shop act license. I was supposed to issue an invoice to my client in October under this new firm. There have been many delays in this process. I am to blame for many of these delays. But the rest is due to the very bad service from ClearTax agents.

Particularly, the agent assigned to my case, Lalit, is very lazy & sloppy in his work. He messages me on WhatsApp & then calls me endlessly when he wants something from me, but when I ask for anything on WhatsApp, he never replies, not even several days after the message. When he calls endlessly & I can't answer because I'm in an office meeting, he only stops calling after I drop him a "please wait" message on WhatsApp. When I need something from him, he never picks up my call, even if I try several times. He calls back several hours later & his entire tone of voice is such that he's just trying to get rid of this task, just ending the conversation somehow as soon as possible.

My first GST registration got rejected due to a documentation issue. I take the blame for that. But even after I had submitted the corrected document, he took 7 days to act on it. He wouldn't even have done that if I had not called him up that day & asked him to do it right away. In those 7 days I dropped messages on ClearTax chat & WhatsApp to Lalit. Lalit doesn't bother to respond & the ClearTax chat guy Arun simply forwards my request to Lalit's boss Poonam, who also doesn't bother to respond. Even when I called Lalit 7 days later, he went on to explain to me (for the third time) why my GST registration got rejected, as if he is totally unaware that I have already sent him the corrected document, both on WhatsApp & also via ClearTax portal.

Seeing this pathetic service, I couldn't wait for you guys to do anything for me, so I eventually tried doing it myself. I asked Lalit for my GST login username password. HE DIDN'T RESPOND! I had to remind him 3 times to do the shop act registration. When he finally did it much later, he dropped me some shop-act related document on WhatsApp. I asked him what is this document? HE DIDN'T RESPOND!

Within this week, I need to get the documents from these registrations, get a bank account using those & start invoicing my client. If I'm unable to invoice my client this week (for the second month in a row), I will be moving to a different service provider. I have informed everyone (Arun, Lalit, etc) that I am new to all this & I need your help & guidance to make it a success. Instead, everyone has taken this as an excuse to ignore me & never do my work. This is not why I paid ClearTax for. I am willing to pay more for better agents who GET THINGS DONE, but if that's not the case then I should start looking for alternatives to ClearTax & advise everyone else to do the same.

Cleartax ORDER ID: OD[protected],

Payment done on date :
Thu, Jan 3, 10:10 AM

Vendor : www.cleartax.in

I have made payment to cleartax.in for GSTIN creation, submitted all the requested documents but now they stopped responding. I have pasted the order ID here. My registered email with them is sanphila.[protected]@gmail.com. It's been more than 50days and no one emails or confirms anything about it.
I'm getting just the request ids and nothing else as :you can see the reply below to my query:

Hi Santosh

Thanks for reaching out! We just wanted to let you know that we have received your request (770540) and we’ll get back to you as soon as we can. If you’d like to email an update, please reply to this email or use this link to review status or add additional comments.

We’ll be in touch soon!
ClearTax

Your request summary is:

Santosh CV, Feb 12, 11:15 PM IST:

This is a follow-up to your previous request #765977 "Re: Cleartax - CA Assigned ..."

Refund my money please at the earliest. Cancel all documentation as nothing is done so far...I will add a consumer complaint tomorrow morning.