Dna Infotel Pvt Ltd Complaints & Reviews

Same issues, the speed is very inconsistent despite of several complaints. Also there are frequent disconnections. Please help

Yes. I have the same issue. When we call their customer service there is no coordination between the morning and night shifts.
They never reply to the emails. Poorest service. But as there is no better option available people opt for DNA.
The day some better provider steps in, everyone is going to kick DNA's .

This is to inform you i am shree vinayak hedulkar our renival date is 13/9/2014 so my net connected from 12/9/2014 but i am paid renival amount on 12/9/2014 my net discontinue period 12/9/14 to 16/9/14 . plzz next renival date extent from 17/9/2014 for 6 months . plzz give me effect period starting period 17/9/14

poor service i have wait for a week for my net connection problem

This is to inform you i am shree vinayak hedulkar our renival date is 13/9/2014 so my net connected from 12/9/2014 but i am paid renival amount on 12/9/2014 my net discontinue period 12/9/14 to 16/9/14 . plzz next renival date extent from 17/9/2014 for 6 months . plzz give me effect period starting period 17/9/14

dear sir

hi i mr. suryakant jaiswal user id suryakantj have taken connection from[protected] and paid an amount of rs. 3254/-.
this is to inform u that i m not able 2 use the net since then for above 45 days. i lost my connection for said days. kindly help me to recover my above 45 days connection i lost after 6 months subscription.
kindly do the needful
yours faithfully
suryakant jaiswal

Hi I m vinodbhai patel user id vinodbhai have taken connection from 09-june-2014 and paid amout rs.2697 plan 384kbps...
that i m not able 2 use the net since then for above 45 days in the month of july and august.i lost my connection for said days. kindly help me to recover my above 45 days connection i lost after 6 months subscription.

hi i am mahendra bari my user id mahendra_jb my net connection descanect from 3 may to 5 may so i lost to my3 days,

i request to extend 3 days more for may package ...

Hi I am gyanchandra my user id is gyanchandra1 i have lost my connection from 9th may to 15th may i
So...i request u to give my this days

Hi I am prachi mhatre i have lost my connection for 15 days, I request you to extend it in my package goin on

i am ravindrasb user id. My connection was down since 10th Feb till date. Today the engineer came and resolved the issue. Hence kindly request to extend the expiry date for the afforesaid period of 15 days.I have opted for the Annual package.

Regards,

Ravindra S Bandikatte
Virar (West )

my username is sushil_mp since last 4 days i dint have my net connection .. so i want u to extend my period.
regards,

sushil murugan
virar (W)

My internet services is not working since 2nd october 2017 despite several complaints no action has been taken till date. My details are as under niranjanlal address 3rd road sriprashtha nallasopara west .my registered phone number is [protected]/[protected]

I'm a dna user from around 2-3 years. Services and speed was brilliant for the very first year but after that it got bad day by day. I have done several complaint but haven't received a permanent solution. Every time an engineer visit and solves the issues and he goes but all that is temporary. My latest issues was again for slow browsing and backup as the electricity goes. Today I visited to the Virar head office with my complaint and told him that please change my internet cable as it is 2-3 years old maybe that can be the reason I'm facing slow internet speed because I have already changed my wifi router twice. And about the backup we are three friends who took dna internet connection at the same time we stay in different apartments which are next to each other in a row. So we convinced one o[censored]s to give backup from his house and he got ready everything was done the setup was completed. So when i told one of your executive today that plz give me backup from that setup which is just 10 meters away from where I'm getting the backup now he refused to do it he said we will provide you backup from the nearest setup. The person who is providing me backup right now he turns off his backup switch as the electricity goes so I'm not happy with that. And as I have convinced one of my friends to give a backup from his house I expect my backup connection to be given from the same setup as he keeps his backup switch on till his inverter battery totally drain out.

Your executive was not at all ready to listen what I was saying he started arguing with me that you give backup connection from your house itself don't talk about others and he was repeating the same. He was very rude as a service provider that's not the way you talk to a customer like that when I told him my problem and even gave him an alternate solution he was not ready to do the needful changes even WHEN THE CUSTOMER WAS NOT SATISFIED WITH THE CURRENT SERVICE. HE DIRECTLY TOLD ME DON'T RENEW YOUR PLAN. This is not the way you make new customers.

His name was something NILESH VICHARE I guess. This leaves a bad impression about the company and also for the customers who are willing to join your network in future the can change their mind with this kind of service. EVEN AFTER AN ALTERNATE SOLUTION WAS AVAILABLE YOUR EXECUTIVE SAID NO WE WON'T DO ANY CHANGES EVEN IF YOU ARE UNSATISFIED. YOU CAN STOP USING DNA WAS HIS WORDS.

Just want to tell you all that don't go for DNA INFOTEL