Dr. Lal PathLabs Complaints & Reviews

I have not received any bills for the tests done since a month. I visited the lab multiple times to get the tests done, even for RT PCR, and I was charged Rs. 1200. Why are the tests so expensive when even Manipal and Apollo charges only rs 800?
Even for the blood tests you are charging heavily and that too without any bills. Your printers are out of ink, staff doesn't want to help. To add more, no basic hygeine is maintained like sanitizing the chair, where a patient's was sitting even for RT-PCR test. If you can't maintain basic hygeine even in these challenging times, after charging double the amout of the actual cost, it is highly disappointing.

Extremely poor management!

Today on the morning I did a test of typhoid and malaria from the Red Path Lab, in which I asked him when I will get the report, then he said that you will get the report by evening so I gave him blood sample and full payment. Then I called in the evening, then he said that you will give the report till 08 o'clock. Now even after my repeated calls, they are not responding. And neither is receiving the phone. How easily the people of Lal Path Lab are playing with the lives of others.
I will share this experience on social media too

I went to rtpcr test on 21 may at lab in Vaishali sector 1 ghaziabad there I was charged 1100 instead of 900 and later on I received a msg ki bill receipt is for Rs 900.i argued with the guy but he denied please look into the matter otherwise issue will be raised.in this Covid time Dr lal path lab is looting money.

Dear sir,
My sample was collected on 2/5/21 for RTPCR test and also got massage with ID no- [protected] and SRF No[protected] till now no any response . During the covid situation I feel you are harrassing me and my family. I had repeatedly follow up with sample collector ( mobile no - [protected] ) but he continuesly misleading us and block my ph and he also taken rs 5100.00 from us.

Please do the early action
Regards
Dipen Sharma

Dr Lal sent me wrong report on my 2 different samples on 2 days.Doctor too said report is wrong and value is too high for patient to bear.

I cross checked with other lab and got the correct report.Dr lal gave me PR/INR above 5 which is totally wrong as patient had showed no symptoms if we consider the report correct.Got correct report with PR /INR 2.10/2.60

It's metally traumatizing patient for such unethical...

Dear Sir(s)/Ma'am(s)
On 20.04.2021 I had to do some pathological test of mine & of my wife.
Lab has generated Lab ID[protected]. I had paid the entire amount 5350/- visa Paytm link provided me on my phone no. [protected].
But on the very next moment I was told by your representative that this lab id is wrongly generated, your refund will be received within a week on the original mode of payment.

Later on...

I have done some test from krishna nagar center and report also received in report login but invoice of said report is incomplete. I have contacted to customer care but no response. Then I have emailed to the company and after 3rd reminder I have received a response from the company that your complete invoice has been uploaded and you can download the same from report login. When I report login opened then the no invoice was showing as well as the report also.

I Sunil nasa have given a blood sample to lalpathlabs Naveen Shahdara on 4th May 2021 at 8:40 am...The blood sample is recieved by you on 5th May 2021 at 8:45 pm.after 36 hours..as shown in report very clearly.my lab ID is[protected] mobile number is [protected]...And today my test has done by old sample and generated the report by lalpathlab which is not authentic because of old blood sample...so please help me for this and do my tests again...

Hello sir,

My name is Rishabh.
I have Report not provided as per your schedule
My report name is CRP test date 4 may 2011 time 8.10 am

My Lab ID no.[protected] and 2nd Lab ID no.is[protected]
Tell me my report status
Thanks & regards

Care,

I had ordered blood tests through Dr. Lal Path Lab website and home collection agent AMRIT SEHRAWAT ([protected]) collected the samples on[protected] between 08:00 - 09:00 as per schedule. The samples were given for Swasthfit Vitamin Package and Swasthfit Woman Package under Lab ID[protected]Name Anjali Vyas) and Swasthfit Advance Package under Lab ID[protected]Name Amit Vyas) and since[protected] I have been trying chase the lab for results but despite continuous follow up I have still not received reports even after one week.

After continuous efforts I managed to speak to the Customer Care team and he was not able to find the reports and confirmed it has been escalated to the concerned team with ref. # INQ[protected] with assurance that reports will be uploaded latest by 5:30 PM on[protected] but still there reports are not available.

I gave my sample for covid rtpcr on 27th April 2021, by home sample collection process in haridwar for 3 members.

The sample collection agent told me that within 4 to 72 hr report will be positively generated.

On 29th April, 2021, I got the report of two family members, but still I haven't get my test result.
I have talked to collecting agent several times, evertime he is telling me that they have excalated the complaint on urgent bases..
Request you tto intervene and solve this issue. If you need repeat sample, please communicate on urgent basis as things are already delayed very much.

Sample was taken from my home for patient name 'Gurudas Chanda' (ID:[protected], SRF ID:[protected], LAB ID:[protected] by a Lal Path Labs sample collector - Tushar Mondal (Ph No: [protected]) whose number I am sharing because he is also at fault here as he is not picking up our calls regarding this issue.

The sample was taken on 25th April, then 26th April I was informed that the sample is lost and repeat sample is required. Then this guy Tushar Mondal came & took the sample for the patient on 27th April. I did not receive a sms after this sample was taken on 27th April and till now, I have received the Covid Report.

This is highly unprofessional and seems like a SCAM from LalPath Labs side as they have taken payment of Rs. 1, 500 & have not received the Covid report. Look into this matter and help us get the covid report or get our money back of Rs. 1, 500

Report not provided as per schedule

I gave my sample for covid antibody on Saturday 24th April 2021, morning 9:30 AM.
On their site, its mentioned if sample collected before 11AM, then same day report.
The sample collection agent told me by Sunday Day End the report will be positively delivered.
On 26th April, 2021, I have talked to 4 different people on the Dr Lal Customer care helpline,
Everyone telling that they have excalated the complaint on urgent bases and i would get a resolution call in 1 or 2 hours.

Today is 27th and today also i talked customer care and still no resolution.
I haven't got any call from them till now to resolve the issue.

Last three call to customer care i have requested to initiate the full refund of my fees.
They are not telling about the refund or the report.
I want the refund as the process has already taken more than delayed time.
I need to ask other path labs also to collect my sample.

Please help me get the refund.

Dear Sir,

We have booked for RT-PCR Covid test for Sutapa Beltharia and Aranyak Beltharia. Sample collect dated[protected] by Anup Ghosh. Still now no reports provided. Every time the above mentioned person said today we will send the report by 7 pm.

I had booked covid test 16April which was scheduled to be collected on 19April 2021between 2.30 to to 3 PM. I have already paid test charges of Rs 1200, however no body had came for tsample .Therefore payment of Rs 1200 may be refunded to me.
Regards
Harjinder Kumar
pH [protected]
Mail ID [protected]@gmail.com

They are not checking covid19 test
Without money.
They are taking blackmoney .

I am subham deb, from teliamura, tripura.14/04/2021 I had given blood sample for h.pylori igg and iga test.
Generel thing the report should come within 3 days of test but it's already 6 days to continue but still I did not get the report. They are not taking my call. The person collected my blood sample telling it will come on 22/04/21.
What ### he is telling if the blood is hemolyzed then tell us to send it again I will not create any issue but if the report come wrong I will check it again on other lab also hereafter. Then I will not stop myself to fill a case against you. I had spend 3100/- for this test already

I tried booking few tests from id : [protected] worth 3370/- . Money has been deducted from my account but I did not receive confirmation on home collection visit or order id. There was no collection done or refund received for the payment

I am attaching evidence of payment deduction from my account

Given below is a copy of the bill paid to Lal PathLabs got urgent blood tests for covid patient Prabhat Kumar. Despite umpteen calls and messages they are unable to give the report which was promised for 15/4/21. Today is 17/4/21.

Regd. Office Customer Care E-Mail
Fax
Registration Location Phone
Web
Dr. Lal PathLabs Ltd., Block E, Sector 18, Rohini NEW DELHI[protected]
Customer.[protected]@lalpathlabs.combr...

Indira Nagar Lucknow Branch of Dr.Lal Path Labs Lucknow demands higher amount than allocated for Covid-19 testing fees in Uttar Pradesh.Kindly take strict action against the lab.

On 13th I booked Mr Juned from Saharanpur branch for collecting sample on 14th morning. Even I reminded him At 6.30 morning today and he agreed to visit at 8.00 am but when he did not turn up I tried to contact him over phone and even text msg sent on what's up and through SMS also but he not respond me at all. Even I lodged this complaint with the Ambal road Manager Shri Manoj kumar he said me he is not well you can get your testing else where I am sorry to say that he did not understand medical emergency and instead of providing me alternate arrangement he simply said go to elsewhere. I am sure that such a casual approach of employees of Dr pathlab will drag its name to no where if such handful people are not removed from this chain. Kindly investigate this matter as I have all the details and proof.
Hope you will do justice to me as today apart from. Wasting my 3 hours in getting resolution of my problem I also faced a lot of mental agony.
Thanks and regards
Mukesh gupta
[protected]
Saharanpur UP

Dear All

My covid 19 report is pending since last four days.

Lab number[protected]

Name- Vijay Kumar Katna.

And this is very humiliating And i never expected this kind of services from brand like lal path lab.

I always recommended lal path lab to everyone who is known to me but now i have realized that I was wrong .

I called 20 times to local employee of Lal path Lab Garha Jalandhar Punjab since morning but he is taking things lightly.

And now i will to go higher authorities .

This is my last humble request to provide my report before 11 am tomorrow.

I took rapid covid test on 12 April and told me that report will be given max by 6 hours from now and still today I have not received my test report.
It was so time consuming, I reached to them 5 times in person and every time they propose me new time.
This is highly irresponsible. How come a patient will reach them again a again.
I have paid the rapid test to have rapid results.

I have not did any test in dr lab but now I m getting msgs for paying bill of another different different peoples....

I submitted urine sample at Lal pathlabs Yamuna Vihar centre on 08.04.2021 and was told by their staff that i will get report on 10.04.2021 evening but did not get report on 10.04.2021. I am having appointment with Doctor on 11.04.2021 at 12 noon. Very disappointing service at such a high price. Average price of other labs for Urine culture is Rs.350-400 whereas Lalpath Labs charges Rs.700 for the same but their service is Pathetic.

I am a resident of Tinsukia, Assam. I had to get a RT PCR done for institutional reasons for entry into Meghalaya. However, the lab charged me a price of 2000 rupees which does not seem to be the rate. On asking why he charged high, he had no answer and even refused to give a receipt of 2000.
I want immediate action against this.
The Lab ID is[protected]
Address - Medicure
Dr Lal Path Labs,
Rongagora Road, Opposite Andhra Bank
Tinsukia -786125
Conatct details of the Lab : [protected]
[protected]

06/04/2021 : SANCHITA RALHAN - [protected]
PATIENT NAMES : SANCHITA RALHAN & MANUJ RALHAN

[protected]P[protected]P) - Sample Numbers for Home collection
Pushpendar - who came for home collection who came for COVID 19 collection without PPE
Susheel ( RUDE BEHAVIOUR ON PHONE) - [protected]

We booked for home collection of our samples for COVID 19 test. Pushpendar walked in without a PPE and when we checked he said he had 5 in his bag.. and by the time he reached our home he actually ran out of it. he could go back and get more and be back in 30 mins. Since he had already entered our home we allowed him to take our samples. however we did raise this as a concern.

What was more alarming that we received a call from Susheel who spoke as if he did us a favour by having our samples collected. he said because we are going to raise a complaint he will not test our samples and he will have the money refunded. before I could say anything he cut the phone on my face. THIS WAS RUDE AND UNACCEPTABLE.
Such a renowned company staff behaving like this is alarming and disappointing.

I am looking forward to having some action taken against Susheel for sure. Also because of this I had to stand in queue at a COVID 19 test centre ( Sapphire Mall Gurgaon )for approx 75 minutes to give my sample. This is at 12 noon in full heat when I was running fever and had cold.. The whole process has been mentally stressful and time consuming and even risking my life as COVID is deadly. What if I contracted the virus standing in between those 15 people.

Even at the Sapphire Mall, the person doing the test didnt have a face shield, the chair that was being used was not sanitised . they were still asking for physical copies of ID proofs... What are we even thinking !! Isnt it supposed to be a contactless service.
(Lab No.:[protected]

Home collection was 2000 for 2 people, test centre we did in 1000 for 2... 50% cost difference.. that too for a covid test when the pandemic is so deadly instead of making it easier we are making it difficult for the patients..

Should this not be resolved I am definitely going to the COnsumer COurt and making it huge on Social Media.

I am looking at atleast 1 year of free tests for both o[censored]s, a refund of my COVID 19 cost and a monetary compensation of Rs. 10000 each.

Dear Team
The following people had given samples for getting a covid report:-
1) Amit Bhattacharjee- Srf[protected]
2) Sankar kumar Mukherjee - Srf[protected]
3) Devapriya Mukherjee- Srf[protected]

The samples were collected from..306/ 2nd floor, Arjun Aura Apartments, Billekahalli, Bangalore- 560076 on 3rd April 2021 at 8 p.m

The samples were suppose to be collected at 5 p.m..
The time of collection was not adhered to, and was collected at 8 p.m
The report was suppose to be generated in the evening at 6 p.m on 4th April 2021 ...It was not generated
We are still waiting for the reports

We had clearly mentioned that these reports are required for traveling to West Bengal, due to new rules imposed by Govt authorities

Traveller's need to submit their Covid reports if they have to travel inter states

The communication was done with One of your employees who claims to be the manager of ecity, bangalore branch, with mobile number [protected]..
None of the promises made was delivered
Please help us in this hour as the above mentioned citizens..need their reports to travel, which is very important
We could have done these tests through other registered agencies..but we chose yours as your employee promised us this TAT for delivery of reports ..
Please contact us at [protected] or [protected] to complete this request asap

One of my report is pending from more than a month, but nothing action is taken, report is very urgent as i am pregnant and whole pregnancy is dependent on that particular report