Dr. Lal PathLabs Complaints & Reviews

This is Sunil Verma from Pathankot want to bring this into your notice that one of your Customer Care Cashier Mr.Jatin whose Mobile No. Is [protected] posted in Lal Path (Main Brach) Nakodar Chwonk, Jalandhar shown irresponsibility and misguided me about collecting my reports timing. He said you may collect your reports from this branch at 7:30 PM but as soon as i reached before the timing I found the brach was closed and there were no one guy who could answer me about this. Even that guy switched off his mobile number because he closed the branch before his routine timing. Now you tell me what kind of responsibility it is. This is the way your customer care executive should deal with us. It was quite urgent report of my father which i had to carried next day early morning to chandigarh, which made me feel bad about your services. I would never prefer or recommend your service to anyone in future, if you will not take any serious action against this guy who made me fool.

In anticipation of your early and positive response l.

Sunil Verma,

Contact No. [protected].

Pathankot - Punjab.

I visited Lalpath lab for blood test.Branch: Vision 9, Pimple Saudagar, Pune. The technician there doesn’t seem trained, took time locating vein and wasn’t confident in her work. Once she pierced, the needle was kept at the site and 6 test tubes were filled, attaching 1 by 1. Have done similar tests in other lab, they used to be either 1-2 test tubes max. When I questioned about the same, she said 3 would go for testing and 3 tubes will be kept with them. Not sure about real intention behind it. But, doing so surely puts unnecessary pressure on needle multiple times and I guess needle moved here n there while she attached and detached each test tube. It wasn’t a smooth procedure. 2 days later, I got bruise and swelling at the site, clearly indicating traumatic needle injury.

I urge to improve quality of technicians, hire trained person for the same.

Branch:Vision 9, Kunal icon road, Pimple Saudagar, Pune 411027

My reference number: CMP[protected].

Customer name: Sameksha Bali
Contact number: [protected]

I gave my test early morning yesterday (Friday: 27th March). I was supposed to receive the report yesterday by afternoon. Since then I have been following up for the report and received the same answer every time that "you will receive it in 2 hours".
My doctor's appointment is dependant on the report. I have rescheduled it many times since yesterday.
I went to the lab this morning and they were clueless about the report. I contacted customer care and the best they could inform me was to wait for another 2 hours. As per your team, your technicians and doctors do not report till 10, 10:30 AM so I'll have to wait till then.

Obviously your report is not reliable for me anymore. I doubt that you have lost it and will share manipulated report with me.

This was a pathetic experience.
Apparently same thing happened with my husband last month.
We are definitely not returning to path lab.
Further I am now going to file in an official complaint against Path lab services for cheating and manipulating medical report.

In case you find this matter serious enough. Start handling your customers professionally and empathetically.

Still waiting for the report

Sameksha Bali
[protected]

Hello sir, this is aprajita dubey, I have given my swab sample for covid test, because I have to travel and it's mandatory to keep negative test report with passengers...
I enquiried before testing with customer support, they very sweetly told me that before 48 hrs our technician will come in ur home and will take the swab sample from ur home collection and report will come within 24 hours and u can travel without harassment...sir more than 24 hours gone, still my report showing in process...
Tell me how to travel without report???
It's very mentally torture given by this type of laboratory...it takes 980 rs from me and now don't reply to customer for any queries...

दिनांक[protected] को मेरे द्वारा सेक्टर 46 नोएडा सेंटर पर जाकर सैंपल दिया गया for LFT AND KFT Report के लिए[protected] को Resubmit fresh sample for technical issue मोबाइल पर मैसेज आया email पर प्राप्त रिपोर्ट open नहीं हुई
[protected] को...

I had given my blood sample on 7th of December in the morning and afternoon for the serum cortisol test and the report came on 13th of December 2020. The report was wrong because the team repeated the sample. So again i was asked to give the sample and the report for it was given to me on 22nd March 2021 ( a time gap of more than 3 months ). They did not even Whatsapp or Gmail the report to me. I had to visit several times for a single report.Also...

Very bad experience, sample collected on 22.03.2021, technician informed report will be ready by evening now customer care representative saying report will be available on29. 03, this is disgusting, misleading information about tests, no professionalism. I need refund of 2200 which they havecharged. playing with customers health...

Another Nokia in making -- Lal Pathlab

You are highly arrogant people and the life of people is just nothing for you. Rs. 150 are more important for you than the life of a person.

In no time, big companies had to shut their doors as they thought of themselves God On Earth. No wonder if Lal Pathlab also follows suit.

Hello,
Attached are the reports and picture of my arm with blood clots and swelling caused due to careless and not trained staff and technicians.
During my morning visit to Belathur blr -67 centre for fasting blood sugar they were unable to get the vein and blood, I kept asking if they have a blood pressure checking machine or want me to wait till some experienced person comes in.
But they insisted and in second ### could get the samples.
When I returned for the post prad.. after two hours same nurse was not there and the boy (absolutely not fit to be a technician or completely lacks training), he just kept trying in multiple places and also moved the needle inside causing pain, discomfort and stress.
Absolutely unacceptable by such a reputed Pathalogy Lab.
1. Would urge the management to look into this at the earliest.
2. Staff needs to be trained and certified.

Amey krishna
Whitefield, Bangalore 67.

I am trying from 2 hours to book a COVID-19 test and all are either neglecting to conduct test or giving invalid mobile number further
Location is Ludhiana.
Disgusting behaviour and trestment.

Nobody turned up to take home sample even after receiving a confirmation for the same on the phone . Patient is a doctor on chemotherapy herself. Finally she had to Visit the lab which was not recommended by her oncologist . Even on repeated requests no one came . She needs to be tested atleast 3 times in a month. When tests are more in number, the person comes . But otherwise there is a poor response . Every month we get covid & all other tests atleast once for the last 3 months . Business wise also, we are good clients for Lal's path lab. If you don't respond we will be forced to shift to another lab for the next chemo cycly.

Hi, My name is Manish and i have submitted a blood sample at Kalka ji, Dr. lal path labs on 02-March-2021 morning 10 AM. They supposed to provide the report within 4 hours but it's more then 30 hrs now.

We have a planned biopsy test and waited for the report, we tried to contact all the levels in Dr. lal path labs, but there is no response. They don't have any clue where my sample is, why it is getting delayed and no One is getting bothered about my concern.

Please take necessary action against them. i am attaching my payment receipt and sample details.

Regards,
Manish vats
[protected]

I Mr.Jivraj Makwana is using Lalpath Lab for Blood Reports & PSA Report since more than 1 & half year, every month. My PSA Reports takes time(1 to 2 days) as samples are sending to Delhi. I am at Baroda and Manjalpur lab is collecting samples. This time sample is given on 20Th.Feb. early morning at 8am. Till now after 4 days report is not recd. Call at Alkapuri Office, talked with Bakulbhai and requested for status.He straight way replied in very rough language as under, " I can't do anything, don't call me, speak to delhi office. This is not my work, i have nothing to do with your case, if you want complain even to higher level, i have no FEAR of any one in the Lab authority. Being Dr.Lalpth Labs name is too big and honorable, i can't imegine such person also have in this lab. You should take proper action against replied language and he must be punished.
Thanks and Best Regards. Jivraj R. Makwana. Regular Patient.
(Please give me copy of action taken if any.)

The phlebotomist was not skilled at all, they just hired anybody to fulfil the growing demand and actually playing with people’s life. The phlebotomist I was provided did not even know how to take the blood sample, I booked the advanced swasth whole body checkup and the phlebo couldn’t even insert the needle properly and punctured my hand 3 times again and again. Been 3 days now and my hand is swollen so badly and it’s quite painful. They are just doing business and hiring unprofessional people which is quite dangerous for the people.

I had requested for sugar test for fasting and PP and hba1c test but the reports didn’t come on time and on enquiry I was told that I would need to again give blood sample in order to have the complete report. As of now I have partial reports with me[protected] Lab id).
I gave my sample on 12th jan 2021 and was told that I will get the reports by evening. So I took my doctors appointment for the next day and also took a leave from work as I had to go to the doctor. But because of the labs negligence and carelessness I did not get my reports upon that their team tells me to give a new sample. So when I asked for the preferred date, their executives said that slot is not available in which case I think they should have made provisions and make slots available as it was completely their fault.
As of now I am demanding a full refund of my money which is 910/- rupees. The partial reports is of no use to me or my doctor.

After so many times of telephonic conversation also bill is not provided by PEERMUCHALLA Lab for:

Lab ID :[protected]
Name : Vandana Passi
Date :11th Dec 2020
Home collection by Mr.Amarjeet

Peermuchalla Lab is denying to give bill, it's now more than one month & its urgent for me.

I did test of cyclosporine c2 but they gave report of cyclosporine c0 . I gave Rs- 2400 for the test . I want my money back.

My father has to have a TMT Echo Test done, we have called for an appointment four times since morning. They have not responded to our request for the appointment. Everytime we call, they take the details again. No proper management.

Sent from Yahoo Mail on Android

----- Forwarded message -----
From: "Smita Kulshreshtha"
To: "[protected]@lalpathlabs.com"
Cc:
Sent: Tue, 29 Dec 2020 at 6:49 pm
Subject: Regarding irresponsible attitude toward queries

Dear Doctor
I Dr Smita Kulshreshtha wants your attention towards a report of Ms Apoorva- PCR Chlamydia and Neisseria I sent specimen on 20th December received on your center on 21/12/20 which is reported intermediate and repeat sample was

advised in report
I am consistently contacting your local representative in Agra but he says I have informed to main center but they are not responding on my mail
Now he has stopped picking my phone call also
Please do needful
Dr Smita Kulshreshtha
Final diagnosis path labs
Agra
[protected]
Sent from Yahoo Mail on Android

Urine culture test done on 10 December and till now report didn’t come... almost every day I’m talking to their customer agent and they always asap same queries so much of my time is wasted on this lab id[protected]

Conducted RT PCR test but report showing result as "inconclusive".
Paid ₹2600/- for the test but as report status is not either positive or negative, it is of no use to show in case anyone ask my covid status.
Called Customer care for asking whether sample will be collected again with Free of cost again, but they denied and said you need to do payment again for test.
Hence, complaint is that as money already provided and sample was not taken correctly by the sample taker (home visit test), why again payment is requied for test.

Sir/Madam. I am Dr Adithi Menon, working at Sir Gangaram Hospital in Delhi. I am a high risk individual who was exposed to a covid patient in the line of duty. I became symptomatic and then underwent covid RTPCR testing on 19. 11. 2020. It has been more than 48 hours and my reports have not been released. My lab number is[protected].
If within this period I fall sick I would not even get a hospital admission as my covid status is unknown. In the meanwhile I am exposing so many people. Kindly rectify this entire system. Please tell me when my report will be available.

Lab No[protected] covid rtpct test conducted on 17th November 2020 at Tirath ram hospital
18th Nov Morning the updates uploaded is showing result as Inconslusive.
Since it has been more than 15 days repeat covid test was done to see negative report of covid .The executive came from dr lal path lab after 3 hours of waiting took samples very fast and was told to take swabs properly
This is total error on part of dr lal path lab and Rs 2400 paid for test is charged without satisfactory answer by customer care of lab which was assigned my test.
Kindly check and re extract the RCA or arrange for my retest as there is no fault in customer giving sample

Lab No[protected] covid repeat test requested on 17th
18th Nov Morning the updates uploaded is showing result as Inconslusive.
Since it has been more than 15 days repeat covid test was done to see negative report of covid .The executive came from dr lal path lab for home collection did not wear PPE Kit and took samples very fast and was told to take swabs properly
This is total error on part of dr lal path lab and Rs 2400 paid for test is charged without satisfactory answer by customer care of lab which was assigned my test.
Kindly check and re extract the RCA or arrange for my retest as there is no fault in customer giving sample

I registered myself for home-collection of sample for covid-19 detection through Rt-PCR on[protected]. My sample was collected on[protected] and I had paid 2400 for the same. The reports came out on[protected] which state that the status of my infection is "inconclusive".
MY doctor advised me for a re-test, with no extra cost, stating that the sample might not have been taken properly. However tha lab executives demand payment for the re-test.
Kindly resolve my grievance.

Hi All,

It is such a bad experience with Lal path labs that Covid test given on 6th Nov and till date i have not received the report. I have calling the Sukh vihar center and your call center no, and everyone is saying it will come in couple of hours since 7th evening and nothing is happening.

Test given on 6th Nov @4.00 pm and lab id generated on 7th Nov @6.15PM since then I have chasing sukh vihar center...

I got a blood test done by the Lab number [protected], Delhi sector 2, Rohini 110085. The test was done on October 30, 2020 morning. While collecting the sample, the boy punctured my right forearm vein causing pain and internal vein bleeding. He tried to stop it by using his bare finger and caused further damage. In order to hide his fallacy he applied and hid the injury with a bandaid. It caused a long incision of 2 cm long. While taking a blood test, the vein is never damaged. My name is Tanya and my contact number is [protected]

They are ### and not attending calls.. the closing time is 7 pm and they have closed their shop at 5 pm... and not giving proper answer. I want strict action.
The center address is
Siwan, bihar
Lal path

Dear Concern,

I have given my Covid-19 sample on 21/10/2020 on Chandra laxmi Vaishali Ghaziabad center however I have still not received any update regarding report.

It's really disappointing . I never expect this kind of service from lal path lab.

Kindly look into this matter and do the needful.

Regards
Rana Pratap Singh
[protected]

I am very disheartened to not get the invoice of my lab tests even after repeated reminders. I needed them for reimbursement. They even don't provide original pamplets. The pamplets they brought were photostat copies with only test name mentioned (NO RATES) . They verbally told me about the tests. And when i gave sample they told me to provide me bill on watsapp in 1-2 days. But i never got them even after calling multiple times. Even the...