Flower Aura Complaints & Reviews

After a payment of ₹ 719 to floweraura on 5 th August 2020, the birthday cake was not delivered at Dehradun as promised on 6 th August.My registration number is[protected]..
It is very unprofessional to not address my problem despite repeated requests sent by me through mail.
I request you to refund my payment or adjust it for future orders.
Looking forward to an early response and resolution of my complaint.
Regards.. Rita Khetarpal

My delivery of rakhi is not done yet and no one is there for resolving this issue. I want to cancel my all orders contact me as soon as possible.
You have taken the money from us and not done our work.

Have ordered rakhi and gift from flower aura they have not delivered anything and to my surprise they have changed the status to delived and today they were asking for the feedback of the gift, how pathetic their service is. I want my money back. These people have done the same fraud with so many people. Order no 4644231

I ordered rakhi on 27 july and my delivery date was 1august but still m waiting for parcel i called on ur customer care no. But nobody receiving my call no response no emails reply kya hai ye sabse ghatiaa site h ye i just want my money...

Really had a bad experience, ordering from this site. I have ordered customized wallet for my friend on his birthday. At the time of ordering it showed the delivery date as 31st July. So, I have paid the amount and ordered this wallet along with the Personalized Mug.

Now, they had only delivered the Mug but the wallet is not yet there and after calling them multiple times, to which they are not responding, I don't have any idea where the hell, I can track it.
I have tried their live chat option, emailing them, whatsapp them but no reply.

There is no customer support available at all. They should not treat customer this way, I will surely rate this site very poor for ordering and delivering things since they don't know the value of time and money.

Sir mera order 2 agusta 2020 ka thaa jo aaj abi tak nhi aaya h
Or koi bei mera baat kaa reply bei nhi kr re olz plz sir mera order bej do aaj hei
Or mera पेमेंट bei वापस nhi de re!

I want urgent action on this as my order number 4586614.
Mr Rohit we don't want delivery in that case there is no point delivering the order after the occasion as it not cake that we can cut at any time ...it's rakhi we need to tie and because of covid time sanitization is imp ..you promised delivery on 31st .thts is the reason we placed the order I want my refund in that case immidetaely

Also don't promise me to refund my money in 15 days why should we suffer because of your mistake...

I order the same day delivery n it has been two days i haven't delivered my parcel.. No one is receiving call.. Disappointing service

Hi,

I Didn't get the delivery no 4598561. Called 10times to the customer care no. It's disgusting to see no response from you. Please send it asap it's my mom's bday.

I ordered 3 plants from flower aura amount 1800 rs/ but the plants which i received are worst by quality, shared images with concerned team for replacement but service quality is very very poor they are deniing to replace the same by saying plants utne b bure condition me ni h... Agar bure condition k plant lene hote why i'll pay 600 per plant this online site should be close as it's completely cheating customers

It's been 11 days to refund process initiation. No refund still in my bank account.
This is the paathetic service i have seen so far in any organisation.
Are you guys running any fraud thing here.
Cause i checked with my bank and i am myself a banker. I know how these refund process works.
If you guys have genuinely initiated a process then bank ha s to mandatorily refund it back to customer within certain tat.
Cause we all work around our eat.
These are all technical things we know cause i myself in this bank. So no such refund number that you have given is reflecting over there.
I want you guys take it on priority

I have ordered a rudraksh rakhi and the payment was also successful but i haven't received any mail or message regarding order confirmation and when i asked for help in customer support portal it provided me a dispatched tracking id of bluedart and when i tracked the id number in blue dart tracking page all i got to know was about my previous order

We booked a request on 14th Feb and the delivery wasn't done. When we called to find out we are being told that due to network issue they couldn't reach us hence the delivery was attempted from their end but we were not available! What kind of answer is this? How can delivery be attempted when they didn't even reach us on mobile. Why do they charge us and take our address if they only deliver if they connect on mobile? I am tired of calling customer care and getting similar robotic answer. Can someone please help! This is not fair! We have paid for services and for a certain event they cannot deliver as per their convenience! And also after accepting that they could not connect deny my refund. Not acceptable at all!

Brought flowers
But irresponsible and careless in handling
And flowers fell from his hand on road
And bouque was broken
He took back and asked to wait fr tomorrow
And he spoiled the occasion
I want refund back
Such a poor service delivery
And arrogant behavior
Breaking flower bouque due mismanagement shows irresponsible work attitude

Order no. 4283939

Order no : 4252991

Delivery date; 13th feb 2020, 22:00 - 1:00 hrs (Midnight delivery)

Billing summary
Subtotal: rs.909
Coupon and10 : -rs.91
Midnight delivery charges: rs.299
Total : rs.1, 117

I have been escalating the issue since 13th night
Package didn't get delivered
I have sent multiple emails and escalate d via your chat service but of no use

I do not understand if you didn't deliver the package why does it take so long to refund my money
Why do i have to follow up 50 times a day?
???

Do you guys want customers to get back to you??? Then why such service
If there is an issue, kindly apologize and refund so the customer gets back

But with such service no one would prefer your service

Can someone resolve my issue?

I order a jade plant with a valentine card. This is so dumb that they delivered a money plant with some other cheap card. How can i help myself with that. There should be some responsibility towards consumers. It's literally wrong. Help us. I have been trusting this but after what happened it's been a big depressing about online shopping. It's against consumer rights. Please take action towards these.

I had ordered two products and specifically mentioned them to be delivered at the same time at the same place as it was a special occasion for me. I had ordered well in advance so the time is not a constraint. They delivered only one of the products and now they are not replying or answering to my calls. No one is responding and telling me where is my second product and when will it get delivered. Worst customer services and support. I dont want to cancel i just want my product and it to be delivered.

Hi flowraura,
I have order one item in flowraura and it has to deliver by today but no response from customer case service when we calling number will not connecting.
When i sent mail they told will get back in 2 hours but after that time also no response from their end.

Customer service is worst.
May i know when i can expect my delivery.
Order:4222754

I have an order with id 3998645 at floweraura as an birthday gift. I did an online payment of 1600 rupees.
But the item never came and they are saying that we didn't receive the products. But the delivery person or the comany never arrived and never came to me for the delivery of the gift. Also now they are demanding for rs 150 more for reschedule delivery. But i dont want the product anymore and i want my money back. So i request by this complain to refind my money as fast as possible. And make sure that they can never cheat their customer like this.

Order ID: 3757785
I have ordered a cake in floweraura for 20:00 to 22:00 hour time slot. Since the time already delayed by 30 mins, I have called the customer care agent 2 times. Both the times they told that the delivery person is not picking the call. There is no other response provided. This looks like cheating the customer as the payment was made already. I have tried in chat, that is also of no use. The customer care guy told that he will check with the shop, he didnt respond anything even after 10 mins. Very irresponsible customer support team, it is really waste to order in floweraura for any special occasions.

The company floweaura gives different time slot options while placing an order.
I being a first time customer placed a birthday order for a particular time slot which is 09:00 am-12:00 noon & accordingly told the person to wait till 12 as the recipient had a meeting to attend.
Now when i am calling the customer care, the lady is telling me that the order is delayed may be by 40 mins or so and this is very normal as it is a morning order and usually gets delayed.

If this is the kind of service that you are offering, then i m sorry to say you are cheating the customer.
This is absolutely unethical.

Order#3696834
I had booked flwers for my sister to be delivered on her birthday with deliver address being bangalore international airport. Floweraura had charged me extra money to deliver it and still did not deliver and informed me at the last minute that its outside area. I had made the booking several days in advance and had mentioned the correct address with pincode. I feel really angry that floweraura did this to me and made me miss my beloved sister's birthday. No apologies or money can compensate this. Floweraura should be taught a lesson so that they dont do this with anyone else.

My order number is 3601341. I ordered on 11 aug 2019 and got delivery on 17 aug 2019. I ordered rakhi combo which was entitled to have 3 rakhis and 1kg kesar rasbhari.
Order link - https://www.floweraura.com/p/send-rakhi/elegant-rakhi-combo-9961677ra

Order which got delivered had 3 rakhis (Same) and 500gm box of simple rashgullas. I want my refund.

I have made a order for my brother consisting a cake and rakhi hamper. The cake i received my misleading, it was not the one that i ordered.. Moreover it was rotten in taste very pathetic, unbelievable. And also i payed 250 extra for midnight delivery, but they handed over the items in the evening itself. Flower aura you guys ruined my surprise. I want my refund back or i have all the proof, will add in twitter and stuff tagging you guys

I had ordered Lucky Bambo & Rakhi combo (#3649797).I got both text message & email that it's been delivered. Called up my brother & asked how was it, he said he has not received then he didn't get any call from them he then checked with his friends & no one received it. Called up the customer care & after being on queue for 15 minutes someone received the call, I explained him the issue he said let me check & said my brother's friend Prakash, I said my brother doesn't have any friend named Prakash then the customer care advisor started arguing saying how you know all his friends I said just now I asked him through whatsapp & why would we lie. Then he said I'll keep your call in hold & disconnected my call. Called back & after waiting for 20 minutes someone received call & disconnected it. Is this the way you guys cheat your customers

Hi,
My order id is 3612404. I had gifted rakhi to my brother on 12 aug, when i was placing the order, i reconfirmed it again n again that they would be going to deliver the package on time (Delivery date was mentioned 14th aug). Today is 15th and there is no sign of any rakhi. I am so disappointed with the services i can't even show it here. Floweraura is such a fraud company that even when i am calling on costumer care now, it is not even connecting me with agents.

I placed an order (#3365698) on my friend’s wedding anniversary.I was informed to get the parcel delivered by today itself.After crossing the timeline, they said that since the address is too far, we can’t deliver here.That too, they charged me INR 200 extra as delivery charge.This is pathetic service.I need my all money back if not delivered. The customer service assistant didn’t even respond it.

This is in reference to order no #3185951. I ordered a bouquet and card on the occasion of mother’s day on 11th may 2019 and i was promised that the same will be delivered on 12 th may 2019 by 9pm. I received a mail that they have cancelled the order and it will not be delivered on the same day. Flaura aura should have taken only the orders which it can deliver. Now since i had been sending flowers for some occasion and they say that will be delivered next day does not make any sense. Moreover their customer care number can never be reached. Pathetic service by flaura aura and utter unprofessionalism by the said company. They play with emotions of customers. Websites like this should be removed. Again pathetic service.

Hi sir,
I am highly disappointed by the service provided to me by what one normally calls as a renowned brand, which i can confirm, is a total misconception.
I ordered 2 bouquets for my mother and aunt today (12th may, 2019). You guys think that with this digital facility, we can fool the customer to whatever extent we wish to. Im sorry to say, i have never received such bouquets even when the bouquet vendor on road sends it to me the next day. They are so fresh and not to forget, much much reasonable than what they cost at your so called fancy outlets. Those people don't cheat us.
I know this review won't bother you much. But i am sure many others will be saved from receiving such faded bouquets and spoiling their celebrations.

Hello,

It was my friend's mother's birthday, we had planned to make it special. We trusted floweraura and ordered a bouquet of mixed roses and a cake.
When we received the order, it was utter disappointment. The mixed roses bouquet only had red roses and others were some different flowers which was no way similar to a rose. The cake was looking pathetic and was a mess. I was very furious on seeing this.

I called the customer care and told about the issue and they were taking it lightly. They were like "galti ho jati hai". We asked to replace the cake and they said first that they will do it tomorrow. What the hell, if birthday is today, what will we do with the cake tomorrow.

Regarding the flowers we had sent pictures of the ones we received they were not agreeing that they had not sent the original one as in the order.

Please all the guys and girls don't trust on what you see in the site. They will lure you with good and fancy images and what you receive will be # and in no way be similar to it.
Please do not prefer floweraura at all.
Please share this to all your friends and family.

I was a fool who trusted it. I hate it now like anything.

Please do not use or recommend floweraura to anyone