Freshtohome Foods Private Limited Complaints & Reviews

I ordered FTH eggs and liver, morning during my break fast I see all eggs are rotten and fowl smell. MFG date and expiry date looks fishy. All eggs were rotten.

I ordered fish from their platform on 30th March 2022, Money got deducted from by Bank account, I have proof for that in my Bank statement. Order didn't get placed. and I contacted them for refund, everytime their answer for my query is that the payment was unsuccessful.

its almost an year

Amount is Rs 287.5

Still Money is money.

Order #STHB8619023 which was supposed to be delivered by 11:30am on 4/9/2022 was delivered late at 3:30pm.

The order had 2 items of fish that have both gone bad and are stinking: Mackerel and Finletted Mackerel I'm unable to keep them inside the house.

I wrote to their [protected]@freshtohome.com and Grievance Officer But there is no response.

I want a refund of my money.

Had ordered Chicken of 2Kg qty but recieved 1.5kg only using FreshtoHome app on 10th July 2022, Order No: E06B148573
Had guest at home it was so embarasssing.
Raised complaint on app, sent email to and Grievance.[protected]@freshtohome.com but no response, Ticket : Support Ticket Opened [#FT22H13375731]

Customer care number is not reachable, keep getting message "executive are busy".

Am trying from 3 days but no response, still i didnt get my money or product back, please take necessary action.

I had ordered 1 kg chicken curry cut on 11th June from fresh to home and selected the delivery slot between 7.00am and 10.30am on 12th and paid online. I received confirmation for the same. On 12th the product was not delivered and every time I called the toll free customer care number I got different replies from different staff. At 3.30pm someone called asking if the product can be delivered .we had finished our lunch and asked the person to cancel the order and refund me the amount.Since then there is no communication from fresh to home.I was subjected to a lot of anguish and inconvenience .My order no was E06Y38654

I sent an email complaint to FreshtoHome [protected]@freshtohome.com and grievance.[protected]@freshtohome.com yesterday, but only received an automated confirmation: FT22H18070463

Nobody has turned up to collect the rotten eggs and refund the money.

Hello,
I bought 2 boxes of eggs on April 27 (3 days ago). We tried using 4 of these eggs today and realised they are spoilt and gone bad.

We made an omelette with 2 eggs this morning and found it to have a rather foul smell. I thought the smell may be ok because they are "country" eggs and ate the omelette. I have been having an upset stomach since consuming it.

We wife tried boiling 2 of those eggs now and we see that the whites stick to the shell and the yolks are brittle and they smell bad.

Can you please take back the eggs and refund the money? You must also dispose off these eggs as they have gone bad.

I have reported numerous times to Freshtohome to train their delivery staff to use Maps since 3 years. But most of their delivery associates keep calling and disturbing me for address and directions.

FTH is customercare and grievance officer are good at giving bogus promises.

Here's one of several complaints I have filed FT847723

Train your staff to use Maps and follow directions.
STOP CALLING ME!

I placed online order thru. Freshtohome app., paid advance money of rs.352.50 for fresh kerala sardine fish (500 gms.) & fresh raw chicken (1 kg) on 14/03/2018, vide their order no. Sthd182125. The items were delivered on 15/03/2018 at 4:17 pm. When i opned the packaged fish to make, found it to be spolied, completely rotton and inedible condition. I called their customercare no. And lodged my complaint. They offered first to replace the...