H&m Complaints & Reviews

On 1st Aug 2022, at 2:22 pm I placed an order, and my money was deducted but the order wasn't placed and when I called customer support they didn't help me as well.
This is very shallow and unacceptable behavior from such a big brand.

I have return the order and my refund is on hold since then. I have provided account number twice bt every time I have received the message that attemt for payment is unsuccessful. I tried no of times in customer care and it is on hold for 10 to 15 mins and get auto canceled and they never called back..have dropped emails but no response

Hello !
I had returned my parcel onJune 23, 2022. Today, it has been 26 days but unfortunately I haven't received my refund yet. I had returned my orders whose order numbers are given below :-
Order 1 : [protected]
Order 2 : [protected]

In both of these 2 order numbers on July 6 a case was also registered. Also, it was also said that the case would resolved between the time period of between 5-7 days. Whereas, it has been now 26 days since I had registered the case but still I haven't received my refund.
From order number : [protected] . On this order number 2 items were returned. One was returned on June 23 whose price was Rs. 1499/- of which I haven't received my refund yet. From the same order number one more article was returned on June 29 whose amount was Rs. 799/- whose refund I had received. I am mentioning the details of my orders in order to give clarity on the amount to be received.

Moreover, even after being contacting them on daily basis I haven't received my refund of amount 2998/- .

Thus, I am hoping that I would be receiving my refund soon and query will be answered shortly.

H&M is not refunding
They are not responding to calls or chat and not replying to anyother social media too

It’s been 25 days since I have returned my parcel and I haven’t received my refund yet..I have complained so many times still haven’t initiated my refund till now.

I have ordered a shoe from h&m order id is [protected] i which i have received a defective second handed street market cloth of women wear which is ridiculous to me and very disappointing i have paid money to them and got the wrong product which is also not from the company and they’re telling me to refund. What will i do with the refund as the order is already out of stock and what about my rights to purchase idk what it is disturbing to me.

I ordered baby clothes worth 5456 and received incomplete order. They just delivered half of the ordered products and paid full. Inspite of complaining multiple times and writing emails daily, they just ensure that it will be resolved and I will get my refund. But they don't bother to take action.

Placed an order through the official H&M website 5 days ago, the money has been debited from my account but there was no order confirmation neither am I able to view it in my order status. Tried reaching out to customer service through call and e-mail, both being unresponsive until now.

After waiting for more than a month I still haven't received my refund of 3598 rupees. The order number is [protected]. the item are two jeans. article number - [protected] and [protected]. the Refund amount is 2299 and 1299 respectively.
Email id - [protected]@gmail.com
account holder- Divyanshi Bawane
I've called the costumer care several times. and I have been told that i'll get the amount in the next few days but i have to register a complaint again because i don't receive the refund as promised.

Today I order 2 items from H&M. I make payment for the same and payment also debited at the same time but I didn't get any confirmation mail from H&M about the order placed. I contact to the customer care they told me to wait for 3 days for payment refund.

I ordered few items from h&m and out if which i returned 2 items but haven’t received any refund waiting from such a long weeks . My order no is : 2‌213‌140‌583‌2
And amount that needs to be refunded is : 2638

I made a payment of 1349.1 on 26april at 19:15:00 to place an order with my card ending with 9655.Order was declined but payment was not reverted even after 15days.
Email associated with hm is [protected]@gmail.com

I placed an order on 7april2022, on h&m.
Order number: [protected]
also made the payment (898 INR) through debit card but for some reason you couldn't generate the receipt and my order got cancelled at the very moment automatically. But money has been deducted from my account and i still haven't got the refund yet. It's been 19 days at this point. Please refund me. Please help.
Hoping to hear from you soon.

Here i am raising the issue because till now no conclusion came out. I have order one dress of INR2159, but instead of my dress received one t-shirt of worth Rs.399, and from that day till present i am following up for my refund and that wrong item has been returned to H&M.

Neither, customer care support on call kept me waiting on hold for long always and never escalated my call to senior management or resolution team, on email they stated that maximum 30 days time of refund but been more than a month 15 days my money not reflected in my account. every time they share new stories.

Dear h&m team,

I have returned an item that I have ordered, more than a month ago.They asked me to wait for the refund within next 30 days.
I did not receive a refund and then they asked me to wait a little more.I have submitted a complaint more than 2 times for my refund but they just keep on extending the date.

Please resolve this on a priority basis.

My refund is not being received by me even after raising the issue with the company several times

I have raised my issue so many times about my refund not being processed from their side but still there is no action.

I have paid 9996 rs to h and m order number [protected].The payment was failed. But it was debited from my account.When will I get it back?

On 15th December 2020 I was trying to place an order via H&M app using upi option when the transaction of Rs.2999 failed but money was debited from my account but the order wasn't placed. I followed up with H&M customer care and they assured over email that the same would-be credited back to my account in 30days.
That hasn't happened and I am yet to get my money.

I ordered an item from h&m india online on the 12th of june, and it has not even been dispatched yet, even after paying for it in advance.
Customer support is not responding to emails or calls.

I ordered 4 products in which there was one tshirt of 599 rupees which had to be delivered by h&m to me. I received 3 products as ordered and in place of 1 tshirt they gave me a woman’s boot. So I talked to them for a lot of times and it has been 2 months and they have not returned my money back. Its a clear stealing and loot of money because we cannot reach to the stealer. So I have to complain here. Even when I told that I received the wrong product they asked me to return the boot and they will return the refund. I returned the boot and after returning the boot it has been 2 months and they have not refunded me my money. Please help.