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I ordered for XOLO ERA HD phone on Nov 16th, with a promised delivery within 7 days. I did not receive it till today (nov 27). I sent email to support on nov 25th, i did not get any reply. I sent an email today (nov 27) again, no reply. I called up their call center on nov 24th, call center executive informed me that he cannot tell me the order status as the website is not showing any status about my order., he told me that someone will...

I have ordered a XOLO ERA HD on this website and they have shipped a damaged product. As per their website https://gadgets360.com/shop/page/terms point no. 11, i have requested a return or replacement of the phone. The requested was raised within 24 hours of the delivery of the order along with the snapshots of the product. After few call they have sent an email suggesting me to go to nearest service center with the Invoice copy, and on...