Ib Monotaro Private Limited Complaints & Reviews

I had received the HikVision 5MP Complete Set, and the item was delivered on 3rd March 2025, the technician came to set up the cameras on 7th March 2025 and found out that the hard disk provided with this camera set is not working and showing that the free space available in the HDD is 0GB. On noticing this, Industry buying was contacted and they had raised a ticket and they refused to give a replacement saying that its a BRANDED item and they do not provide replacement and that I have to go the service center to get it repaired. Whereas i insisted that I bought the item from INDUSTRY BUYING and they are responsible for the replacement and its not the customer who should run around for the repair of the product.
Later Industry buying team said to get a written confirmation from the BRAND that they will not repair the item and I spoke to HIKVISION and also sent them mails and HIKVISION confirmed that the camera does not belong to their brand and that INDUSTRY BUYING are responsible for the repair / replacement of the item.
Since then I have been trying to get in touch with INDUSTRY BUYING TEAM but they are not replying to my mail nor are they answering my phone calls.

I have purch jindal 1 hp submersible pump, but this pump is not started, now i will continue call to industrial buying and he told to contact IB monotaro Pvt Ltd for return. Now at a time there is no any solution, please help me...

I ordered Mx Volt 3ph 5hp motor on[protected] that motor i used yesterday only during that time motor exposed the current on that body, that current attacked me please solve my motor issue asap

Last Friday[protected] approximate 11.30AM, I received a phone call from this no- [protected].Unknown this person given his identity as SBI Branch Manager - Subhankar Banerjee, where I have SBI savings bank account (Ac No -[protected], IFSC Code -03914). He told me that ATM card updatation process is going on.So provide your account details, but I denied to do that. Then he told, that you can also update by yourself. Otherwise in future your...

I had purchased a laptop chair from industrial buying, but after going through the reviews i decided to cancel the order ( by then the order was not shipped also ). The team informed they are cancelling it. yet the order was shipped, i did not accept the delivery, but there is no response on the same from industrial buying, they did not intimate about cancellation, no intimation on refund. no response to email too.
would not advice anyone to buy from the website, very poor service. i don't know what to do
Order no - Order No : [protected]

Hello Team - I have ordered a chair Divano Leatherite
Upholstery Chair TI72 from IB Monotaro GSTIN: 07AAFCI7226L1ZA
for Rs 6228
Order No.: [protected]
Receipt No.: AR10842206
PO No.:
Order Dated:[protected]

The product got damaged now and when I am checking for return / replacement they are telling the return period is passed and they are not able to help me in resolve the issue.

I request for some support