Imagine Marketing Private Limited Complaints & Reviews

Sir,
I have ordered boat rockerzz 235 V2 oceanic blue wireless earphone on 28/11/2020

On 10/12/2020 I got message taht product has been delivered.

But I haven't received the product even on 13/12/2020

It's serious case of fraudulent by trusted brand like Boat.

Esse look in to the matter and solve my problem and deliver my product as soon as possible.

I'm regretting now, , I should have bought from Amazon or flipkart instead of Boat website.

Order Id- 99550

I have ordered boat 235v2 on 30nov2020 from boat app.Amount is deducted from my account and no information is given to me of order .And in order section it is shown that my order is not placed.This is highly irresponsible .Till date there is no information given to me of order details except order id -103826.And no calls are answered from the fake compant..
Pleasee help.

I have purchased a Redgear mouse from Amazon and due to a fault I have submitted to Redgear team on July 14 from my house and informed on 28th July that I will be getting a replacement. But till now I have not received the product or able to track it. After continuous calling their useless customer care still I haven't received the product and it's been 5 months since the product has been picked up. I contacted their delivery partner "delivery" behalf of them and they informed me that the replacement product was never picked up from Redgearoffice due to unserviceable area.
Ticket created for this is 6166

I have purchased boat Rockerz 255 pro earphones but the product has been charging issue so that I replacement the product but till 20 days we did not get any information regarding replacement of the product
Please rise my issue
My order I'd is 84991 please get the product back

Hello
I have purchased Boat Rockerz 255 pro bluetooth earphones but it has a charging issue so that I have replacement the order .The order has picked on 24/11/2020 but still we don't get any confirmation regarding replacement of the product this is soo far about boat products .when I am calling to bait customer care he didn't receiving my call . Still 15 days we are waiting the product .please call me immediately about the confirmation of the product

I have bought Airdopes 281 Wireless Earbuds with Bluetooth V.5.0 on 22nd July 20 and received the same on 23rd July 20 with in a day for 2299/-. I have not opened the pack since i was out of city for few days. after few days I opened the pack and realize that one of the airdope is not working by the time the Amazon return window has been closed. my bad.

The one and only service center for boat in Hyderabad is almost 40 km away so i choose the return pick up from home by Boat service partner. i have raised the ticket number 1660070.

The airdopes were picked up by the team on 19th of October 2020 and there is no update as of now on 24th November 2020. I have tracked the details over web and the item is with Xpressbees, the logistics partner, and tried contacting them and they never pick up the phone and their auto bot says the shipment number provided by Boat is wrong. i have tried contacting[protected] many times and no one picks up the call. After a month i am able to find a lady in customer care and is so rude, didn't even answer my question and disconnected the call. Senseless customer care agent.

Boat do not have any concern on this as of now after almost a month and half and they set up senseless customer care agents to speak to the customer. I recon everyone who reads this complaint, do not buy any Boat products..they have very limited service centers and their customer care is pathetic.

I ordered a smart watch on 10 November. Then I got a mail describing that the ordered product is out of stock, then I cancelled the order on 12 November. It's been 12 days no information regarding the refund. I have already paid 2, 499 rs, but no information from their company. I called the customer care some 100 times but no use, it's always like, all our executives are busy right now.

I want to complaint about the return request I have raised with them, they taken my product back but no update for money back I would like you to take action against them as theyeast bother about customer post the product is being sold.they customer care service is so irrisponsible that they simply hangup the call when they can't figure out the resolution.they talk about promoting MAKE IN INDIA but do you really have resource s to beat them by the kind of quality they provide.
Kindly help and also help them how to work upon their post sales services

AWB no.[protected]
this is my AWB NO., my product had been sent to my old address, due to old address my product had been return back to boat service center on 24th oct, my product kept in boat sevice center from last 7 days, you are not taking any action to re- deliver my product in my new address, so pls send my product today and give my tracking id and email confirmation.i have written these thing too many time
but you are not taking any action, and baot already take 45 days for this process and still i am not getting my product, boat care said contact Imagine Mraketing, so i am telling about this, and consider my case and take quick action

my new delivery address

RAILWAY QUATER RE -8B
GUMMUDIPUNDI RAILWAY STATION
LANDMARK - GUMMIDIPUNDI RAILWAY STATION TICKET COUNTER
PIN CODE- 601201
DIST- TRIVALLUR
STATE - TAMILNADU
MOB- [protected]

I wanted to replace my house of marley smile jamaica earphones. I'm not able to reach your customer care number.i want go to know whether you have my earphones in stock so that i can send mine for replacement

House of Marley Smile Jamaica EM-JE041-DN in-Ear Headphones with Mic...(blue)

Last time i replaced . I was delivered with different colour

I have returned my boat rockerz 255f active black for repair in the month of June 2020 and also raised ticket #1351176 on their portal but there is no update about when will I receive my product back as my 1 year waranty is about to get over soon. I m tried of following up with them with no reply from their side.

Please provide the update of my product

I logged complaint to boat team as i was facing problem with my airdopes and complain was registered, number is 1497134. My shipment carrying boat airdopes 402 was picked up from my address on 08 September 2020. It was received at boat service station on 21 September 2020. On 30 September 2020 my replaced product was dispatched. I am continuously asking for my boat airdopes 402 for so many days now. I tried calling boat customer care but...

I had registered a complaint on 11th July about the defect of my product on boat website. The item was successfully picked up on 13 july and it also reached boat mumbai service center on 21nd August. Since then i haven't received any updates about my product. They aren't replying to the mails i send as well. Kindly register a complaint against them.

On 4th Sep collected Defective boAt 235v2 bluetooth headset from my location, and it's been 1 month till no I haven't received replaced product and nor they are responding to the service center call & email, worst service I have ever seen, pathetic...

Since too many of calls and emails I'm depressed with customer care service they don't reply any email and can't receive any calls always their lines are bizzy.. now they don't return my boat rockerz 255f Bluetooth Earphone I'm strongly recommend don't use your service...

Sir, I returned my boAt Rockerz 255 pro- blue on 23rd September, 2020. I did not receive any refund on my returned order. I tried contacting customer care but they didn't respond to that. I even mailed them but they didn't respond to that, too. And I didn't receive any mail or message regarding the return. Kindly look in the matter and help me for the same. My order Id is #52847....

I had registered a complaint on 16th september about the defect of my product on boat website. The item was successfully picked up and it also reached boat mumbai service center on 22nd september. Since then i haven't received any updates about my product. They aren't replying to the mails i send as well. Kindly register a complaint against them....

Sir I claimed warranty on this product my Ticket id is 937908 boat company mail me that they are generating pickup for my product by bluekart bluekart delivery boy has camed to my address asking for pickup product I give him that. I asked him for recipt he gave me nothing and go. Since 8 months I am complaining for my product there is not a single statement by boat. they directly closed the ticket

I want my boat rockerz 255 v headphone and they took my headphone on 22nd june and after that i didn't received any updates from your. I never expect this kind of services are provided by you. Seriously i'm telling you if you don't give me my product back i'll go to police station to launch a f. I. R. I'm giving you my every details just sort out my issue within 24hours. Yes i'm giving you warning. I need my product back.

Hi,

I didnt expect this kind of service from boat.
On 19 august i have send the product bot rokerzz 255 wireless headphones through courier and on 10 september 2020 the status is showing as replacement product delivery to sender is mumbai_sakinaka_r (Maharashtra) is not delivered to me

I called to the customer service number provided on the imagine marketing private limited [protected] and all the time it will be busy.

When can i get my product, no updated in the ticket tracking.

I am completely disappointed from this boat service.

When i will get my product or i want refund of money

Thanks

I have ordered boat airdopes order no 42205. I have made return request tha very same day returned was picked up even i have not tempered the courier packazing.. I have returned the product as it is i received. Its been more than 15 days i have not received my refund. I have sent several mail to your customer support team, they dont reply generally within 24 hrs and whenever they revert i dont get satisfy answers. I have made many attempts on instagram but same response every time they say i am higjligjting your isaue to concerned team they will connect you very soon.. But again hopeless reverts.. I tried call to cuatomer support all in vain.. This is my final complaint to your company.. Provide me refund.. Otherwise i will file a case, i m already in talk with my lawyer.. Giving you and your team 24 hours from now.. Make refund against my order.. Return shipment is already delivered at your warehouse a week ago.. Plz refund my full amount..

I claimed warranty on my boat wireless earphones on 17th jun. After a couple of weeks they have arranged for pickup through xpressbees courier service.
The pickup location was my office address. Since complete lockdown was implemented that time in chennai, my office was closed and i asked for change of pickup address to my house address. The request got accepted but since then no one has contacted me to pickup the product.
I have raised multiple queries to imagine marketing solutions complaint portal, but no response from them also. Its been more than 3 months now.

I claimed my warranty for my boAt headphones on 21st August and it was picked by courier agent on 25th August. And today it's been 23-24 days and I have not received my product. I tracked my product and it is showing "item has been dispatched". It is showing this since 6-7 days. Kindly deliver my product as soon as possible. This is a humble request!!! AWB no.[protected];

I claimed a warranty on the boat servicing website. They took my product on 24 august and they dispatched the replacement on 7 September. You can see the whole timeline through the attached pic with the name " timeline ". My replaced order was supposed to reach me on 11 - sept-2020. But the status is showing that it has been delivered.

Here is a status screenshot attached to this email.

I am very disappointed as their customer service team never transfers the call to their executive team. Is this the way a company should treat their regular customers?

My ticket number: 1447878.
Website to track: https://support.boat-lifestyle.com/

I think more than 24 hours time completed when your personal response is happen you are making me fool.. Please stop doing this if you can't return my earphone you shouldn't picked up... You take my money and didn't give my earphone back wow
Again I m sending you last message
Hey boAthead, your package is In Transit via Delhivery having AWB number[protected] and it is currently at location Raipur_Sarona_H (Chhattisgarh) on its way to service hub.
Check ticket status via HTTPs://support.boat-lifestyle.com/?ticket_no=1385948
Our CUSTOMER service number is +91-###

-Team boAt

They don't deliver to your address and instead of contacting you, they either mark 'delivered' or 'Your order could not be delivered'. They don't even call at the number given. This time, tell minutes after I saw the items out for delivery, it was marked that it couldn't be delivered. Three was no call. I've had problems with these incompetent people thrice now and I strongly recommended not using their services.. it's all about your courier partner delhivery Courier Service please kindly change it..

Such a third class customer service you are providing. You never respond on mails. Your customer care number is also not connecting.

I got defective boat earphone, therefore i made complaint about this in april 2020 as my product is under warranty. Reverse pickup done on 14 may 20 for this product, but still the time they haven't provided me the replacement product. I am waiting for replacement delivery. Since last 4 months.

Bad bad very bad service provider.

Hello,


My product unit which is replaced by boat service center by door to door replacment services which run by boat lifestyle but unfortunately his courier partner is undelivered again to image marketing at 2 sept 2020 on his service center by marked falsely incomplete address and thereafter i m continuously trying to connect with image marketing pvt with the help of emails and customer support number regarding this issue but they are not responding and i request many time to deivered my replace prouct which is (Boat rockerz 255 neo lime) send it to me again my address.

Kindly resolve my issue as par as possible

Best regards
Sujeet singh
[protected]
Token no-1332868.

Its been a one month my earphone doesn't deliver... Its a exchange product under warranty. Imagine marketing private limited shipped my product through delhivery qurier but qurier could not deliver my product n return to the seller imagine marketing private limited.. Its been one month' my product is in your hand.. When i call to discuss the matter with the sellerthere is no response.. I am very panic now

Hello I had given my product 30th June they had given me 3 times product which is faulty there service slow by then my warranty is over now they, til then they had not given me GOOD PRODUCT

I want this company to teach a lesson

my ticket I'd is1415623