Imagine Marketing Private Limited Complaints & Reviews

I have returned this product for replacement to the service centre but i haven't got any response. I don't even know where is my product and when will get my product back. I want it to be delivered as soon as possible

Delhivery
Tracking id[protected]
Order id - [protected]-1221075

I am continously asking for my product boat rockerz 255 that when i will receive my replacement product boat rockerz 255. Ticket was logged on 12.06.2020, ticket no was 1175782 also picked this product through xpress bee against awb[protected]. Product was received on service center on date 21jun 2020, but from 24.06.2020 status is showing replacement product was issued. Could you update the status with courier details so that on my level i can track for same.
Because i am totally hopeless with you customer oriented service, kindly update status of my ticket 1175782 asap otherwise i have to escalate this matter with higher authorities.
Still i am waiting for my replacement product after 16 days. It is too horrible service.

Reference to ticket no 1117221, i have not received any response till now. It is almost 30 days now. Please send my replacement as soon as possible.

Hello,

I have raised a complaint about boat rockerz 255 raging red earphones that I bought from amazon and it stopped working, Therefore I created complaint about it and pick up person came from xpressbees and collected my earphones, Tracking is showing that product has reached to them, but after that, there is no update from them and no one is answering on call or email. Every time I call then it says busy but when I get connected via call then no one from call centre picks up the phone.

My ticket no is 1073725

Please help me get a replacement or a refund.

I had purchased new headphone (Boat 225f bluetooth headset with mic.) on 02/october/2019 from flipkart. The right side of the earphone is stop working. There is no sound on the right side.
I raised a complaint (Complaint ticket number [#1078999] on 28th april, 2020) with the boat brand selling in india with name
(Imagine marketing private limited) located at :
131, guru gobind singh industrial estate, next to jay coach, off w. E. Highway,
Goregaon (E), mumbai - 400 063. India
The product is picked on 04/may/2020 with courier service waybill number :[protected] of xpressbees. I had mailed the courier service and they replied that the product is delievered to respected client.
And have been sending emails since then, but they are not responding nor picking customer care call and are not taking any action either.

I am attaching copies please find the attachment.
Please help me get a replacement or a refund.

I was bay a boat headphones
In before four months
And tody it's not working
A one pod not working
Than i call the customer service
Senter but it not respond
His give 1 years warranty i want to repare this

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Imagine marketing private limited — product not delivered

1 review
Dhr 185/b bidhan road, siliguri., siliguri, west bengal, india
Sayani bhowmik on dec 5, 2019
Submit a complaint
I had applied for reverse pick up for my boat earphones which has already been picked by xpressbees courier service from my residence. But the replacement unit had failed to deliver the replaced order at my house. Henceforth, i had filed a complaint to xpressbees courier service once again regarding the above mentioned problem, but now they have informed me that reattempt for the reverse pick up for my boat earphone is no longer possible because my physical product has already been picked up previously.
Therefore it is my humble request to make some arrangement for the delivery of my product as soon as possible.

I have a problem in my blue tooth headset (One side ear is not working) which is purchased last june. I have already raised ticket in the url (https://imaginemarketing.freshdesk.com/support) but no response from that (Ticket number : #954295) and i have contacted customer care also but no luck... Call is not forwarding to service desk.

Kindly help to resolve this asap since this is my favorite brand but service wise i am really disappointed.

Attaching the invoice copy in this ticket

I bought this earphone some times ago, after some period no sound was coming from one ear piece and now it's completely use less as no sound is coming from both. It came with one year warranty so please do the needful. I need full replacement of this item. I have bought this product because i had read some positive reviews about it but now i am so dissatisfied with it. I am kinda disappointed as it got completely useless in just few months. Now i am wondering how can someone give positive reviews?.

I recntly send my speaker boat stone 1400 for the button issue problem and then i send through under warranty of product and the delhivery courier service has come and take my speaker to provide me waranty claim but there is more 10 days and the customer care of boat has not connecting and said product is dispatched but there is no information about the product

I had applied for reverse pick up for my boat earphones which has already been picked by xpressbees courier service from my residence. But the replacement unit had failed to deliver the replaced order at my house. Henceforth, i had filed a complaint to xpressbees courier service once again regarding the above mentioned problem, but now they have informed me that reattempt for the reverse pick up for my boat earphone is no longer possible because my physical product has already been picked up previously.
Therefore it is my humble request to make some arrangement for the delivery of my product as soon as possible.
The tracking number[protected]
And boat ticket number is 590018

I've filed a complaint for my boat rockerz 255 headphones as they are under warranty and it was picked up on 17th oct-2019 and successfully received at the service center on 21st october after that i haven't received any update neither they are replying to my mails nor to calls.
My ticket id is 677722
This is a very long time period for replacement please replace my product as soon as possible...

I've filed a complaint for my boat rockerz 400 headphones as they are under warranty and it was picked up on 27th september-2019 and successfully received at the service center on 10th october after that i haven't received any update neither they are replying to my mails nor to calls.
My ticket id is 595834
This is a very long time period for replacement please replace my product as soon as possible.

Hi i have submitted the complaint on one of the companies product which i had bought via flipkart.
Product name boat rockerz 255 headphones.
There was battery issue with the product hence i complained on the official email id on 20/08/2019 at [protected]@imaginemarketing. Freshdesk.com. They approved my request on 16/09/2019. Product was picked up on 17/09/2019 and product received at their place after which the replacement product was issued on 25/09/2019 however there is no status of the ticket raised and no replacement product has been issued. Companies is not replying to calls and email. My ticket number raised with the company is 463001.

I bought boat earphones from Amazon. Within 20 days they started malfunctioning so I applied for replacement through their website www.support.boat-lifestyle.com. they sent a guy to pickup my product and it was sent to Mumbai. When I check the status of my complaint, it shows that replacement product was issued on 2nd october. But it has been 12 days and I don't have any information regarding the replacement earphones and their delivery. Service centre neither picks up the calls nor they reply to the mails. My 1500 rupees are getting wasted because of these frauds.

A boat 255 earphone were sent for replacement.
I recieved the message that the product was delivered after replacement but it was not delieverd to me
The following details are provided for verification
Requested to kindly check the status of the same
Ticket no is 500803
Tracking no is[protected]
The delivery boy no provided to me is invalid and hence not able to track the same down

Sir i bought boat rugby bluetooth speaker (Blue) on 27 february 2019 under one year warranty. After 4 months it stopped working due to power button issue. So i registered a complaint to replace it. Product has been picked up on 22 july and it was reached at service centre on 26 july. But i didn't get any response regarding replacement of my product. It has been 25 days already whereas maximum limit is 15 days. So please help me.

I had order boat stone grenade xl from amazon and after using it for a month, the speaker went dead, had raised a request for getting it repaired or get a replacement.
I had raised a complaint from boat lifestyle site, and had received a ticket and mail from "imagine marketing private limited" for confirmation of the complaint.

Then bluedart team was assigned and took the product to the care center on 24th july.
I had called the customer care number - [protected] to get updates on 2nd of august and i was told that i would be receiving the product on monday (5th august 2019) but i didn't receive it.
I have tried 1000 times to get in contact wiht the customer care but i was unable to get.
Finally i got in contact and i asked about the updates but the girl said that it would dispatched on friday. I again asked her that why didnt i receive any updates on the product. And why is the product with your team for last 10 days and has seen no updates.
Then the girl kept the phone. I had called her again and told her my name, just after it she kept the phone. I am currently unable to contact them in any way.

This is really pathetic service by boat. If these guys cant keep upto there words then why are they even giving warrenty service.

I want my product back.
My ticket number is: 383788
Name:bivek pandey
Email:vivekpandey. [protected]@gmail.com
My phone number is [protected]

I purchased boat bass headphone 900 from Amazon.After sometime one/both side stopped working since it was in warranty period i claimed warranty. Product was picked up via delhivery guy. I have receipt of the product also. But after returning the product i am not receiving any updates. My unique code which was given from boat is:[protected]

order id is :
[protected]-313819

plus i am not able to reach any customer care. Number which is shared in mail with me is also not correct. Please help me with this.

I have ordered my bluetooth earphones on 12 septmbr 2018 for rs. 3000 and i was facing problem with connectivity and battery issue and i had placed replacement request on 8 th april and recvd a new product aftr a month and still i am facing the same issue infact the new ones are worst they get disconnct itself battery backup is also not good, connectivity problem.

I purchased a boat headset from jabong. After one week by delivery the product is not working properly. When i contacted the online seller they are not giving any fruitful response. I don't know what to do with it. I resides in kerala so i can't reach to the boat service center in mumbai. From this incident i understood that the products that are sold by imagine marketing pvt ltd is of low quality. They don't even last for atleast a week. Also very sad to say that their customer service is very poor.

I had registered a complaint regarding the ear phones not working with the support team, on 13th nov. The complaint was registered and my earphones were picked up. On 24th nov i was told that the device has been examined and found out to be faulty. As per the website new device was issued on 27th nov. Since then its been 15 days i have not received any communication from the company, the company website is down and when i called the customer care they are saying that the device will be shipped soon for the last 10 days.
This has caused a lot of trouble to me..
Request you to look into the matter.

Boat bass head silver 225 a earphone is nit working kindly registered my complaint and replace it as fast you can one side earphone is not working and please replace it fast its an urgent as the product is in warranty period so kindly registered my complaint as soon as possible this is second time when i was complaining it for earphone kindly listen my problem and resolve it fast

Order #[protected] purchased boat headset with mic for rs. 599 from amazon online on september 10th. Next month itself it is not working. I dont know where to exchange, i have asked so many friends for this. Finally got your site address. Kindly let me know whether you will change replace this or any place to get repaired. Pls help. My no is [protected]

I brought this from flipkart on[protected].
Last 6 months it is properly working but rightnow one woofer is damaged.
So i contact to boat. There is no customer service or any email service.
So please provide me solution. What can i do. Where should go to replace.
Then i call flipkart they can only provide link to boat site which is already i m known of that.
So for ragistering a complaints on boat sites it requires boat ragistration code. So they dont give the ragistration code.
Here i leave the invoice of my product
It is in warrnty

The same case is with me, I raised a complaint on 27 February 2018. My Ticket Number is 9149. I have contacted the courier service Delhivery, but they told me to contact the company Imagine Marketing Private limited located at :
131, Guru Gobind Singh industrial estate, next to jay coach, off w. E. Highway,
Goregaon (E), Mumbai - 400 063. India

Phone: +[protected] / 42102409 / 42102403
Email: [protected]@imaginemarketingindia.com

Since I live in Delhi, I cannot visit the Imagine marketing Private limited located in Mumbai myself to resolve my issue. I have tried contacting the Customers care numbers mentioned on the website and emails, but none of those numbers work. And the emails I sent regarding this issue are all unanswered. Basically, there is no one present to answer or attend the customers and solve their issues. I dunno how and when my problem will be resolved.

I purchased a boat 225 bass heads from paytm before few months.
After few months the one side of the earpiece was not working and i raised a complaint on their website including the invoice (Complaint ticket number 1238). The product has 1yr of warranty so they arranged a pickup and i sent the product to them. But so far i didn't the replaced product. Hence, i contacted the courier service, they told me to contact the company.

I tried to contact them via the number that is reflecting on their website, but the number not exists. So tried the care email id. So far i didn't get any replays from them.

I had purchased a new headphones (Boat bassheads 225 in-ear super extra bass headphones with one button mic (Red) | b01mcusd3l) of boat brand from amazon (Amazon.in) with warranty of 1year. After a month o[censored]sage during which the period to return in amazon is completed, the mic stopped working.
I raised a complaint (Complaint ticket number [#41317] on 9th october) with the boat brand selling in india with name
(Imagine marketing private limited) located at :
131, guru gobind singh industrial estate, next to jay coach, off w. E. Highway,
Goregaon (E), mumbai - 400 063. India

Phone: +[protected] / 42102409 / 42102403
Email: [protected]@imaginemarketingindia.com

And have been sending emails since then, but they are not responding and are not taking any action either.

Please help me get a replacement or a refund.