Indian Airlines Complaints & Reviews

I'm from Mumbai City but they show BOM as city code which creates problems. All the other countries have their own codes then why are we still living in the past. MUM code for Mumbai city would be better. Please understand the seriousness of this problem.

Dear sir,
I am upender my mobile number is ([protected]) living near the locality of gowthamnagar near to ferozguda pincode (500011) sir we have huge threat of life by this huge tree that is situated in indian airlines compound wall but it acquire above my house and its tree branches falling regularly due to that my sheets was broken very oftenly no one is responding or helping me when i want to lodge a complain in ghmc mosapet they told it does not belong to them you better talk to them when i wanted to talk about the issue indian airlines officials saying that you get permission from ghmc i dont know how to react being a common man what could i have to do i dont understand plz help thanks in advance.

Hi,
Was travelling to india via london heathrow on 6th nov 17 flight a i 130 at 13;30 my e - ticket num[protected] to goa final destination. With a baggage allowance of 46 kg. 23 each had purcased a 32 inches tv, put it in a diff box, positioned the t v in a slanting position added clothes on either side of the tv box made sure the box did not exceed 62 inches as given by the airlines, confirmed with the airline staff when they called me to do online check out they said ok with the details i gave them, when i went to check my baggage in on my flight day they reused to take the box with the tv in saying the box was too large at which i told them had made sure the height was 28 inches and overall 62 inches. They kept repeating it is just too large and more than 32 inch in height, at that point i requested them to measure my baggage height but they refused saying with the look we can tell its too big, for which i think is not fair a measuring tape would have given them the proper specs.
Was forced to pay 140 pounds wich i think is ridiculous from the airline part,
Please help me to get my refund.
John donvil desouza
Mo.[protected]

I am a citizen of india and bought many plane tickets for traveling, and never indian airlines and their agents ask me about the citizen's concession since 1987 also.

It is believed that a citizen with f. No. 6 (32) in code is a concession facility by his/her name only on computer due to furor status by birth only, hence extra code is not needed to enter to get concession module by its rule of the furor of india.

So a constitution of india only in trouble and the nation is paying its toll.

Hence, a sue also by samarjit barman (Dg wr[protected]).

Thanks.

Barman, samarjit

(Cmpt, p1/c, t/ip, t/bi, t/bi, t/bi, t/bi, t/bi)
G/so..Ind (Gen) - united nations.

I booked air ticket from Jammu to Srinagar todayon 09 April 2015. An amount of Rs5407/- got debited from my account without issuing the ticket. At the end it showed 'Error' not able to process but the cost of ticket was debited. Please help me refunding the money.

Sir, my parents were denied entry being in the que for flight boarding pass, they were on time and were waiting in the que, as the computer of the airindia respondent wasnt working. after when the computer started, the lady said you are late.
moreover there wasnt any last call made for the staff of airindia,
this could be check from the footage of airport.
they also tried to talk it out with the airindia manager, but he didnt do anything.
then they tried taking to airport manager, but he also said nothing.
after that i also called airindia helpline, but they also didnt do anything.
and it was important to travel, as my father is a renal transplant patient and had a important meeting with a specialist doctor.

my parents name, names are Mr. Arun Taneja (ticket no[protected]
and Mrs. Savita Taneja (ticket no[protected]
travel date was 01/03/2014
Flight no - A1803
time of flight - 6.35 am

amount paid 22650/-

i was travelling from kolkata- delhi- surat by indian airlines and was informed that from delhi my baggage will be shifted directly n i collected my boarding pass from kolkata., wen i reached surat i didnt receive my baggage and other day i got it in bad broken condition. my baggage lock was broken and things were missing no body at airport cooperated with me to file proper complaint . i want my things back those were valuable things my new watches my clothes given to me on my wedding to which i am emotionally attached. how can indian airlines services be so irreresponsible they say watever u carry its on ur risk so we must stop carrying clothes stop putting locks to our baggages? why my bag was damaged sir, i want my things back.

Sir,
I have visited Srinagar (J&K State) availing LTC by Spice Jet aeroplane. I booked ticket on 04.03.2011. date of outward jouney is 06.05.2011 from Delhi to Srinagar. My return journey on 12.5.2011 from Jammu to New Delhi. Ticket fare is Rs.11941/-. But my office is refused to pay full amount and trying to restrict the same to cheapest flight charges available on that day i.e. 04.03.2011. I request to inform how to reimburse the my total amount i spent. this is required urgently since my bill was kept pending and i am to get nearly 25000/-.

I have cancelled an E-Ticket with the following details.
Sir/Madom,
I have cancelled an E-ticket with the following details. I have not been

refunded the amount till the time of sending this e-mail. Please do

necessary formalities so as to refund the amount at the earliest

Mr. CJ/VARGHESE Mr
DETAILS OF CANCELLLED TICKET

PNR Booking Date Order No Total Fare Cancellation date

RE35TC 1Feb2011 [protected] Rs.21328 11Feb2011 11:38:00AM

Hi,
This is Charulata Shukla
my reference number is FUYEIJ
my contact Mobile Phone number is [protected]
My date of Arrival at Ahmedabad airport was :December 08, 2010 (Flight number -EK538).
One of our bags was arrived (one day late) on December 9. 2010 and was delivered to us. Due to late arrival of our accompanied bag caused the inconvenience to us and distributed our next day program. The bags had clothing, medicines, books etc. I need to get compensated for the delay caused by your carrier. The PIR for checked baggage was written at the airport, which has all these details. This baggage ticket number was[protected]. I will appreciate for your favorable consideration for compensation.
Thanks,
Charulata Shukla

Respected sir/madam,

MY DAUGHTER PRENA GOYAL PERFORMED JOURNEY ON 28.5.10 FROM JAIPUR TO DELHI FLIGHT NO. 895 CLASS U AND FROM DELHI TO BANGLORE FLIGHT NO. 904 ON 28.5.10 CLASS L (CRS PNR NO. N7F11C/1G). FURTHER SHE MADE RETURN JOURNEY FROM BANGLORE TO JAIPUR VIA BOMBAY ON 28.10.2010 VIA FLIGHT NO IC106 AND IC611 ON LTC(RJ7ZMK AND RKX7ZE).
I WANT A JOURNEY CERTIFICATE OF ABOVE JOURNEY TO SUBMIT MY LTC CLAIM IN MY OFFICE EXCEPT journey from BANGLORE TO BOMBAY FLIGHT NO IC106.
IN THIS CONNECTION I HAD APPLIED IN THE OFFICE OF AIR INDIA AT NEHRU PLACE, TONK ROAD,NEAR TONK PULIA IN JAIPUR CITY ON 9.11.2010 AND APPROACHED ON 13.11.2010 AND 15.11.2010 THE CONCERNED OFFICER WHO EXPRESSED HIS INABILITY TO ISSUE JOURNEY CERTIFICATE AS REPLY FROM DELHI OFFICE HAS NOT BEEN RECEIVED SO FAR.

G.P.Goyal
f/o Prerna Goyal

I had tried a booking on the air india website on 21oct. They deducted an amount of Rs 12440 without providing me a pnr. On calling them I was assured that the amount would be refunded to my credit card in 4 days. But that has still not happened. On calling up, they either do not respond or hang up after picking up the call ([protected] ,75,76) .
I have emailed them the details thrice but have still not recieved their response.

This morning, my mother in law Mrs Santosh Gupta and daughter Neeha Gupta reached the airport at 5 am to board a 6 15 flight to Hyderabad. Despite being a senior citizen; she was provided no help at all w r t the check in process. More improtantly, sfter waiting for 45 minutes in the line, they said that they had closed boarding for the flight.

This is ridiculous service from the country's national carrier

my name is ankit and i had done booking in IC 868 from goa to delhi on 31st october.
the extremely ridiculous behaviour of indian airlines staff at goa airport has made me to write this complain.i reached airport at 0745hrs with flight departure for that day subjected to 0915( delay of flight was informed a day prior from airindia customer care)

reaching at airport the ground staff said, check in for IC 868 will start once they are through with check in for IC 866(which was scheduled to depart from Goa to Mumbai at 0845). as the time for flight was approaching near, i contacted the check in counter and they said they ve no seats on IC 866. i told them i had a confirm reservation in that flight, they said sorry some one else is lucky and u manage some other flight. the ground staff lady there named Mrs. USHA seems to be in her own swing. her pathetic behaviour and illogical excuses made me loose my connecting flights. kindly look in to the matter and sort out the issues. my no is [protected].

My flight NO IC 7802 from Kanpur to Delhi of 01 Sep 2010 was cancelled. I travelled by
train. At Delhi airport on 02 Sep I took a Credit Slip for Rs 2110 of Citibank
from the IA counter towards refund of the amount. Credit slip NO is 720848. I was told that the
amount will be credited to my credit card within 7 days. But it is now
16 days and the amount is not credited.
Ticket NO[protected].
i have even sent a mail to IA to this email but received no reply :[protected]@bol.net.in

Dr Anupom Maria

I Palnati Jawahar babu have booked flight IC915 from hyderabad to Banglore on[protected] at 7.30Hrs. through Makemytrip.com

the flight tookoff about 2Hrs delayed and after about 0.30 Hrs in flight developed some technical problems and was returned to hyderabad. I was supposed to reach Banglore by 10.30Hrs. I approached the IndianoAirlines counter at Shamshabad Airport and requested for cancellation of the ticked and full refund of the amount, which they endorsed on the ticked and said the amount would be refunded within 45 days to the bank from where the booking was made. Today is[protected] and i did not recieve any refund to my bank

I request to look into the matter and do the needful at the earliest for which act of kindness i will be grateful.

my contact mail id is [protected]@yahoo.com

Regards
P.Jawahar Babu

On 11th April 2010, I had booked a ticket for myself on IC541 from Chennai to Bhubaneswar. The flight was scheduled to depart at 11am. I had promptly arrived at 9:00 AM at the airport and stood in the long queue for Indian Airlines check in. After 90 minutes of waiting and hectic running around to inform the IA Ground crew that my flight was scheduled to leave in another 30 mins. I was led to a booking counter, they told me that the flight was full and they said to meet their Terminal Manager. I was firstly surprised and shocked because I had my itinerary lined out for the next three days. After a lot of argument, finally the Terminal Manager, i dint even bother to ask him his name told me very rudely, that there is no point arguing and I can just go ahead and ask for a full refund. I told him that I had to meet the Vice Chancellor of my University the next day and it cannot be done. Then he said that its because I arrived late. I was shocked and he said that we can go ahead in this argument and no consensus can be reached, He was rude to the extent that I can go to the court and do anything I want. Let me also state that this alone is not my plight. There were six passengers along with me who were also shouting at the top of their voices. Then they did something very very unimaginable and here it shows how dirty our systems have become.

He booked two foreign tourists on the flight by getting them a ticket for Wednesday but putting them on a Jet airways flight for 11th April, since they were traveling executive class and the foreign tourists threatened to sue Indian Airlines . I was so confused as to how they can do such bookings. Making a future booking and traveling on a date before. I was really at a loss of words. The only thing that I did was ask them for putting me on a flight for the next day and got myself the boarding pass as well. I came back silently seeing the amount of corruption and double sided behaviour from our government authorities.

If you have access to their systems, you can very well verify my information .

My PNR number - RNAUUE
Flight - IC541
Source - MAA to BBI

CONSUMER COMPLAINTS,

I am really fed up with the services of Indian Airlines (Air India also). Right from the online booking to the attitude of the employees, even the phone in officer (call center).
There is no doubt why they run into looses. They will and sure they will close out eating all the money. With more than 125 flights they can't make profit? Small airlines company, with just 5 to 10 aircrafts are making huge and comprehensive profits!!!
My first experience (of course there is no need to specify it as bad) was while I was traveling from Mumbai to Kochi. I was denied to board, because I did not have the ticket in their old paper format (tickets in issued in the form of booklets). I had booked the ticket online and the ticket was confirmed and I had a paper e-ticket with me. I booked the ticket with my Credit Card. There was no lapse/negligence from my side. But they argued that I am supposed to carry the old style paper tickets and not a valid, confirmed PNR. Now what to say!!!
The second is when I was trying to book tickets for a flight from Kochi to Delhi. I tried for 5 hours spanning in three days on their websites (first of all they have minimum 6~7 websites) to book a ticket. Never did that proceed to the payment page. Oops, and you hope them to make profit!!! Then I called their customer care. The customer care employee was talking as if we were mere servants of the Majestic Maharajah.
Now I have decided, never ever I will travel on a Air-India, Indian-Airlines.

Kishore K. Nair
[protected]@yahoo.com

I had boarded the Indian Airlines flight on 31 Dec.,2009 at Kochi airport to Chennai via Bangalore and then onward from Chennai to Vizag.
The flights were :

From Kochi IC509 and from Chennai IC541.

My luggage was weighed and tagged at Kochi airport, but the receipt of the same was either not entered nor given to me along with the boarding pass.

They asked me to go to the security checkin and I climbed the flight which was late by an hour. I am a first time traveller and I assumed that the things were in order.

I showed my ticket at Chennai airport ground crew. I also told them about my baggage. They were in a hurry to take off and although they saw my ticket and noted the discrepancy, they did not bother to give any specific answers to the whereabouts of my luggage. When I asked them if I should collect it at Chennai airport, they said not necessary, it will reach your destination airport at Vizag. I took their word and when I reached my destination, I had to wait for more than an hour to explain my unfortunate and fumbled up situation to the manager in charge of Air India Flights at Vizag airport. He said that as he was handling all the work by himself, I will have to either wait or give the necessary details, so that he can get back to me. After the hour long wait, I gave him the details and came back home. I kept in touch with the Kochi airport staff of the Air India flights. They kept saying to me that they will come back to me later with the details. Later on I contacted the Vizag personnel. He just said sorry, no information. I will contact them tomorrow if possible. The same day, after much persuasion, Kochi airport manager confirmed that the baggage was tagged only upto Chennai and he will see to it that the baggage will be sent by the next day flight.

Next day, afternoon after calling from the staff at Vizag airport regarding the whereabouts of my baggage, I went to collect it. The baggage was given to me but they removed the tags. When I asked them to leave the tags, as I have to officially claim a compensation, they refused the same. I told them if they were willing to drop my baggage at my home I wouldn't be asking for any compensation. They refused any compensation, saying that as it was not tagged while boarding the Chennai flight, I cannot claim any compensation. I told them the Kochi Chennai flight was delayed and that the flight from Chennai to Vizag was ready to take off. I told the ground crew there, but they just herded us through the security check and on to the flight.

At Kochi airport itself the ground staff were very unprofessional in discharging their duties by not attaching the tagged receipt upto Vizag on my boarding pass. Later on at Chennai, the ground staff were very unprofessional in handling my doubts. On arrival at Vizag airport, there was only one person on duty who was handling multiple jobs who could answer my queries and he had no time. He made me wait for an hour or so. The phone calls that I made to the different personnels were many. I had no time to take rest as nobody was coming out with any specific answers and to top it all, I had to go 15 kms to the airport on the second day without attending to my official duties.

I request you to kindly look into my grievance.

Dear Sir / Madam,

1. I travelled from Mumbai to Jamnagar onboard IC 147 on 10 Dec 09 with a single piece of luggage weighing 27 kgs.My ticket no is 058-[protected].On arriving at Jamnagar , the luggage was found damaged.The damages included

* totally scratched and dented body of the VIP suitcase ( a brand new piece) - costing Rs 5000/-
* Battery Charger (Uniross) - costing Rs 1750/-
* HPNX 7300 battery- costing Rs 3500/-


2. I was shocked to see the absolute carelessness with which the baggage had been treated and reported the matter to the Airport Manager Ms Kalpana.However the frivolous attitude of your staff compelled me to photograph the damaged goods and had them endorsed in the Damaged Baggage Report. A 'Funny' compensation of Rs 1000/- was offered by your staff at the Jamnagar airport.The total cost of damage is about ten thousand rupees and i fail to understand the kind of bargain your staff is trying to buy.

3. More than the monetary losses, i am more perturbed about the lack of seriousness from the indian airlines staff .I Demand that the case be looked into seriously by a competent officer and at priority and the findings be apprised to me .I am currently based at 204C Dennid Road , Mhow-453441

Dear Sir,

It is regretted to say that besides of my several reminders and no. of request, there is neither any reply nor any refund of cancellation ticket till date.

I have book the Air India (IC) Online Booking ticket through the www.indian-airlines.org website dated on 6 OCT2009 from Hyderabad to delhi for which the date of travelling is 20DEC2009 and do the cancellation for the same on 01DEC2009. The ticket...

Dear Sir ,
Myself , Harvail Singh & my wife took off from Delhi to chennai by Flt. No. IC 540 on 18th Oct 09 , seat nos. 17E & 17F , which took off at 20.00 Hrs & landed at chennai at 22.40Hrs. we had to take next connecting flight IC 549 on 19th Oct, 09 at 5.50 Hrs to Portblair i.e a gap of nearly 7 Hrs. But to our surprise there was no arragement for such passegers to pass such a long time comfortably . All passengers were left to their fate . there was a long with chairs in a bad shape . we had a very hard time that night . Indian Airlines should take care of their passengers in such situations . Same was the condition while returning from Portblair By IC 550 on 22 Oct. 09 which landed at 10.50 Hrs & took connecting flight IC 539 which took off at 18.30 after a gape of more than 7 Hrs . An Ammount of Rs 1000/- was spent as we out in the city by taxi just to kill time . It does not give good immpession of the Airlines in comparison to other Air lines . So take a note of it & take corrective steps.

sir,
i am a central govt. servant going on ltc to sikkim by bagdogra by indian airolines flight on 26.11.09. the indian airlines has charged Rs.18386/-as ltc 80 fare for travel from chennai to bagdogra via kolkatta and return in the month on november 2009. the central government department i am working says that they will only follow the january 2009 ltc-80 fare list of indian airlines as per govt. o.m.in this case i stand to lose 3386/- per ticket or per person. how can i overcome this problem. will the government revise the ltc-80 fare.
s.t.kannan

Dear Sir/Madam,

I would like to kindly narrate the ill-treatment received from Air India officials (mainly from the station master who was holding mobile number [protected]) at BHUNTAR (Kullu) Airport during our journey, the whole issue is as below.

Our booking reference is: RC6ETQ

No of passengers: 03 (2 Adults and a 07 yrs old Child)

Date of Journey: August 12th 2009

From: Kullu Airport

To: Delhi



I had purchased the above ticket via online through Yatra.com where I got at a lower rate and also I had booked well in advance (April 11 2009), after I purchased the tickets I had called AIRINDIA office Delhi from Qatar and confirmed the booking (as the rates were lower compared to AI site so I wanted to reconfirm the status), I was told by the Air India official that once AI issues the PNR No then there is nothing to worry and the rates are immaterial after the issuance of the ticket. I had even sent mails to AI to reconfirm the flight and to block the seats which were promptly taken care.



Before the journey I had received around 08 calls from the AI office (one or two calls from the AI Station master Kullu and others from the AI call centre, Delhi) mentioning the flight timings and flight details. AI Station master was asking us whether we are interested to prepone our journey to 10th August instead of 12th August for which I clearly refused his offer as we have other plans based on this. I received finally a call from the customer care on 11th August and the AI staff mentioned to us to reach the airport not later by 07am (strictly), she clearly said to us not to be late and based on this we reached the airport at 0630am, the counter was opened at 0700am and we were the first passenger at AI check-in gate but the “GREAT” staff at your counter rejected us and asked us to stay aside, when I asked what’s the reason the staff at the check-in counter said that just stay aside and didn’t mention anything, later after five mts again I went to the counter and then the lady told me to check with the AI station master at the airport office, then I went and spoke to the station master who also told us to wait and didn’t mention for what reason we were kept aside, let me inform you that he was very rebellious with me and when I kept on asking why we were kept on hold he didn’t even bother to give the reason/answer, then at 0740am I again went to him and told him that I have confirmation from the AI office about our booking and also showed him the mails from the AI office which was stored in my mobile, then the Station master whose tel number is mentioned above said to me that we had got the tickets at a very lower rate and they (AI) had issued other tickets on higher rates to other passengers, I was shocked to hear this from a responsible AI staff, how cheap and low a AI staff can talk/behave, if AI is keen on money then don’t offer tickets at lower rate, I was initially planning to book MDLR airlines, but I was told by one of my friend that AI is more accurate that other airlines in this sector and based on that we decided to book AI flight for which we really regret now!

The station master was very rude (more over no reaction from him) he didn’t even bother to mention us the reason for keeping us aside and treated us like illicit passengers. The station master informed me at 0745am that he needs to speak to the Flight Captain and then he will decide our fate, what does he mean by that, if there is no vacant seat then he wants us to sit on the floor or in the toilet!!!

I clearly said to him that I will not prepared to change my flight at any cost as I have other pre-planned commitments. Later the station master vanished from the site and we were allowed to board the flight by another AI staff at 0750am after giving us a bunch o[censored]nnecessary tension to myself and my family, all at the airport were staring at us as we were treated like aliens….



Even if there is any issue, AI staff should have informed us the reason for the delay in allowing us to board the flight and later at least apologize for the whole scenario rather than neglecting us, several times I went behind the station master but he was least bothered to reply/listen to us.



Funniest thing is that the flight was having vacant seats which really made us laugh after takeoff (Pathankot).



We are really shocked and surprised to learn that a airlines can treat their passengers like this!!!!



I have decided to take this issue to the higher level with AI and if required I’m prepared to complain with the Ministry of Aviation so that no other passenger is treated like this by any AI staff, now we have decided that any time in our life we will never travel in AI so that we don’t face like this situation. I have been traveling internationally (whole of Middle East, US & Europe) for the last 20 years but never experienced such situation.



I hope that you will conduct a serious investigation on the above matter, after waiting for couple of days I’ll be forwarding an official complaint with the higher authorities.



Regards



Ajesh Kumar

[protected]

[protected]

Dear Sir,

It is regret to say that besides of my several reminders & no. of request there is neither any reply nor any refund of cancellation ticket till date.
One ticket no.[protected] & RIUIRC from Mumbai to Nagpur to the name of Mr Rakesh Jejani cancelled the ticket in the month of 23Jun’2009. Above said ticket was booked from Nagpur City Office Civil Line, Through the Credit card Of No*******3462amount of Rs. 3, 479/- Neither, you have refund the money nor you have given me any feedback of Now, I am fed up too, sufficient time given to you, but till date you have not given me a refund of cancellation ticket.
In Tthe city office of Nagpur Miss Gita has who have no manners with talk to client and She was not solve my problem till date..
If this time you will not take any action on against of NGP city office so i have only one option and its Consumer Court...
This is for your kind information & necessary action please.
With regards,

Tilak Khungar
([protected])

I had a Indian Airlines Flight from Lucknow which got delayed by almost 2 hours because of which I missed my connecting Indigo Flight from New Delhi.
Almost 8-9 people missed the flight inspite of assurences given by Indian Airlines Staff at Lucknow Airport before boarding the flight. Since, i had a Indigo Flight, I was forced to buy the next flight ticket which was only in the morning and that too at full rates. Moreover, I had to pay for accommodation also for the night for no fault of mine.
I expect the arlines management to understand and get my money reimbursed ASAP.

I WAS TRAVELLING BY IC 853 ON 2ND MAY, 2009 FROM DELHI TO BANGKOK . ON THE FLIGHT ONE PASSENGER WAS SERIOUS & CREW MEMBERS WERE THINKING TO TAKE FLIGHT BACK TO DELHI I TREATED THAT PATIET & MAKE HIM ALRIGHT.INDIAN AIRLINES HAS NOT SHOWN ANY GESTURE IN TERMS OF REWARD .

IN THE SAME SITUATION ONE OF MY COLLEGUE ON TREATING A PASSENGER ON BRITISH AIRWAYS WAS UPGRADED TO EXECUTIVE CLASS ON THE SAME FLIGHT & WAS AWARDED ONE WAY COMPLIMENTARY PASS FOR ANY DESTINATION IN WORLD.

I EXPECT SAME GESTURE FROM INDIAN AIRLINES

Hi,

I am a Frequent Flyer member of IC and can view the points balance through my log in on their website www.flyingreturns.co.in. The data on this display is FAULTY. When I went to redeem my points at the IC office, they said that the online data is unreliable since merger so the points shown do not exist correctly!! This is the wdebsite of the National Carrier of india and this is the state of affairs. What does one do for misrepresentation now?

I had booked tickets from Kolkata to Delhi on 12th Oct 2008 :
IC201-Dep-17.00-Arr Delhi-19.00
Unfortunately, I was accomodated in IC 402 which arrived at about 22:30 and I missed the train 2425 Ex New-Delhi to Jammu Tawi, which was sheduled to depart at 20:40. I requested at Kolkata Airport Duty Manager-about my compulsion, but all in vain. Kindly let us know how to proceed further.

On 6th of August 2008, i have a flight from Bhubaneswar to Mumbai at 2:15 P.M. (IC- 169, passenger name- Kishan Kedia) and a connecting flight from Mumbai to Sharjah at 9: 45 P.M. by Air Arabia ( G9402) .

The flight from Bhubaneswar got delayed by more than 3 hours, it took off from Bhubaneswar at 5:50 P.M.

I brought this to the notice of Indian Airlines Authority (Mr. Dasgupta) when, I was in Bhubaneswar airport. He along with other staff assured me, they have communicated about my connecting flight details to Indian airlines authority, Mumbai and they will make sure that I will catch the flight from Mumbai to Sharjah.

I reached Mumbai and reported at 9:15 P.M. at the counter of Airabrabi, the Indian airlines official (Mr. Venugopal) told that the counter is closed and he cant help me anymore. I went to the senior Mr. Rakesh Arora (entry pass officer), he opolised for this, but said, he CANT do ANYthing. He said, they dont have any information from Bhubaneswar authority and cant do anything.

I demanded since, the Indian airlines flight is delayed, I should be compensated for my onward journey to Sharjah as, I lost my flight of AirArabia, because of Indian Airlines.

The authorities did not cooperated at all, they didnot even called the Bhubaneswar indian airlines staff, despite my request. They did not listen to me, infact told me to go ahead to bring the matter in the newspaper, they also told they are not concerned for my inconvenience at all.

I have very DISSATISFIED with the Indian Airlines carriers service. I appeal everybody NOT to use such airlines in future strictly.

In the end, I losed the fare paid for the ticket from Mumbai to Sharjah by Airarabi and have paid additional fare for purchase of new ticket form Mumbai to Sharjah apart from inconveniance and harrassment caused by Indian airlines staff both at Bhubaneswar and Mumbai aiport.

I appeal strict action should be taken against the authorities on duty on 6th August present from 2:00 P.M. upto 12:oo P.M. for causing inconvenience, false promises and harrassment at both the airports and I be reimbursed for purchasing additional ticket.

regards
kishan kedia