Jio Fibernet Complaints & Reviews
Jio Connection Issue
I am writing to express my deep frustration and dissatisfaction with the recent experience I have had with your services. My name is Nirmala
Issues with Air Fiber Max Plan (300 MBPS):
• On 12th December, I made a payment of Rs.11, 650 based on misleading information from the salesperson, who assured flexibility in plan changes and cancellations.
• Installation delays occurred, with the service engineer visiting on 17th December and actual internet connectivity achieved on 19th December, providing only 13 to 20 Mbps.
• Promised speed improvement after the billing date (21st December) did not materialize, with no internet on 23rd and 24th December and extremely low speed on 25th.
• Despite multiple assurances and appointments, no service engineer showed up on the promised dates, causing additional frustration and wasted time.
• On 26th December, it was discovered that Air Fiber Max is not feasible in my location, raising concerns about the inadequate assessment before installation.
• The policy restricting refunds or plan changes for Air Fiber Max is causing undue distress, especially considering the misinformation provided during the sales process.
Sales Manager's Response and Downgrading Plan:
• The sales manager mentioned they are considering downgrading my plan or providing a refund.
• However, when pressed for details, he directed me to check the My Jio app, avoiding disclosure of specific information.
• The downgraded plan offered was only 30Mbps, which does not address my initial requirement of 300Mbps.
Customer Support Response:
• Emailed customer support with a detailed account of my experience, but responses are generic, suggesting a temporary issue in my area that will be resolved in four hours.
• Lack of consistent and accurate information raises doubts about the company's commitment to customer support.
Issue Continues:
On 16th January i sat in Jio office from 4 PM to 10 PM asking the team to work on my request. They promised that there will be no issues atleast for 6 months. I got permission from my owner to fix and the whole day they worked and fixed the issue on 17th January. 12 days i worked with the connection. 2 weeks i was out of station then again the internet stopped working. when asked they are saying that the box has some issue. after paying amount of 12th December not even for 1 month i have used the connection properly. moreover they have charged me bill from December to january when there was no connection at all and saying that the billing dats can't be changed even if there is no connection still they will be charging us itseems. Please help me to get the money back. I am undergoin so much mental pressure because of this.
Issues with Air Fiber Max Plan (300 MBPS):
• On 12th December, I made a payment of Rs.11, 650 based on misleading information from the salesperson, who assured flexibility in plan changes and cancellations.
• Installation delays occurred, with the service engineer visiting on 17th December and actual internet connectivity achieved on 19th December, providing only 13 to 20 Mbps.
• Promised speed improvement after the billing date (21st December) did not materialize, with no internet on 23rd and 24th December and extremely low speed on 25th.
• Despite multiple assurances and appointments, no service engineer showed up on the promised dates, causing additional frustration and wasted time.
• On 26th December, it was discovered that Air Fiber Max is not feasible in my location, raising concerns about the inadequate assessment before installation.
• The policy restricting refunds or plan changes for Air Fiber Max is causing undue distress, especially considering the misinformation provided during the sales process.
Sales Manager's Response and Downgrading Plan:
• The sales manager mentioned they are considering downgrading my plan or providing a refund.
• However, when pressed for details, he directed me to check the My Jio app, avoiding disclosure of specific information.
• The downgraded plan offered was only 30Mbps, which does not address my initial requirement of 300Mbps.
Customer Support Response:
• Emailed customer support with a detailed account of my experience, but responses are generic, suggesting a temporary issue in my area that will be resolved in four hours.
• Lack of consistent and accurate information raises doubts about the company's commitment to customer support.
Issue Continues:
On 16th January i sat in Jio office from 4 PM to 10 PM asking the team to work on my request. They promised that there will be no issues atleast for 6 months. I got permission from my owner to fix and the whole day they worked and fixed the issue on 17th January. 12 days i worked with the connection. 2 weeks i was out of station then again the internet stopped working. when asked they are saying that the box has some issue. after paying amount of 12th December not even for 1 month i have used the connection properly. moreover they have charged me bill from December to january when there was no connection at all and saying that the billing dats can't be changed even if there is no connection still they will be charging us itseems. Please help me to get the money back. I am undergoin so much mental pressure because of this.
Helpful
Found this helpful?
Write a comment
Post your Comment
No internet connection for the last 4 days without any resolution (JioFiber Complaint No: SR00001TWSGY)
| Address: Kanpur, Uttar Pradesh |
Hi Team,
I wanted to update you that my jio FiberNet connection is not working for the last 4 days (Since 2nd Jan 2024) This has created lots of frustration and inconvenience for me. I raised a complaint on 2nd Jan and go the assurance from Jio customer care that my issues will be resolved within 24 hours of time. But nothing happened since then. Their field executive just calls me and give a new data. Today (5th Jan I called customer service again and they are again asking me to wait till 7th of Jan. This is a kind of harassment to their customers; I work from home, and I have already paid 6 months of recharge a week ago and JIOFiber is taking undue advantage of that. Kindly help me the resolution at the earliest or please ask them to refund entire 6 months of recharge amount which I did recently.
JIO No:[protected]
(JioFiber Complaint No: SR00001TWSGY)
Please do the needful.
Thanks,
Saurab Bajpai
[protected]
I wanted to update you that my jio FiberNet connection is not working for the last 4 days (Since 2nd Jan 2024) This has created lots of frustration and inconvenience for me. I raised a complaint on 2nd Jan and go the assurance from Jio customer care that my issues will be resolved within 24 hours of time. But nothing happened since then. Their field executive just calls me and give a new data. Today (5th Jan I called customer service again and they are again asking me to wait till 7th of Jan. This is a kind of harassment to their customers; I work from home, and I have already paid 6 months of recharge a week ago and JIOFiber is taking undue advantage of that. Kindly help me the resolution at the earliest or please ask them to refund entire 6 months of recharge amount which I did recently.
JIO No:[protected]
(JioFiber Complaint No: SR00001TWSGY)
Please do the needful.
Thanks,
Saurab Bajpai
[protected]
Helpful
Found this helpful?
Write a comment
Post your Comment
Internet connection disconnection/uninstallation
Uninstallation and refund requested two months ago. no action to date though i keep getting messages that it will be done in 3 days. i keep getting calls asking why i want to disconnect and then they say they will do it that day. even so called engineers who are going to do the uninstallation call me and then do not turn up. when i call back, there is no response or they say they have been assigned to a different area. it has been one of the worst experiences for me with internet service providers. need resolution asap
Helpful
Found this helpful?
Write a comment