Kajaria Tiles Complaints & Reviews

I ordered the exterior tiles for my house which was under construction in the first week of september. Initially the staff was helpful and helped me to choose the tiles and also asked me the dimensions of my area to take out the sq. ft area. But to my great disappointment, they calculated the area wrong. There was a combination of two tiles, one was ordered more that is double the quantity needed and another half as was required. Kajaria people refused to take back the order of access tiles and I am still running after them to complete my order of another tile which was less. The name of the tile was scandavian wood. My house is now in a complete stage but I am still waiting to get the order registered as they have stopped making the same tile. Half of them are installed on my walls as they promise me to give the rest of the tiles in 20 days. I am really disappointed with this company and it's systems, as we are at the mercy of their sales staff and we fell in the trap of their fake promises. Now I don't know what to do or whom to complain to.
Hope some solid action will be taken on my this complain

Garima
[protected]

Hello There, I have bought Kajaria Neo Black Tiles from one of the Kajaria dealers in Kotla, New Delhi by the name "Deepak Tiles" and these were installed at my residence bathroom at Indirapuram, Ghaziabad, UP. After installing these tiles in my bathroom the color and texture of the tiles changes immediately after these were installed. This was immediately reported to the dealer listed above who suggested to wait and let the bathroom be washed & cleaned once all other bathroom work is completed. As instructed, we have thouroughly cleaned the wall & floor tiles with normal water but still there was no change in the appearance of the floor. The same has been reported to the dealer who has then provided the contact details of Mr. D.P Singh who is from Kajaria Tiles and work as a Sr. Manager there. The compliant was logged to him and representative from their team visited the bathroom for a survey a week after. I shoed him the original tile as tehre were some left over from the stock we purchased and the current state of the floor tiles. This guy named "Mr. Pankaj Jha" took two tiles as sample for quality testing and I also had a word with Mr. Chandan Kumar, his manager in his presence on how to take things further, After one week when the quality test were out, now Kajaria is denying the fact that there is a defect in their product and telling the cause of this is due to hardness in water. But, I simply disagree with this as the effect of hardness of water takes some time to get in effect and cannot be done on day one. I demand the replacement of tiles or equivalent amount along with the labour charges and any wear and tear of my bathroom in order if I will go for remocval of these tiles and installing the new as I have all my bath fittings now installed and my bathroom is completely function as removing and re-installing the tiles will lead to some expense on labour and even replacement of some wall tiles alongwith some sanitary fittings as well. I request an immediate action on this for resolution as Kajaria Tiles being such a big brand name should not run-away from this defect and should accept this product defect and make themselves accountable for this loss of mine. Thanks & Regards, Shammi

i got kajaria wall tiles fitted in my newly built flat ( 2 bathrooms and a kitchen) but the quality i got is even bad then local tiles. i bought 12*18 " tiles . in this i got one highlighter fitted in one of my bathrooms whoes quality was very bad , the joint of the tiles were matching but it 's thickness from was much more than the actual thickness.secondlay when we picked up soaked the motives of the kitchen tiles from water half of the piece came in hand and other remained in water, we called up the dealer , mangal trader , and he gave us the no. of kajaria company executive , when we called him he barely listened to this and said as u got the tile fixed so nothing can be done. but when we insisted he got our 2 kitchen motives replaced . but what to our other tile which does not match and the executive enev bothered to visit the site and said that it happens in few caes.
so i say if such things happen with a company like kajaria and there is no hearing or heed to such cases then from my point of view we should buy local tiles which come with pre declaration of no change / compliants / warranty etc. pl. help.