Kerala State Road Transport Corporation Complaints & Reviews

I booked a ticket to mysore from kothamanagalam (Pnr no. K785675, trip code:1531mnrbng), on 05-mar-2019
It was a munnar to banglore spr dlx bus. When this bus reached kothamanagalam, they didn't call me. Anyway crew wasn't ready to confirm that all passengers entered the bus, and the driver took the bus suddenly from the bus stand.
When i called the crew, they weren't ready to wait for me for a few minutes.
I had mentioned...

Sir,
I have booked ticket from kayamkulam to trivandrum on ksrtc bus rsk577 on 11/02/2017. The time of departure provided for me on mail as well as on sms is 5am. I reached stand accordingly but when i contact bus crew at 4.50am he informed that the bus departure time was 4.30am and then it had reached karunagapally. He ask me to reach karunagapally which was 14km away from kayamkulam. I catch bus from karunagapally bt when enquire...

Hi,
I am a regular passenger in kl15 8914 bus from venjaramood to eastfort via bypass road at morning between 8.30 am to 9.00. The driver in the bus behaves very rudely to the ladies and senior citizens in the bus daily. He literally shouts at people for no reason. Even if someone talks back he will shout more and ask them to get out of the bus. Please take necessary action against him....

Ksrtc bus driven by a person didn't provide stop at the bus stop. We shouted at him to stop but he rashly took the vehicle and passed across the way. By the way the stop name is "kochalamoodu ; mavelikara". It was the night time waiting for so long for the last bus which arrives at 8: 30... Came late at 9: 30 and have done this rashness not only to me and to every tax paying citizens....

Yesterday 20/12/2018 i boarded ksrtc bus from to eastfort from kazhakootam (Trivandrum) and brought ticket to palayam. The ticket amount of 18 rupees by giving a 50 rupee note. The conductor gave me back 32 rupee of which a 10 rupee note was shabby and torn from the middle completely and stuck with a cellotape. Clearly this note will note even be accepted in exchange mostly by the petty shopkeepers, autorickshaw drivers. On realizing this...

I am traveling by ksrtc regularly early morning between 5 am - 6.15 am from perintalmanna to palakkad just because i believe that we should use public transport whenever possible. For the past 6 months i see an indiscriminate cut down of bus schedules towards palakkad side from calicut/ malappuram via perintalmanna, when there are too many passengers towards palakkad waiting too long to get in to a bus which will get further filled with more...

I have booked a ticket in kerala state road transport corporation bus on 30th october 2018 through online. But the trip totally got cancelled from their side. I did not receive the refund for the trip cancelled
Iam not able to contact their customer support center for refund but the response i m getting from last 60 days is the worst. And they are not showing any concern.
My ticket details.
.*ksrtc m-ticket [ service...

Hello,

I am shibin baby, i reserved two tickets for traveling purpose, pnr numbers are given below:-

1. Pnr number for ticket 1: k202236

I booked ticket on 3-nov-2018 from bangalore to sulthan bathery.

My date of travel for this ticket is was 23-nov-2018.
And i cancelled the ticket on[protected].

2. Pnr number for ticket 2: k202258

I booked...

Sir, i have been using ksrtc most of the times for longer travels and was fine with that. When i travelled today from kottarakkara to ellampalloor on the way to kollam in nh 744 i found that they were charging me tickets from kottarakkara to kilikolloor instead of kottarakkara to ellampalloor. The place kilikolloor is 7.5km away from ellampalloor. Why is ksrtc charging me 7.5km extra tickets on its passengers. I was traveling in ksrtc bus...

I canceled my ticket from bangalore to kottayam on 17/10/18 (Pnr no. K6365675) was canceled on 12/10/18 due to the cancellation of bus. Till now the amount is not refunded. It's already 10days & when i will get refund. It's because of ksrtc problem and for that my 2000is hold. Please resolve this issue.
Ksrtc personal called me on october 12 morning and asked me to cancel the ticket due to bus dose not got road permit and promised...

Pnr number : k6183641
Trip code : 0630ekmtvm date of journey : 10/9/2018

I have booked 3 online tickets on 7/9/2018 for travelling from ernakulam to kottarakara on 10/9/2018. After arrival at kochi airport i understand that there is a hartal in kerala. I approached ernakulam ksrtc station master and he told that there is no bus from 6 am to 6 pm and all buses were cancelled. There is no need of cancelling the ticket...

I have booked a ticket in kerala state road transport corporation bus on 29th August 2018 through online. But I cancelled the trip 2 days before the trip date. Till now I did not receive the refund for the trip.

PNR Number - K5992984
Trip Code : 1931EKMTVM
Date of Journey : 22/08/2018
Boarding Point : ERNAKULAM BUS STAND
Dropoff Point : TRIVANDRUM CENTRAL
Class of Service : LOW FLOOR ACbr...

I had booked two bus tickets of value 586 Rs from Ernakulam to Munnar journey on 13th August 2018 from the official website of kerelartc.in.But upon confirming from bus station due to heavy rain the service got cancelled by the bus provider.And we were unable to travel in it.But now they are not refunding the fare.Since i'm unable to cancel the trip from their website because cancellation is not allowed for past trip.Upon calling their customer...

I have booked a ticket in kerala state road transport corporation bus on 26th september 2018 through online. But the trip totally got cancelled from their side without informing the passengers. I did not receive the refund for the trip cancelled and i m unable to cancel the ticket through online as it is showing under completed trip.
I contacted their customer support center for refund but the response i m getting from last 11 days...

സർ,
എന്റെ പേര് നിഖിൽ. 2018 ജൂലൈ 25 രാവിലെ 06:38 മണി 58 മിനിറ്റുകൾക്ക് തൃശൂർ സ്റ്റാന്റിൽ നിന്നും എടപ്പാൾ വഴി കോഴിക്കോട്ടേയ്ക്ക് പുറപ്പെട്ട ksrtc ഫാസ്റ്റ് പാസഞ്ചർ ബസിൽ നിന്നും...

**KSRTC mTicket** THRISSUR TO COIMBATORE Trip Code:2330TVMCBE PNRNO:K5814050 Journey Date:16/07/2018 Departing:06:50:00hrs Seat No:8 Class:SUPER FAST PickupPt:THRISSUR.

The above is my ticket details for travelling in kerala state rtc bus. It was found that the same seat no was booked by another person through offline booking at thrissur depo. It created a hazzle but settled as there was a vacant seat. It would have been hard...

Respected sir,
My daughter and her child had travelled to manangallur from pangarappilly (Thrissur dt) by vadakkanchery (Palakkad dt)- via thodupuzha_erumely bus on today morning (30/05/18 ; 6:15am).
It was heavy rain and it was difficult to enter the bus. The conductor behave brutally to my daughter while entering to the bus. When he shouted, the child afraid and fell down on the board of the bus. And i am watching this, it...

Need refund for the ticket booked on april 2, the general strike day

I have booked the ticket from kannur to bangalore on 21.03.2018 (Date of journey being 02.04.2018) and on that day all kerala trade union strike had happen, so ksrtc service was not there. But i did not get the refund for the booked ticket yet. Total fare for the ticket was 494.

Pnr number : k5065062
Trip code : 2135knrbng
Pos...

I have boarded bus from nalancrira at 12.30 pm bus rpa707 to travel to perunnai temple changanacherry. The bus reached at perunnai temple at4.10pm, i have requested the conductor to stop the bus at perunnai temple
At muthoor and a required bus stop. The conductor refused to stop the bus atating reason no stop is available at perunnai temple. I told the conductor that i am having the copy oforder regarding stop. I told th conductor...

Sir, my self isaac daily travelling from nagercoil to marthandam. The original charge is rs.24/-. But most of the conductors, when we ask for a ticket from nagercoil to marthandam, they issue ticket from nagercoil to melpuram, a point some 8 to 10 km away from marthandam and charging rs.32/-. Nowadays this is the daily problem we face.
Please instruct the conducters to issue ticket for nagercoil to marthandam and charge rs24/- only...

Today (7th december, 2017) morning i was driving my car from ernakulam to kottayam, one ksrtc bus while overtaking my vehicle hit my car. The bus coming with overspeed. It happened around 10.30 amin the junction of carithas hospital junction between ettumanoor and kottayam. Actually the driver is not supposed to overtake in a junction like that. The ksrtc bus is a superfast going to trivandrum. Bus no. Kl-15 a-1796. I stopped the car and...

Rpk 229 erattupetta-vellarada superfast bus. Only 12 seats are reserved for ladies (Including senior citizen, mother and child & differently abled). Marking of reservation near seat (23, 24, 25) is seen erased. Please check this and mark the seat for ladies considering the fact that it is 1st bus from erattupetta to trivandrum travelled by m. C. Road and about 60% of the passengers travelling to places between kottarakkara and trivandrum....

I have booked my ticket from kannur to bangalore on 28/09/17 (Date of journey was on 3/10/17) and it got cancelled during payment. But the amount 472 was deducted from my account. I did not get the refund even after 5 working days.
I kindly request your attention towards that

Transaction detail is : ecom pur 7800279 kerala [protected]

Please refund the same amount....

Dear sir,

My name is subin jose. I had booked an online ticket from cochin - mysore. The details of the booking are below:

Trip code: 1700tvbng
Pnr no: k 3695206
Date of journey: 18/08/2017
Departing: 22:00 hrs
Seat no: 19 class ac volvo

Around 5 pm on 18/08, i have received a call from ksrtc, thiruvanathapuram on my mobile but i was busy in a meeting hence could not...

Dear sir,

I have booked one ticket through KSRTC Online booking with net banking, but my money got deducted from my bank account of Rs.275.. Online transaction reference number is 2100BNGPNR and PNR NO:K3601773 Date of booking is 12/08/2012. But the amount will no be refund in my account. Almost 10 days completed my amount not yet refunded.I was logged as a gust. Please help me to get refund amount to my account.
br...

My worst travelling experience ever in KSRTC (Kerala State Road Transport Corporation) because Conductor Misbehavior and direct corruption / literally begging to the Passengers,
I use KSRTC (Coimbatore to Thiruvananthapuram) bus service for traveling from Coimbatore to Kochi needs and was quite satisfied with the service until now.
Today -Friday, February 03, 2017 I had to urgently travel to Kochi and could not book ticket...

I had travelled in a Super Fast Passenger Bus No. RSK 165 owned by Kerala State Road transport Corporation on 21/01/2017 at 09: 20 AM from Kilimanoor to Trivandrum. The present legal travel fare for Super Fast Passenger Bus from Kilimanoor to Trivandrum is Rs.38. But this bus collecting fare as Rs 44 and also it is seen that this difference has applied to all fare stages applicable in this bus. The people who were traveled in this bus all...

I have travelled with the above bus on 08.09.2016 from thrissur to kollur on this date. The bus reaches trichur after 1 am instead of 10.30pm . It reaches kannur at 6.30 am on 09.09.2016. After that driver had changed and he is saying there is bandh and it wont go beyond kasargode. After that he haulted the bus at payyanur for another 15 mts without any reason. Around 11 am it reaches Mangalore & they cancelled the rest of the services. Karnataka...

Sir,
For last 23 years i am travelling from perumbavoor market stop to muvattupuzha by paying ticket charge for perumbavoor to muvattupuzha. but today conductor of bus no:kl15 9917 (kse 410) bus from trvandrum central depot). ticket no:063608. date 16/7/16 - time 07.48:27 am aske for paying ticket fare from kalady junction. his behaviour was very rude.
A mother and her girl child also faced same issue - istead of ticket to...

Simply stopping the service at kollam station and conductor saisd all passengers get down, driver feeling from tooth ache. We/i saw the driver standing amidst the passengers comfortably. The bus is of kollam station - ksrtc no:rpm 81. The incident occurred on 10.07.2016 at around 5.45pmat kollam bus station. Later travelling continued in another bus. The date falls on sunday. My question can driver and conductor together, take decision to...