Kerala State Road Transport Corporation Complaints & Reviews

My worst travelling experience ever in KSRTC (Kerala State Road Transport Corporation) because Conductor Misbehavior and direct corruption / literally begging to the Passengers,
I use KSRTC (Coimbatore to Thiruvananthapuram) bus service for traveling from Coimbatore to Kochi needs and was quite satisfied with the service until now.
Today -Friday, February 03, 2017 I had to urgently travel to Kochi and could not book ticket in advance. I asked the conductor on the spot of Coimbatore KSRTC bus stand if one ticket were available and he said yes and told me to sit seat no. 32. The bus departure time was 4am. After the bus departed from Coimbatore KSRTC bus stand, he started issuing tickets. He told the charge is 162 Rs from Coimbatore to Kochi Edappally Junction. I don’t have exactly 162Rs so I gave the 500rs money and when we took the ticket, it was written as 162 Rs for one ticket. When I asked him the remaining money 338 Rs, he given me back only 330rs and he said 8rs will give after reaching palakkad I asked the 8rs in palakkad KSRTC bus stand, he replied that 8rs already given to you and he shouted me vulgarly and left off. It’s not the matter of 8 Rs or 1 Rs, but how can a person literally BEG for money? We strongly believe KSRTC (Kerala State Road Transport Corporation) is paying well to staff. How can they act as LYING BEGGARS to the passengers? How can the conductor behave such rudely to a passenger?

Bus Type: KSRTC Bus (Bus& Conductor photo attached here)
Bus Number: KA 15A 502
Departure Time: 4 A.M.
Starting Point: Coimbatore KSRTC bus Stand
Destination: Kochi- Edappally Junction
Ticket Number: 285081(Ticket photo attached here)
Date: Friday, February 03, 2017
Ticket Charge: Rs 162 /=
Amount taken by Conductor: Rs 170/=

Direct corruption / literally begging amount; Rs 8

Also Note for example:
Average per day he literally begging 1rs from 50Passengers =50 *2=100Rs for Rs Up and Down (For Example Trivandrum to Coimbatore and Coimbatore to Trivandrum)
if one month average begging amount would be 30*100= 3000 Rs for a conductors

As per today https://en.wikipedia.org/wiki/Kerala_State_Road_Transport_Corporation data Total 6184 No’s buses running in Kerala
if suppose average 50% of conductors literally begging 6184/2=3092 No’s
So 3092 * 3000 for one month the total begging amount would be around: Rs: 9, 276, 000.00lakh ( this i consider just 1 rs as example )

I hope Kerala State Road Transport Corporation will take necessary action against the conductor.
Thanks you
Anburaja

I had travelled in a Super Fast Passenger Bus No. RSK 165 owned by Kerala State Road transport Corporation on 21/01/2017 at 09: 20 AM from Kilimanoor to Trivandrum. The present legal travel fare for Super Fast Passenger Bus from Kilimanoor to Trivandrum is Rs.38. But this bus collecting fare as Rs 44 and also it is seen that this difference has applied to all fare stages applicable in this bus. The people who were traveled in this bus all of them have been cheated by KSRTC. Also the Traveling ticket issued by this bus indicates that it is a FP (Fast Passenger) not SFP (Super Fast Passenger), so why they collect Super Fast charge and excess charge. It is illegal, injustice, fraudulent and cheating. These are happened due to the slackness and inability of KSRTC officials and mismanagement.

In the circumstances, I hear by request you to take necessary action against the above mentioned illegal activities and directed them to refund the excess money to the customers who were traveled in this bus on that day.

Yours faithfully

Badusha S,
Darul Hamdh, Ayiroor polode,
Pangode PO
Thiruvananthapuram.

I have travelled with the above bus on 08.09.2016 from thrissur to kollur on this date. The bus reaches trichur after 1 am instead of 10.30pm . It reaches kannur at 6.30 am on 09.09.2016. After that driver had changed and he is saying there is bandh and it wont go beyond kasargode. After that he haulted the bus at payyanur for another 15 mts without any reason. Around 11 am it reaches Mangalore & they cancelled the rest of the services. Karnataka private buses were ruuning without any problems. Conductor himself said those who booked online will refund the amt automatically. Nothing was happened as on date. The people who r running the vehicle does nt have any commitment to reach the vehicle on time at the destination. Passengers have to sacrifice for their irresponsible attitude. Vehicle s absolutely good. If they do the service like this people wont prefer this vehicle. Unnecessary delay for helping the Private tour operater who s operating the same service from Trivandrum to kollur. If they do like this automatically this bus would be cancelled due to loss. Staff should be responsible for their duties. This is happening everyday. So i cancelled my return trip with this bus . That is what they expect from the passengers

Sir,
For last 23 years i am travelling from perumbavoor market stop to muvattupuzha by paying ticket charge for perumbavoor to muvattupuzha. but today conductor of bus no:kl15 9917 (kse 410) bus from trvandrum central depot). ticket no:063608. date 16/7/16 - time 07.48:27 am aske for paying ticket fare from kalady junction. his behaviour was very rude.
A mother and her girl child also faced same issue - istead of ticket to ettumanoor he issued ticket to kottayam.
Looking forwars to hearing a favourable reply

Simply stopping the service at kollam station and conductor saisd all passengers get down, driver feeling from tooth ache. We/i saw the driver standing amidst the passengers comfortably. The bus is of kollam station - ksrtc no:rpm 81. The incident occurred on 10.07.2016 at around 5.45pmat kollam bus station. Later travelling continued in another bus. The date falls on sunday. My question can driver and conductor together, take decision to stop the journey, as the date is sunday no senor officer will be available. Any clarification will be sought from the sick person including production o[censored]rgent medical certificate etc.

Abraham jacob
Mob:[protected]

Sir/madam,
On 01/07/2016, i have booked 2 bus ticket from mysore to alleppey in kerala rtc ac scania multi axle (pnr : k1770256).

Bus to breakdown somewhere inside bandipur forest. authority inside bus made the entire travelers to board a local bus which was already fully occupied, telling that the officials in nearest bus station (sultanbatheri) will provide the facility to travel further. on reaching the station, bus conductor who came with us went missing and the officials were not at all cooperative and was planning to sent us to another bus station as they were not ready to take responsibility.

After a long fight (almost 11:30 pm) they said they will provide a bus to kozhikode bus station, from there they could arrange another scania bus till trivandrum as destination of our bus was trivandrum.

Finally when we reached kozhikode the authority has provided 2 ac low floor bus, which will go till ernakulum!!...

Without any option we all boarded that bus...

Please take necessary actions against the irresponsible officers and help us to get refund ticket money.

Paid 800/- to go in local bus from mysore to alleppey...

Today I traveled in Kerala State road transport corporation, bus route no RSC 717, Kottarakkra Depot bus, vide ticket no 196696 dt 17.08.2015 at 04:46:15 AM from Palakkad KSRCT Stand to Coimbatore Gandhipuram, I had given Rs 50/- fifty to conductor for ticket fair of Rs 47/-, the balance of Rs 3/- he didn't returned, while asking he told no change, against i asked during get-down, he scolded like any thing. This complaint is registering, for refund of my balance Rs 3/-, and department has to instruct the particular conductor not to behave like animals. Thanks & regards Krishnamoorthy R VII / 181 Dyeing House, Vadakkathara, Chittur Palakkad.

I booked a bus ticket online at keralartc.in. It was a calicut to bengaluru ticket booked on 09/06/2015 scheduled for 11/06/2015. The scheduled bus was cancelled and the travellers were intimated to travel on another bus. Tickets were collected separately from them. But, the cost of the ticket booked online has not been refunded yet. The PNR for the same is: K672894

Dear sir/Madam: I am manzoor, a residance of ngo quarters kakkanad. I am writing this mail to request the authority for disciplinary action against the conductor responsible for the trip from tripunithura to kakkanad, date of journey : 1/07/2015 f, time of departure 2.15 hrs from tripunithura railway station, Class of service : ksrtc ordinary, bus under aluva depo . My ticket no 00143504. I was travelling on a casual visit to kakkanad, the...

Sir, I have book a ticket to mysuru from Ernakulam for the date 30.05.2015 through E-ticket facility provided by KSRTC (Kerala) on 28.05.2015 and got E-ticket voucher boarding point as Ernakulam bus stand Departure time at 22:110 Hrs. as per the instructions i reached the Ernakulam bus stand at 21:30 and inquired at information center about the status of 22:10 AC Volvo multi axel bus.The official at duty on 30.05.2015 night told me that the bus is delayed due to traffic and we need to wait for the bus .We all passengers wove to bus waited till 01:00 O clock 31.05.2015 meanwhile in a 30 minutes interval we asked the information center about the status of the bus, all the time official told us to wait me waited for the bus because ii need to reach at mysuru on 31.05.2015 to attend a training section conducted by Dept of Post. At 1:00 31.05.2015 Hr when i asked the officer he told me that the bus is cancelled and you will get amount back in your bank account. He simple stated that without a prior announcement or any other alternative arrangements .the officer could have informed me when i inquired about the bus. As myself residing at Adimali (Idukki) which is aroud 70 KM away from Ernakulam, the bus cancellation at mid night without any prior information and other alternative arrangements really put me in vain . If the officer at information center would informed the cancellation earlier myself can even take other super deluxe air bus meanwhile. Because of this i had to took an lodge at Ernakulam in the midnight and i missed the training section in time. So kindly consider my complaint and do need full. PNR NO:K572900 TRIP CODE: 1700TVMBNG D O J :30.05.2015 CLASS OF SERVICE:AC VOLVO MULTI AXLE SEAT NO:18

Sir, I am a regular commuter between Oachira and Aleppey.Today-11.09.2014 I got a bus from Oachira which is coming from Karunagappally and going to Alleppey..Igot the ticket at 09.03.09 in the morning.When it reached kayamkulam the driver and conductor went out and came to the bus after 15 minutes without sayiong anything to the passengers. The stop at kayamkulam for every bus at anytime is horrible.People says that there is some illegal relation between the canteen owner and the staff of the bus.The staff of the bus starting from karunagappally 9 am can have breakfast from karunagappally itself. Request you to look into the matter and take steps to park buses at kayamkulam at the time of people taking there food only. R.Sasikumar, State Bank Of Travancore, Lead Bank Office, Alappuzha

I am the passenger of KSRTC Kothamangalam depot fast passenger ( FP ) bus running between kothamangalam and kottayam on 18.09.2013 evening. I started journey at Muvattupuzha KSRTC bus stand and take ticket to Ettumanoor (RS 34). I told the conductor I want to alight at pattithanam church bus stop so as the time is around 7 p.m . And there is stop for fast passenger at pattithanam church. The conductor angry told it is Fast pasenger and there is no stop for there, and if I want to alight there you should catch ordinary bus.
The details of my ticket is given below

ticket number: 00289036
RAK[protected]

I wanted to alight at fast passenger bus stop and if it the behavior of ksrtc staff , that corporation will not satisfy their customer and the people will choose private buses.

Dear Sir/Madam

All the public including me who were suppose to go towards Ranny route and beyond waited in the Pathanamthitta KSRTC bus stand for 1 hour from 7pm -8pm on 13/08/2011 still we were not able to get a bus. The KSRTC staff were least bothered about the matter because they didnt had any problem, problem was for us.

I being a victim for this case kindly request you to take some serious action against this matter.

Regards,
Lijo
[protected]