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Kerala State Road Transport Corporation
Customer satisfaction rating: 12%
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COMPLAINTS
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Kerala State Road Transport Corporation Complaints & Reviews

 PARVATHY P B on Dec 21, 2018
Yesterday 20/12/2018 i boarded ksrtc bus from to eastfort from kazhakootam (Trivandrum) and brought ticket to palayam. The ticket amount of 18 rupees by giving a 50 rupee note. The conductor gave me back 32 rupee of which a 10 rupee note was shabby and torn from the middle completely and stuck with a cellotape. Clearly this note will note even be accepted in exchange mostly by the petty shopkeepers, autorickshaw drivers. On realizing this i requested the conductor to give me another 10 rupee instead of this torn one. Surprisingly, the conductor shouted at me like anything in such a manner that i got upset and insulted in the public without any reason. I am working as a software developer at a highly reputed firm in tecknopark. I have spontaneously reported about this incident to the kaniyapuram (Trivandrum) station master of ksrtc but he didnt take any necessary action against the conductor. This way of behavior to passengers especially female passengers is not expected from a government employee. I suppose the responsible authorities will take necessary action.


regarding misbehaviour of conductor

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    Kerala State Road Transport Corporation — lesser bus services towards palakkad from calicut /perinthalmanna early morning

     Abcd 1234 on Dec 20, 2018
    I am traveling by ksrtc regularly early morning between 5 am - 6.15 am from perintalmanna to palakkad just because i believe...
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     SSR Vibes on Dec 13, 2018
    I have booked a ticket in kerala state road transport corporation bus on 30th october 2018 through online. But the trip totally got cancelled from their side. I did not receive the refund for the trip cancelled
    Iam not able to contact their customer support center for refund but the response i m getting from last 60 days is the worst. And they are not showing any concern.
    My ticket details.
    .*ksrtc m-ticket [ service cancelled :*tripcode :1100bngvka ] start place: bangalore to sulthan bathery psngrname : ajith joshy pnrno :k6410122 doj: 18/10/2018, sorry for the inconvenience.

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      Kerala State Road Transport Corporation — amount not yet received

       Shibin Baby on Nov 27, 2018
      Hello,

      I am shibin baby, i reserved two tickets for traveling purpose, pnr numbers are given below:-
      br...
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      Kerala State Road Transport Corporation — issuing of tickets

       sharukhan s on Nov 24, 2018
      Sir, i have been using ksrtc most of the times for longer travels and was fine with that. When i travelled today from kottarakkara...
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       ttoh on Oct 23, 2018
      I canceled my ticket from bangalore to kottayam on 17/10/18 (Pnr no. K6365675) was canceled on 12/10/18 due to the cancellation of bus. Till now the amount is not refunded. It's already 10days & when i will get refund. It's because of ksrtc problem and for that my 2000is hold. Please resolve this issue.
      Ksrtc personal called me on october 12 morning and asked me to cancel the ticket due to bus dose not got road permit and promised full refund and fast refund. But it's disappointing...
      വർക്കല നിന്നും പമ്പയിലേക്ക് ഇന്ന് dec-1ന് പോകാൻ ടിക്കറ്റ് റിസർവേഷൻ ചെയ്തിരുന്നു . സീറ്റ്‌ no . 3, 4, 5, 51. എന്നാൽ വണ്ടി വർക്കല വന്നപ്പോൾ 51നമ്പർ സീറ്റ്‌ വണ്ടിയിൽ ഇല്ല . ദീർഘ ദൂര യാത്രയ്ക്ക് ഉള്ള യാത്രക്കാരെ ഈ വിവരം അറിയിക്കേണ്ടതല്ലേ .

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         Alicebilimora on Sep 28, 2018
        Pnr number : k6183641
        Trip code : 0630ekmtvm date of journey : 10/9/2018

        I have booked 3 online tickets on 7/9/2018 for travelling from ernakulam to kottarakara on 10/9/2018. After arrival at kochi airport i understand that there is a hartal in kerala. I approached ernakulam ksrtc station master and he told that there is no bus from 6 am to 6 pm and all buses were cancelled. There is no need of cancelling the ticket and automatically money will be refunded on your account. I paid total rs. 885 for 3 tickets. But till today, i have not received the money.

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          Kerala State Road Transport Corporation — refund for online ticket

           vivek94 on Sep 13, 2018
          I have booked a ticket in kerala state road transport corporation bus on 29th August 2018 through online. But I cancelled...
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          Kerala State Road Transport Corporation — regarding refund of ticket fare cancelled by ksrtc.

           karahu02 on Sep 12, 2018
          I had booked two bus tickets of value 586 Rs from Ernakulam to Munnar journey on 13th August 2018 from the official website...
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          Kerala State Road Transport Corporation — refund for online ticket - trip cancelled by ksrtc [Resolved]

           Baluprasad on Sep 5, 2018
          I have booked a ticket in kerala state road transport corporation bus on 26th september 2018 through online. But the trip...
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