Kerala Vision Broadband Complaints & Reviews

The Ping rate is heavy large and the vpn connections is braking

6 months ago I took Kerala Vision Broadband connection - 50Mbps/600GB. First two months the connection was OK. 3rd month onwards network speed dropped to 1 to 4Mbps, somedays I get 30Kbps.I send multiple complaints to their email address - [protected]@keralavisionisp.com and initial stage they created the ticket and sorted out. However, the next day issue started occurring again.

I sent multiple emails multiple calls been made, no one resolved the issue yet and no one showed a courtesy to respond to my complaint emails, hence, updating the same here.

Hope someone looks into it.

I contacted Kerala vision at their customer service no: [protected] and made my account Active on 31/03/2021 at 1:30 PM and recharged my account around 8:00 PM with Plan name: FUP50M600G through their self care portal

https://selfcare.keralavisionisp.com/Customer/Default.aspx

For which the details are given below:-

INB txn of Rs.593.81 frm A/c X7671 to Kerala Vis. Ref IGAKVZCJS9 on 31Mar21.

After successful recharge i tried connection to the wifi router and couldn't use the wifi internet and my account was found suspended later.
In this regard i tried calling their customer service no. and they asked me to email the transaction details to [protected]@keralavisionisp.com and wait for 24 hours to get a feedback.
2 days passed and they didn't respond.
So I had to recharge it again with the same amount through a local Kerala vision service provider ( solar cable vision at Kadakkal.)
Still there is no response from their side not they are taking initiative to refund as i do not wish to continue my plan to next month

Actually i am using kerala vision for past 9months i have been using in my office and recharging every month 597rs but the internet is very very poor and the operator will not clearing the problems i face a lot of trouble in my business because of this kerala vision. today 25 march morning 11am my net got stop working untill 6.30pm it doesnot cleared. my all staff simply sitting bcos of this issue very irresponsible network i have ever seen

Poor Internet, very disappointed with Kerala Vision Broadband. Every day I call to Customer care / Service Provider to check with the internet issue. And our local provider is not responding . Many time we raise the compliant but no one is trying to resolve this issue.

I have done recharge for keralavision through upi transaction worth rs. 4714.81 but the transaction was unsuccessful and deducted the money from account.
There is no response from keralavision team since last two month.

As I have applied for new broadband connection a month before. But still have not received the connection as the operators are everytime saying will do will do and will bring connection as soon as possible. As I have called many times and every time they are saying they will do it as soon as possible but till now no result. this thing has wasted my so much of time so kindly request to do something and hope my issue will be resolved.

Operator: Binoy, Ashtamichira, mob:[protected]
Regards,
Rupesh
[protected]

We are not getting much speed for our Internet connection. They are providing frigging plans. All broadband companies are providing different plans at similar rates. While bsnl broadband is providing with 1Mbps as the lowest speed for unlimited plan, private companies are looting money from common man's pocket. This should be taken into a serious concern. Government should take measures to avoid such situation and people must get Good speed Internet at fair prices.