Marrow Complaints & Reviews

My marrow account got suspended on terms of account sharing which I wasn't doing.
Now they've blocked all my devices for 30 days which is very frustrating and hampering my preparation.
Legal team of marrow thinks that we got this app for free and nothing can be done to them legally, filling a case to stop this harassment

My marrow account got suspended.
They are not unblocking my account.

My Marrow Account Plan C purchased on 21st April has been suspended today morning. It's only been 10 days and have hardly used the app. I haven't violated any rules and now marrow legal team wants me to agree that I have shared my credentials with someone else and wants me to provide them with another email id so that I can force someone else to purchase marrow I'm order to get my account unblocked. This is not right and highly acceptable. I request to get my account reactivated at the earliest. As instead of studying I have been troubled and bothered about this situation all day

I purchased marrow plan C yesterday (april 21st). It costed me 56000rs(36 month plan).
When I logged into my account in my laptop it got suspended.
Now Idk what to do. Please help me to get back my account as soon as possible.
Thank you

My marrow account got blocked today without any prior warning .I had recently bought plan C @ 50, 000.Its written that due to failed kyc verification they have blocked it.I had previously uploaded my college id twice.please do unblock it 🙏🙏🙏...

Hi,
I very recently bought Marrow plan C (Rs 43, 500). And today it got suspended. I haven’t even started using it. It’s been less that 2 weeks since I bought it. I don’t know how to get it resolved. Please help me.
I have never shared my account credentials with anyone.
I have never taking any screenshots or tried to record videos.
I only been using from one device but tried to log in to my tab maybe that’s why. But please look into this matter.
Please please help.

Yesterday on 18 the April maarrow legal team blocked my account saying kyc verification failed . And immediately I send my adhar card I'd proof so that they verify and unblock my account but still my account has not been unblocked . They did not warn that if I'd proof will not be submitted then account will be blocked . After submitting I'd proof they are not unblocking .it's. Only a month I have purchased marrow plan c . Exams are too close . Please help me with this

I bought marrow subscription just today and within 3-4 hours it got blocked without any reason

I have been a marrow pro user for 1 years,
Spent 17000 on the app the last time I registered.

They say i have violated their privacy terms which i havent
never used any device to record videos
never took a screenshot
only used on two devices which is allowed

no email sent by them to say i have violated theirterms

cant access the app and my exam is in few months

disgusted...
paid so much and they cancel for no reason at all

My KYC verification was incomplete .. it was because I mistook my verification is complete by uploading my college ID.. But once when I acknowledged that it was wrong I immediately sent my aadhar card images to the mentioned email ID.. it's been only 1month I have used it .. so please do the needful and soon resolve it

My marrow account wassuspended yesterday...its showing using an emulator to run marrow app on laptop...no violation of privacy and anything illegal has been done from account...still they taking solong to unblock myaccount... i they have atleast give awarning or prior notification before suspending my marrow account... kindly help me resolve my issue... i am unable to log in even from their website...

My marrow account has been suspended yesterday. Its only 20 days that i bought marrow plan c subscription. Its showing that i because o[censored]sing emulator it is suspended.I don't know what to do.I have mailed legal team.

Today my marrow account was suspended, it showing that it was suspended because I used an emulator to view it on my PC, but at least they could have given a prior warning notification or something, I paid a huge sum of money to buy this plan. I don't know what to do now please help me out here & I'm freaking out.

Today my marrow account was suspended, I only bought it 10 days ago and it showing that it was suspended because I used an emulator to view it on my laptop, but at least they could have given a prior warning notification or something, I paid a huge sum of money to buy this plan. I don't know what to do now please help me out here, cuz I'm freaking out.

I had bought three months of Plan C Marrow package and without ever getting to use it even once my account has been permanently suspended. I have not done any suspicious activity as it was my first login.
I filed an appeal to the legal team at marrow but there is no response from them.
I am disappointed about the amount of money they have charged without delivering any services.

I am not able to view the notes. please resolve my issue asap.

I have purchased my account just 10 days ago and I didn't take any screenshot
I didn't login except in my mobile and tab
I have not done any illegal issues

Please look in the problem and please solve the issue as soon as possible exams are just 50 days nearby

Hi I am using marrow recently and I don't know very much about their policies . They have asking for verification I'd and I have provided them with my college I'd and adhar card but they have blocked my account I have paid 50k for that and iam unable to use it please help me to unblock my account...

My account is suspended 2 days ago because of kyc verification is not done . I have given my aadhar card many time but they are just not responding.i have paid 50k and yet I am unable to use it please unblock my account so that I can use it...

I have been using marrow for the last few days during this usage;
1. I've never given anyone else access to my account

2. I was the only one who used the app, through my account.

3. I never recorded their videos.

My access was revoked today, despite this. Every time I try to open the app

I use marrow only from two devices only. That is all there is to it.
I didn't take any video screenshots.

I can't sign in or use the app in any manner, yet I still have two years left on my subscription.
The automated response from the legal team specifically stated that I should NOT contact their customer support.

I'm waiting for them to send me an email.

This is quite aggravating.

Please assist.

Hi, i happened to log in to my windows tab to watch the videos as marrow rules are ok with using phone and tablets. But as soon i logged in, i have seen tht my account is suspended. I am very sure that i haven't shared my account with anyone and also i did go anything illegal. Already with so much difficulty i paid for the subscription. And now my account is blocked. Also my exams are going on don't know how to resolve this problem. Is there any way, Please help me to resolve this issue.

Hi, i have my exams going on, so i happened to login in my windows tab to watch videos. But immediately after logging in my account got suspended. I never shared my account with anyone. Already with much difficulty i got the subscription. Please help me how to resolve this issue.

They blocked my account without warning. They also say I have shared my login credentials with other people

Inspite of multiple emails to the legal team, they have not responded with any solution. And this occurred less than a month after i paid 17000 rupees and extended my one year plan.
In all these months, there was never an issue
And now, one month before the exam, they have suddenly blocked it after i paid for a renewal and they are not responding. They are also saying we must NOT contact customer care
This is so stressful to a student just before their exam. I am shocked at this...inspire of multiple please they are not giving any option to resolve this and not even responding to my emails.

They blocked my account saying that I misused the coupon.I was getting a student’s discount at that time, so, I took it. I had no knowledge about it . They also say I have shared my login credentials with other people and their account is open in my own phone which I have never done and not possible because they say its opened in my phone only.Moreover, Everyone uses multiple Gmail ids before buying actual marrow and I did the same. And...

They say i have violated their privacy terms which i havent
never used any device to record videos
never took a screenshot
only used on two devices which is allowed

no email sent by them to say i have violated theirterms

cant access the app and my exam is in few months

disgusted...
paid so much and they cancel for no reason at all

I’m new user to marrow. They blocked my account because I was not aware that we can’t login in different devices I paid 33, 500 rupees for 12 months plan C NEET-pg. they didn’t sent me any information about this and directly blocked my account even they are not trying to listen me that I’m new user and I was not aware about this thing. And they saying to pay again. Please help me to unblock my account so that I can study. I’m very depressed right now 😭

My marrow account is suspended without any warning.I bought a plan c subscription for 2 years 2 months ago It costed me 45K. Upon asking via mail why they have done so they said i violated their terms and conditions by sharing my account credentials but
I am not sharing my account with anyone. I use my account in 2 different devices for my convenience which does not violate their terms and conditions at all .I mailed them explaining myself on the legal email they responded for once and asked for a written apology and to “make someone buy a subscription”which is mandatory. what should I do?

I am a medical student in Bulgaria from the UK. I have been using Marrow for the past few months and not had any problem. I had 2 iPads and usually use Marrow on both. I got a notification saying " my account was blocked because its used on many devices". First of all, no one has heard about Marrow in Bulgaria. Only Indian students find it helpful as the syllabus is very different to ours. They want me to sign an agreement stating I will never share my account details and make a random person buy the Marrow subscription. This makes no sense to me as I was the one using my account. You are allowed to install Marrow on 2 devices. This is unacceptable and extremely unfair. It is infuriating how they are making me ask someone else to buy their account. No one knows about Marrow and it does not follow our syllabus. I came across it online and purchased it as the explanation was good. This is unfair and I would like you to take action. I want my account resumed or a full refund.

I had purchased 1 year plan for NEET-PG at 33000 INR in February 2022. In about a month they blocked my account citing KYC verification issue. I have provided them with appropriate documents but they have not contacted me after that (and they said they would be replying within 24 hours). I was new to the subscription and not well versed about how the things go by in Marrow. But it seems they are not ready to accept even a single mistake from...

My account has been blocked claiming invalid identification proof
Having uploaded my college iCard, they marked it invalid and suspended the account.
Please unblock my account as soon as possible since my exams are near...