Marrow Complaints & Reviews

I bought marrow subscription just today and within 3-4 hours it got blocked without any reason...

I have been a marrow pro user for 1 years,
Spent 17000 on the app the last time I registered.

They say i have violated their privacy terms which i havent
never used any device to record videos
never took a screenshot
only used on two devices which is allowed

no email sent by them to say i have violated theirterms

cant access the app and my exam is in few months
br...

My KYC verification was incomplete .. it was because I mistook my verification is complete by uploading my college ID.. But once when I acknowledged that it was wrong I immediately sent my aadhar card images to the mentioned email ID.. it's been only 1month I have used it .. so please do the needful and soon resolve it...

My marrow account wassuspended yesterday...its showing using an emulator to run marrow app on laptop...no violation of privacy and anything illegal has been done from account...still they taking solong to unblock myaccount... i they have atleast give awarning or prior notification before suspending my marrow account... kindly help me resolve my issue... i am unable to log in even from their website......

My marrow account has been suspended yesterday. Its only 20 days that i bought marrow plan c subscription. Its showing that i because o[censored]sing emulator it is suspended.I don't know what to do.I have mailed legal team....

Today my marrow account was suspended, it showing that it was suspended because I used an emulator to view it on my PC, but at least they could have given a prior warning notification or something, I paid a huge sum of money to buy this plan. I don't know what to do now please help me out here & I'm freaking out....

Today my marrow account was suspended, I only bought it 10 days ago and it showing that it was suspended because I used an emulator to view it on my laptop, but at least they could have given a prior warning notification or something, I paid a huge sum of money to buy this plan. I don't know what to do now please help me out here, cuz I'm freaking out....

I had bought three months of Plan C Marrow package and without ever getting to use it even once my account has been permanently suspended. I have not done any suspicious activity as it was my first login.
I filed an appeal to the legal team at marrow but there is no response from them.
I am disappointed about the amount of money they have charged without delivering any services....

I am not able to view the notes. please resolve my issue asap....

I have purchased my account just 10 days ago and I didn't take any screenshot
I didn't login except in my mobile and tab
I have not done any illegal issues

Please look in the problem and please solve the issue as soon as possible exams are just 50 days nearby...

Hi I am using marrow recently and I don't know very much about their policies . They have asking for verification I'd and I have provided them with my college I'd and adhar card but they have blocked my account I have paid 50k for that and iam unable to use it please help me to unblock my account...

My account is suspended 2 days ago because of kyc verification is not done . I have given my aadhar card many time but they are just not responding.i have paid 50k and yet I am unable to use it please unblock my account so that I can use it...

I have been using marrow for the last few days during this usage;
1. I've never given anyone else access to my account

2. I was the only one who used the app, through my account.

3. I never recorded their videos.

My access was revoked today, despite this. Every time I try to open the app

I use marrow only from two devices only. That is all there is to it.
I didn't...

Hi, i happened to log in to my windows tab to watch the videos as marrow rules are ok with using phone and tablets. But as soon i logged in, i have seen tht my account is suspended. I am very sure that i haven't shared my account with anyone and also i did go anything illegal. Already with so much difficulty i paid for the subscription. And now my account is blocked. Also my exams are going on don't know how to resolve this problem. Is there...

Hi, i have my exams going on, so i happened to login in my windows tab to watch videos. But immediately after logging in my account got suspended. I never shared my account with anyone. Already with much difficulty i got the subscription. Please help me how to resolve this issue....

They blocked my account without warning. They also say I have shared my login credentials with other people

Inspite of multiple emails to the legal team, they have not responded with any solution. And this occurred less than a month after i paid 17000 rupees and extended my one year plan.
In all these months, there was never an issue
And now, one month before the exam, they have suddenly blocked it after i...

They blocked my account saying that I misused the coupon.I was getting a student’s discount at that time, so, I took it. I had no knowledge about it . They also say I have shared my login credentials with other people and their account is open in my own phone which I have never done and not possible because they say its opened in my phone only.Moreover, Everyone uses multiple Gmail ids before buying actual marrow and I did the same. And...

They say i have violated their privacy terms which i havent
never used any device to record videos
never took a screenshot
only used on two devices which is allowed

no email sent by them to say i have violated theirterms

cant access the app and my exam is in few months

disgusted...
paid so much and they cancel for no reason at all...

I’m new user to marrow. They blocked my account because I was not aware that we can’t login in different devices I paid 33, 500 rupees for 12 months plan C NEET-pg. they didn’t sent me any information about this and directly blocked my account even they are not trying to listen me that I’m new user and I was not aware about this thing. And they saying to pay again. Please help me to unblock my account so that I can study. I’m very...

My marrow account is suspended without any warning.I bought a plan c subscription for 2 years 2 months ago It costed me 45K. Upon asking via mail why they have done so they said i violated their terms and conditions by sharing my account credentials but
I am not sharing my account with anyone. I use my account in 2 different devices for my convenience which does not violate their terms and conditions at all .I mailed them explaining...

I am a medical student in Bulgaria from the UK. I have been using Marrow for the past few months and not had any problem. I had 2 iPads and usually use Marrow on both. I got a notification saying " my account was blocked because its used on many devices". First of all, no one has heard about Marrow in Bulgaria. Only Indian students find it helpful as the syllabus is very different to ours. They want me to sign an agreement stating I will...

I had purchased 1 year plan for NEET-PG at 33000 INR in February 2022. In about a month they blocked my account citing KYC verification issue. I have provided them with appropriate documents but they have not contacted me after that (and they said they would be replying within 24 hours). I was new to the subscription and not well versed about how the things go by in Marrow. But it seems they are not ready to accept even a single mistake from...

My account has been blocked claiming invalid identification proof
Having uploaded my college iCard, they marked it invalid and suspended the account.
Please unblock my account as soon as possible since my exams are near...

They blocked my marrow account due to KYC verification problem.. I uploaded the the copy of college id long back.. Still they
Blocked my account.. Saying that the id is invalid... I emailed them my Adhar card as well.. Still no response... I still have the subscription for 6 more months and i have my exams next week I realy need to study from the app.. They can't just block the account without giving any warning notifications or call...

I have been a marrow pro user for 3 years,
Spent 60000 on the app the last time I registered.

I have :
1. Never violated their privacy policy
2. Never shared my account with another person.
I am the only person who used the app through my account.
3. Never recorded their videos

Despite this, my access was revoked today.
I have sent them an email asking for the cause,...

I was using marrow on my laptop and suddenly it says my account has been suspended...i had paif 40000 rs for it and exams are nearing..its very much bothering...please do help.....

My account got suspended after I used in an emulator because I wanted to see in a big screen I didn’t receive any warnings they just suspended my account I mailed legal support team they didn’t reply I paid 49000 for it now I I’m in fear...

My marrow account has been blocked and marrow legal team just provides their mail to contact to which they reply 12-15hrs latet, inspite of agreeing to all their terms and repeated mails they are not able to even understand the simple difference between an undergraduate and postgraduate student and the difference between NEET PG and NEET SS plans nor are tgey providing the contact no of a person who is atleast aware of marrows own subscription...

My friend's Marrow account is suspended as she had some hardware issue in tablet, so she used it in mobile. The account got suspended. In return the legal team contacted her saying that to write a letter and making them to buy a 6 months subscription plan of Plan C.

Marrow is doing indirect sales through students suspending their accounts.
Please look into the matter, its a very critical issue. I have attached screenshot...

My friend's Marrow account is suspended as she had some hardware issue in tablet, so she used it in mobile. The account got suspended. In return the legal team contacted her saying that to write a letter and making them to buy a 6 months subscription plan of Plan C.

Marrow is doing indirect sales through students suspending their accounts.
Please look into the matter, its a very critical issue....