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Marrow Complaints & Reviews

A
Arjuna meena
from Jaipur, Rajasthan
Dec 30, 2021
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Address: Bengaluru india
Website: Marrow

My marrow account got blocked at 29th Dec. 2021 but no response from legal team they ask for explaintaion I give them but they didn't unblock it I pay approx. 47k for this time... This is worst coaching and prepladder is best.
This happened to me on same day 29th Dec 2021 . Even after giving explanation and multiple mails, they didn't respond.
Arjuna meena's [Complaint's author] reply, Jan 4, 2022
They didn't block if your account blocked due to sharing then they ask you to purchase a one plan by ur friend then unblock it so I shift towards prepladder. Same content same question
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    S
    Shinyshines
    from Kolkata, West Bengal
    Dec 29, 2021
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    Account was blocked suddenly.
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      A
      Andrews Sasi
      Dec 21, 2021
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      Blocked my account and asking to join some more account

      I received a notification 4days back saying that my marrow account has been blocked. I am shocked as I haven't misused my marrow account nor did I share my details with anyone. And, I uploaded my verification documents but didn't get approved. Can you please resolve my issue and retrieve my account as I have few months to my exam....
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      D
      Dr. Rashmeet
      from KHARGONE, Madhya Pradesh
      Dec 16, 2021
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      My marrow account is blocked without any notice or information. A mail was sent that your account is block because KYC is not complete. Inspite of sending adhar card and MCI registration my account is not activated. I feel cheated as it's big amount that I paid and it's wasting my time to study.
      Did it get solved ?
      I too have the same problem now
      Dr. Rashmeet's [Complaint's author] reply, Jan 20, 2022
      Yes. After kyc verification it got activated again.
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        D
        Dr. Rashmeet
        from KHARGONE, Madhya Pradesh
        Dec 16, 2021
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        Marrow — device blocked
        A
        Anu Kavarthapu
        from Mumbai, Maharashtra
        Jun 8, 2019
        Jun 15, 2021
        My device has been blocked from accessing marrow app since two days. I cant even open or create another account, even if i do its saying device blocked . I took screenshots everytime it showed device was blocked from accessing . I did not recieve any notice or any information about it. The next morning i got a mail that the query was resolved i restarted the app and i tried to log in it still showed that device is blocked. And i tried to create another account it still showed device blocked.. For which i replied the authorities saying the it wasnt resolved and they dint reply to any of my messages .i have no choice other than lodge a complaint coz i am losing precious time
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          K
          Khushboo Pakhariya
          Dec 14, 2021
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          Address: Bangalore
          Website: Marrow

          I'm not sharing my account with anybody, and today my marrow account was blocked, I've shared all the identification data beforehand only
          I want this issue to resolve asap
          Thank you
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            K
            Kavya Matta
            Dec 10, 2021
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            Address: Banglore
            Website: [email protected]

            Suddenly my marrow account has been blocked, i have never shared my account to anyone, i uploaded id proof which is not getting verified. I got a call this morning from marrow executive regarding id verification. I told my issue then he said he would share a link, if i upload id in that link, the problem will be resolved. But he didnt send me the link. And now suddenly my account is blocked. Kindly resolve this issue. My exams are near please resolve this issue.
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              R
              Ramalone1123
              Dec 9, 2021
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              My account got blocked and i tried contacting almost all the people i could from their company and they responded 'once' and said my kyc verification was pending.
              Fine i did that, send my details and everything, but still! It’s still blocked!

              I’ve got so many exams coming up and i needed this resource and now even that’s not here.
              Please revert my account & please respond quickly through mail !!
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                S
                Sohini Samanta
                Dec 3, 2021
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                My marrow account has been blocked. I haven't shared my user ID and password with anyone. Nor have I misused my account. I uploaded my college admission letter for verification but it never got verified and I used to get the verification notification frequently. Now it's been 2days that my marrow account has been blocked. I have even emailed the legal team, but I have received no response from their side.
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                  D
                  Dhanalakshmi B S
                  Nov 30, 2021
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                  Suddenly my marrow account has been blocked, I have neither misused my account nor shared to any one, I uploaded I'd proof which is not geting verified,
                  Kindly reslove the matter
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                    S
                    Sahana KC
                    Nov 29, 2021
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                    Address: Marrow
                    Website: [email protected]

                    Has been blocked today
                    I haven't shared my marrow account password and details with anyone and I have been uploading my id proof but it didn't get verified. Now my exams are near and my marrow account has been blocked. I want this to be resolved asap as there is very less time left for my exams.
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                      S
                      Sreekeerthana
                      Nov 29, 2021
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                      Website: Marrow

                      I got a mail yesterday which said my marrow account has been suspended. I have provided all the documents needed for verification but my account haven't got verified yet . I haven't shared my login credentials with anyone. I have maintained all the confidentiality that the company had requested. I have exams coming up this week. Please look into this asap.
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                        D
                        Diya G B
                        from Davangere, Karnataka
                        Nov 28, 2021
                        Resolved
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                        Resolved

                        Address: Karnataka
                        Website: Marrow

                        I haven't shared my marrow account password and details with anyone and I have been uploading my id proof but it didn't get verified. Now my exams are near and my marrow account has been blocked. I want this to be resolved asap as there is very less time left for my exams.
                        Nov 28, 2021
                        Complaint marked as Resolved 
                        --
                        How did you solve issue??
                        Suv N's reply, Jan 20, 2022
                        My account got blocked too ! How long does it take to unblock it ? Customer service isnt very helpful. Email resolutions are slow too !
                        Hello please help me, same happened with me, how to fix it.
                        Thanks aton in advance.
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                          J
                          jey chandran
                          Nov 27, 2021
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                          I received a notification today saying that my marrow account has been blocked. I am shocked as I haven't misused my marrow account nor did I share my details with anyone. And, I uploaded my verification documents but didn't get approved. Can you please resolve my issue and retrieve my account
                          Did they unblock
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                            M
                            M.Anjali
                            from Nagpur, Maharashtra
                            Nov 26, 2021
                            Resolved
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                            Resolved

                            Website: Marrow

                            My account has been blocked recently as they are saying that its been used in more than one device or you have not submitted your Id ...but j have submitted that and recently I brought tab so I have been using it in it and its still logged in in my device.
                            In Both the devices only I have been using the account but they have blocked it.
                            I recently purchased it for 48000 and how can i afford to buy it again and i have no idea what to do now🥺😭
                            It's too much for me
                            Kindly resolve my problem as i am facing so much trouble
                            I have my exams in few months and i am scared
                            Nov 28, 2021
                            Complaint marked as Resolved 
                            Email them at legal@marrowmed They unblocked mine after 1 day They just asked me for id coz it was not verified whenever I uploaded it
                            Even I'm facing similar problem, it's been two days they haven't replied to anyone of the mails... Please let me know how the process goes and I'll follow the same
                            M.Anjali's [Complaint's author] reply, Nov 28, 2021
                            My account got unblocked just now ...just email them at legal@marrowmed ...I emailed them 4-5 times yesterday and also called them ...and they resolved it in 24 hours
                            I was aksed for verification id
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                              S
                              Shahb4z
                              from Lingasugur, Karnataka
                              Nov 26, 2021
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                              Address: 393, Second Cross, Dollars ColonyJP Nagar 4th Phase, Bangalore, Pin 560078
                              Website: Marrow.com

                              I received a notification today saying that my marrow account has been blocked. I am shocked as I haven't misused my marrow account nor did I share my details with anyone. And, I uploaded my verification documents but didn't get approved. Can you please resolve my issue and retrieve my account as I have few months to my exam.
                              Is they resolved ???
                              Shahb4z's [Complaint's author] reply, Nov 28, 2021
                              Not yet
                              Did they unblock
                              Is it unblock now?
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                                G
                                geetanjali nayak
                                Nov 21, 2021
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                                Today I received a notification that my account has been blocked
                                I have logged in in 2 devices but never did simultaneous use
                                They were asking again and again for id proof ..exactly what id proof one is supposed to give??
                                Did they unblock
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                                  A
                                  Archu2596
                                  from Agra, Uttar Pradesh
                                  Nov 11, 2021
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                                  Address: 3rd Floor, No. 393, 2nd Cross Dollars Colony, J P Nagar 4th Phase Bangalore KA 560078 India
                                  Website: MARROW

                                  I upgraded from plan b to plan c..They asked me to upload documents for KYC verification which they rejected .without a warning they blocked my account i had no idea about this.. it's been 3 days i complaint via email that let me do the correction ..they just sent 1 email in these 3 days and asked me to upload another document, i did. Now no response from their side ..i paid them 42000 i cant pay it again also they are wasting my time ..4 days are gone in this .if they have a problem they should resolve it faster ..but they are superslow !!
                                  Is it resolved? If it is resolved how many days did it take to solve the problem? Even I am experiencing the same problem since 2 days and they are not replying.. please let me know
                                  Did you get back your account
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                                    A
                                    Amit19 bahuguna
                                    from Dehradun, Uttarakhand
                                    Nov 10, 2021
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                                    I have taken marrow plan c for pg prepration I was using my mobile phone to see marrow videos and then I brought tab when I open from tab they bloked my account this is worst wasting my time
                                    Is it resolved?
                                    Shahb4z's reply, Nov 27, 2021
                                    Did they resolve it?
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                                      L
                                      Logan860
                                      from BASTI, Uttar Pradesh
                                      Nov 8, 2021
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                                      Today evening when I opened my marrow account it showed that I have been blocked from accessing it
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                                        S
                                        Sadia Rifat
                                        Oct 31, 2021
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                                        My marrow account has been blocked.I uploaded my college Id multiple times.I haven't shared my account with anyone.i use only one device for marrow.so why is it blocked.?
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                                          N
                                          N.Anoohya
                                          Oct 28, 2021
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                                          My marrow account is blocked since 2 days. I have my exams in one month and I should listen to my classes. They asked me to upload my Aadhar card and I uploaded it through mail but there is no response. I had paid full amount 48, 500 while subscription and now I am facing this issue. I want my account to be unblocked immediately as soon as possible.
                                          Is it resolved now
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                                            F
                                            Faizzu khan
                                            from Jalna, Maharashtra
                                            Oct 27, 2021
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                                            Address: Bangalore

                                            From 10 to 15 days I haven't used my marrow account. So today I opened it and saw that there's notification about my account that it has been blocked. Since I haven't done any kind of misuse. From beginning when I purchased marrow it always shows that upload ID so I uploded it then it get starts so everytime I have to upload my MCI card. Please have a look into it. They haven't replied my emails also.
                                            Did they unblock
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                                              H
                                              Hiba Hakkim
                                              Oct 27, 2021
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                                              2 days back my marrow account was blocked and the legal team emailed me that my KYC details were mismatched, so I replied them with my proper KYC details. Till now there is no response from legal team.
                                              Does anyone know how many days will it get unblocked?
                                              Did they resolve it now
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                                                A
                                                Anjali110699
                                                Oct 26, 2021
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                                                My marrow plan c account has been blocked all of sudden without any prior information. I have not violated any of their terms and conditions. It is really costing my studies. Kind!y resolve the issue soon. This is very unfair to us
                                                Did they unblock
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                                                  A
                                                  Ayesha siddiqa 19
                                                  from Bidar, Karnataka
                                                  Oct 26, 2021
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                                                  My account has been blocked due to incomplete KYC verification
                                                  Do your account unblocked
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                                                    D
                                                    Darshanatyu
                                                    Oct 26, 2021
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                                                    Address: Mysore medical college ug men's hostel mysore

                                                    Bcoz I hadn't opened marrow for many days I didn't fill the I'd details so they blocked the account
                                                    Is your problem resolved?
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                                                      G
                                                      Gammer Yt
                                                      Oct 26, 2021
                                                      Resolved
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                                                      Resolved

                                                      KYC verification problem

                                                      My account got blocked and i tried contacting almost all the people i could from their company and they responded 'once' and said my kyc verification was pending.
                                                      Fine i did that, send my details and everything, but still! It’s still blocked!
                                                      And I expected a faster and more prompt response.
                                                      I’ve got so many exams coming up and i needed this resource and now even that’s not here.
                                                      Please revert...
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                                                      P
                                                      Prajna vaidya
                                                      Oct 25, 2021
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                                                      Website: Marrow

                                                      I have not misused my account but still my marrow account has been blocked and they are not responding to any of my mail
                                                      Did they resolve the issue
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                                                        p7979
                                                        Oct 25, 2021
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                                                        My Marrow account is block because i uploaded a wrong document ans before 5 days they block my account without any notice.
                                                        From last 2 days they did not even respond to my mails if any one know help me to resolve it as it is disturbing my schedule
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