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T
Tanya Biswas 281
from Patna, Bihar
Jan 28, 2022
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My marrow account got blocked today without any prior notice. Kindly help me in resolving this issue at the earliest.
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    P
    Purvi Sonvane
    Jan 27, 2022
    Resolved
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    Resolved

    Website: Marrow

    See my screen shot...
    This is what they done after i spent 32 thousands rs...
    Nkw how can is read and attend my marrow account????
    Jan 28, 2022
    Complaint marked as Resolved 
    Today i contact customer care...and they resolved my issue in 2 or 3 sec...try this...
    What did you do to get your account unblocked? Thanks in advance
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      P
      Purvi Sonvane
      Jan 27, 2022
      Resolved
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      Resolved

      I purchased marrow online learning app this month and I don't opened it for week and yesterday i opened it and it's blocked..
      They also not respond my email
      I spent 32 thousands rs for this...
      Jan 28, 2022
      Complaint marked as Resolved 
      They unblock my account
      Contact customer care number... they'll unblock your account in 2 second
      samruddhimuley's reply, Mar 9, 2022
      Can you tell us customer care number
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        Y
        Yashashwary
        from Lucknow, Uttar Pradesh
        Jan 27, 2022
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        Address: Era medical college and hospital,Lucknow
        Website: Marrows,DAMS online coaching for Pg courses

        It’s day 4 and I still don’t have access to my account which is valid till june’22. Exam is in one month. Regardless of sending many emails no reply received. Utterly shocking no response. Really shocking! Not cool, not expected from MARROWS.
        +1 videos
        Call customer care number...they will unblock your account in 2 sec
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          S
          Suv N
          from Hyderabad, Telangana
          Jan 20, 2022
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          Address: Hyderabad, Telangana

          My account is blocked. 2 days back I purchased plan c for an entire year. And now I cant open it.
          Hello, same happened with me, do you have any idea how to fix it
          Samiksha Upadhyay 101's reply, Jan 21, 2022
          File a legal case against marrow on jago grahak jago
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            K
            Keya keny
            from Surat, Gujarat
            Jan 20, 2022
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            Address: Surat
            Website: Marrow

            Me account has been blocked due to incomplete verification of KYC verification and so I have provided them with my Aadhar card but I haven’t received any details from them.
            So may I please know when will my account get unblocked.
            Can u get response???
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              L
              Lokesh .S
              Jan 20, 2022
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              I had been using my marrow account from april 2021 and accidentally I opened my account in two devices and they blocked my account
              Resolve this issue !
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                S
                Samiksha Upadhyay 101
                Jan 19, 2022
                Resolved
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                Resolved

                I purchased a educational course of Rs 51, 500 on 18 Jan, 2022 and accidently I used the app on my two phones simultaneously n the marrow app blocked my account without giving any warning and my all Rs 51, 500 has gone
                Jan 22, 2022
                Complaint marked as Resolved 
                I have submitted Marrow complain at jago grahak jago n filed a legal case after which I got a email asking me to upload my adhar card then my issue got resolved AND ALSO CONSULT UR MARROW CONSELLER N CALL THEIR CUSTOMER CARE SERVICE AGAIN N AGAIN
                Similar issue happened for me on 18/01/2022
                Still i am trying to contact them !
                Samiksha Upadhyay 101's [Complaint's author] reply, Jan 21, 2022
                I received an email regarding Clarification...But then after I Am Still Waiting For other reply
                Same issue happened to me on 18/01/2022
                Still trying to contact them !
                Same issue happened yesterday and still true to contact them
                Suv N's reply, Jan 20, 2022
                Same here ! Any of you got a resolution?
                Same issues happened with me on[protected], what will I do? what respond u get ?
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                  V
                  Vibesh
                  from Chennai, Tamil Nadu
                  Jan 18, 2022
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                  Website: www.marrow.com

                  I wanted to transfer my marrow account to another individual cause I wasn't using it anymore so I contacted marrow support team regarding that they said they will help me through it and since I am a Foreign Medical Graduate and I wanted to transfer my account to my friend who is an Indian Medical Graduate, marrow said they cannot transfer the account that way and i said ok and I said I will continue using the account and they suddenly blocked me and I have mailed them already several times explaining the situation but they are not unblocking my account.
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                    C
                    Chandini nelson
                    from Ramagundam, Andhra Pradesh
                    Jan 18, 2022
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                    Please unblock my account orkindly return my money because it only being a 15days I paid for this. I will rectify my verification please accept my request
                    Any response??
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                      H
                      h praveen
                      Jan 10, 2022
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                      Website: www.marrow.com/pro

                      Hi My account was blocked today . Because I Switched from my phone to my tablet . And they are saying it is because of account sharing. like common. All i did was not Logout before logging into the tab. And I have an Exam Tomorrow. I have sent them an email regarding this And I don't know why this happend to me at this particular time please help
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                        M
                        Monika yadav prashad
                        from Rohtak, Haryana
                        Jan 4, 2022
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                        My marrow account had suddenly blocked on 29th December 2021. They mailed me that I have misused the account by account sharing. Although I had been using multiple multimedia devices but I haven't shared my ID and password with anyone. I have clarified this thing to them through mail 5 days back. But after multiple requests for response, they have not responded me since then . I have left with no other option but to lodge a complaint as I'm losing my precious time.
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                          S
                          Sheikh Sajad Ahmad
                          Dec 30, 2021
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                          My account was blocked without any notice or warning then I contacted the legal marrow support, they told me that we can fix this but on 2 conditions .I fulfilled both the conditions but still they didn't unblocked by account.
                          Hey … is your account still blocked ?
                          They blocked mine too and their response is very slow
                          Jayehs's reply, Jan 29, 2022
                          Hi, what happened next? I have same problem as well. Pls reply
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                            A
                            Arjuna meena
                            from Jaipur, Rajasthan
                            Dec 30, 2021
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                            Address: Bengaluru india
                            Website: Marrow

                            My marrow account got blocked at 29th Dec. 2021 but no response from legal team they ask for explaintaion I give them but they didn't unblock it I pay approx. 47k for this time... This is worst coaching and prepladder is best.
                            This happened to me on same day 29th Dec 2021 . Even after giving explanation and multiple mails, they didn't respond.
                            Arjuna meena's [Complaint's author] reply, Jan 4, 2022
                            They didn't block if your account blocked due to sharing then they ask you to purchase a one plan by ur friend then unblock it so I shift towards prepladder. Same content same question
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                              S
                              Shinyshines
                              from Kolkata, West Bengal
                              Dec 29, 2021
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                              Account was blocked suddenly.
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                                D
                                Dr. Rashmeet
                                from KHARGONE, Madhya Pradesh
                                Dec 16, 2021
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                                My marrow account is blocked without any notice or information. A mail was sent that your account is block because KYC is not complete. Inspite of sending adhar card and MCI registration my account is not activated. I feel cheated as it's big amount that I paid and it's wasting my time to study.
                                Did it get solved ?
                                I too have the same problem now
                                Dr. Rashmeet's [Complaint's author] reply, Jan 20, 2022
                                Yes. After kyc verification it got activated again.
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                                  D
                                  Dr. Rashmeet
                                  from KHARGONE, Madhya Pradesh
                                  Dec 16, 2021
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                                  Marrow — device blocked
                                  A
                                  Anu Kavarthapu
                                  from Mumbai, Maharashtra
                                  Jun 8, 2019
                                  Jun 15, 2021
                                  My device has been blocked from accessing marrow app since two days. I cant even open or create another account, even if i do its saying device blocked . I took screenshots everytime it showed device was blocked from accessing . I did not recieve any notice or any information about it. The next morning i got a mail that the query was resolved i restarted the app and i tried to log in it still showed that device is blocked. And i tried to create another account it still showed device blocked.. For which i replied the authorities saying the it wasnt resolved and they dint reply to any of my messages .i have no choice other than lodge a complaint coz i am losing precious time
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                                    K
                                    Khushboo Pakhariya
                                    Dec 14, 2021
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                                    Address: Bangalore
                                    Website: Marrow

                                    I'm not sharing my account with anybody, and today my marrow account was blocked, I've shared all the identification data beforehand only
                                    I want this issue to resolve asap
                                    Thank you
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                                      K
                                      Kavya Matta
                                      Dec 10, 2021
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                                      Address: Banglore
                                      Website: [email protected]

                                      Suddenly my marrow account has been blocked, i have never shared my account to anyone, i uploaded id proof which is not getting verified. I got a call this morning from marrow executive regarding id verification. I told my issue then he said he would share a link, if i upload id in that link, the problem will be resolved. But he didnt send me the link. And now suddenly my account is blocked. Kindly resolve this issue. My exams are near please resolve this issue.
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                                        R
                                        Ramalone1123
                                        Dec 9, 2021
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                                        My account got blocked and i tried contacting almost all the people i could from their company and they responded 'once' and said my kyc verification was pending.
                                        Fine i did that, send my details and everything, but still! It’s still blocked!

                                        I’ve got so many exams coming up and i needed this resource and now even that’s not here.
                                        Please revert my account & please respond quickly through mail !!
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                                          S
                                          Sohini Samanta
                                          Dec 3, 2021
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                                          My marrow account has been blocked. I haven't shared my user ID and password with anyone. Nor have I misused my account. I uploaded my college admission letter for verification but it never got verified and I used to get the verification notification frequently. Now it's been 2days that my marrow account has been blocked. I have even emailed the legal team, but I have received no response from their side.
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                                            D
                                            Dhanalakshmi B S
                                            Nov 30, 2021
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                                            Suddenly my marrow account has been blocked, I have neither misused my account nor shared to any one, I uploaded I'd proof which is not geting verified,
                                            Kindly reslove the matter
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                                              S
                                              Sahana KC
                                              Nov 29, 2021
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                                              Address: Marrow
                                              Website: [email protected]

                                              Has been blocked today
                                              I haven't shared my marrow account password and details with anyone and I have been uploading my id proof but it didn't get verified. Now my exams are near and my marrow account has been blocked. I want this to be resolved asap as there is very less time left for my exams.
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                                                S
                                                Sreekeerthana
                                                Nov 29, 2021
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                                                Website: Marrow

                                                I got a mail yesterday which said my marrow account has been suspended. I have provided all the documents needed for verification but my account haven't got verified yet . I haven't shared my login credentials with anyone. I have maintained all the confidentiality that the company had requested. I have exams coming up this week. Please look into this asap.
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                                                  D
                                                  Diya G B
                                                  from Davangere, Karnataka
                                                  Nov 28, 2021
                                                  Resolved
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                                                  Resolved

                                                  Address: Karnataka
                                                  Website: Marrow

                                                  I haven't shared my marrow account password and details with anyone and I have been uploading my id proof but it didn't get verified. Now my exams are near and my marrow account has been blocked. I want this to be resolved asap as there is very less time left for my exams.
                                                  Nov 28, 2021
                                                  Complaint marked as Resolved 
                                                  --
                                                  How did you solve issue??
                                                  Suv N's reply, Jan 20, 2022
                                                  My account got blocked too ! How long does it take to unblock it ? Customer service isnt very helpful. Email resolutions are slow too !
                                                  Hello please help me, same happened with me, how to fix it.
                                                  Thanks aton in advance.
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                                                    jey chandran
                                                    Nov 27, 2021
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                                                    I received a notification today saying that my marrow account has been blocked. I am shocked as I haven't misused my marrow account nor did I share my details with anyone. And, I uploaded my verification documents but didn't get approved. Can you please resolve my issue and retrieve my account
                                                    Did they unblock
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                                                      M
                                                      M.Anjali
                                                      from Nagpur, Maharashtra
                                                      Nov 26, 2021
                                                      Resolved
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                                                      Resolved

                                                      Website: Marrow

                                                      My account has been blocked recently as they are saying that its been used in more than one device or you have not submitted your Id ...but j have submitted that and recently I brought tab so I have been using it in it and its still logged in in my device.
                                                      In Both the devices only I have been using the account but they have blocked it.
                                                      I recently purchased it for 48000 and how can i afford to buy it again and i have no idea what to do now🥺😭
                                                      It's too much for me
                                                      Kindly resolve my problem as i am facing so much trouble
                                                      I have my exams in few months and i am scared
                                                      Nov 28, 2021
                                                      Complaint marked as Resolved 
                                                      Email them at legal@marrowmed They unblocked mine after 1 day They just asked me for id coz it was not verified whenever I uploaded it
                                                      Even I'm facing similar problem, it's been two days they haven't replied to anyone of the mails... Please let me know how the process goes and I'll follow the same
                                                      M.Anjali's [Complaint's author] reply, Nov 28, 2021
                                                      My account got unblocked just now ...just email them at legal@marrowmed ...I emailed them 4-5 times yesterday and also called them ...and they resolved it in 24 hours
                                                      I was aksed for verification id
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                                                        Shahb4z
                                                        from Lingasugur, Karnataka
                                                        Nov 26, 2021
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                                                        Address: 393, Second Cross, Dollars ColonyJP Nagar 4th Phase, Bangalore, Pin 560078
                                                        Website: Marrow.com

                                                        I received a notification today saying that my marrow account has been blocked. I am shocked as I haven't misused my marrow account nor did I share my details with anyone. And, I uploaded my verification documents but didn't get approved. Can you please resolve my issue and retrieve my account as I have few months to my exam.
                                                        Is they resolved ???
                                                        Shahb4z's [Complaint's author] reply, Nov 28, 2021
                                                        Not yet
                                                        Did they unblock
                                                        Is it unblock now?
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                                                          geetanjali nayak
                                                          Nov 21, 2021
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                                                          Today I received a notification that my account has been blocked
                                                          I have logged in in 2 devices but never did simultaneous use
                                                          They were asking again and again for id proof ..exactly what id proof one is supposed to give??
                                                          Did they unblock
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                                                            Archu2596
                                                            from Agra, Uttar Pradesh
                                                            Nov 11, 2021
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                                                            Address: 3rd Floor, No. 393, 2nd Cross Dollars Colony, J P Nagar 4th Phase Bangalore KA 560078 India
                                                            Website: MARROW

                                                            I upgraded from plan b to plan c..They asked me to upload documents for KYC verification which they rejected .without a warning they blocked my account i had no idea about this.. it's been 3 days i complaint via email that let me do the correction ..they just sent 1 email in these 3 days and asked me to upload another document, i did. Now no response from their side ..i paid them 42000 i cant pay it again also they are wasting my time ..4 days are gone in this .if they have a problem they should resolve it faster ..but they are superslow !!
                                                            Is it resolved? If it is resolved how many days did it take to solve the problem? Even I am experiencing the same problem since 2 days and they are not replying.. please let me know
                                                            Did you get back your account
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