Maruti Alto Lxi Complaints & Reviews

I had bought Maruti Alto lxi in November 2008. Due to heavy rains in chennai for the last few days, there was severe water logging and the car was submerged in the water for 2 days. I had called the helpline for towing the vehicle to the service centre. The 1 st service was carried over and I have been informed that the alternator is not working.
I would like to know whether the replacement of alternator comes under your warranty, which i had seen in the manual given by Maruti Suzuki. Kindly clarify and please let me know.

kapoor

Dear Sir,


I am Manoj Kumar Yaduvanshi. I purchased ALTO LXI on 17-Nov-2007. It has been just one year. I have got my all the car services done from Rohan Motors Noida Sec -1 at time. There was no problem after First and Second service but after Third service I am having a lot of problems.


First problem is that after third service, I noticed that Engine oil was being leakage from my car and I discussed with the concerned person at Rohan Motors he asked me to take the car to their service center. I went to there but in between entire Engine oil has leaked and my car stopped on the way. After a lot of discussion they sent somebody and took my car to the service station. The filled the Engine oil and said now there will not be any problem, sometimes it happens.


Second Problem I noticed that my Clutch was not functioning properly. It was not as comfort as it was before the service. I went to Rohan service center 2-3 times, they kept my car at center for 3-4 hours but after that problem did not resolve. Then I complaint at Maruti (on [protected]) (the Complaint no is [protected]) after that they called me and said that they would have to open the Clutch and asked me to leave the car for the whole day. I did the same and they replaced a part that cost Rs 500/-. After that Clutch problem got resolved.


Now I went to my Dholpur via Bharatpur. I drove the cat at 100 speed I heard some noise from the engine. In Bharatput I came to know that there is a problem in Engine. I was suggested not to drive the car more than 50-60 speed.
This problem is due to oil leakage and careless service from Rohan motors because this problem I also discussed with them when I left my car for Clutch problem but they did not care and said it happens there is no problem.

It was very fearless Journey for me when I went to Dholpur and came back to Delhi with my family.

Sir now I don't have trust on Rohan Motor and don't want to leave my car with them.

Please advise what I need to do and whom I can contact to.

I also have registered a complaint on [protected]. Complaint no. is [protected].



Regards
Manoj Yaduvanshi

I have a car model ALTO LXI.my Mobile Phone Nokia 6300 was stolen from maruti suzuki service centre m/s fairdeal cars pvt. ltd. on 26.09.2008 when i was put my mobile for charging on charging counter. i was complaint to the manger of the service centre but they told me that its your fault you are not leave your mobile there.Its very heartful that a reputed company service centre told these things.Please take some action for the same otherwise maruti lose customer from that type of happenings.my mobile no.[protected]

Dear Sir,

My wife own's a Maruti Alto LXI car bearing No. KL- 02 Z 5166. It was bought in September 2006

As the same met with an accident, I had entrusted the car with Indus Motors, Mettukkada, Trivandrum for repair and the routine service at 40, 000 kms, on 17/09/2008. As I have to take my fater-in-law to Amritha Hospital, Ernakulam on 21/09/2008 for a major open-heart surgery which is scheduled on 25/09/2008, I had implored with the Service Team to provide me with a standby car. The serive person took me to the Customer Care and the lady there had no hesitation to offer me a car for the next day (18/09/2008). Believing her I called up the next day and I was told that the standby car would return the next day (19/09/2008). I called up the customer care lady in the number [protected] in the evening and I was informed that the ar would arrive only today (20/09/2008). Smelling foul I contacted a friend of mine, who is in possession of a new Hynduai Santro Car and he agreed, thoug with reluctance as he had planned an outing with his family on 20/09/2008, to lend me his car. As the insurance of our car expires on 27/09/2008 I went to Indus Motors today (20/09/2008) to renew the same. I happened to meet the ustomer care personnel and she promised me that they have arranged a Wagon R as a standby car for me and told me that i should collect the same before 5:30 P.M. I readily agreed and so called up my friend and informed him that i no longer needed his car.

At about 2:30 P.M i rang up the customer care and said that i will come around to pick up the car. To my utter dismay I was informed that the standby car was not available. When I enquired about the same i was given flimsy reasons. I contacted the works Manager of Indus Motors, mettukkda, Trivandrum, on [protected], who just laughed at me and said that he couldnt do anything.

I called up the Maruti Regional Office, on [protected] and I was directed to contact on [protected]. The person who attended the call told me that he is driving and that i should send a complaint by e-mail.

I find myself in deep peril as I dont have any other means to obtain a car other than a Taxi and take my father-in-law to the hospital which is more than 200 kms from home. The irresponsible acts of the Customer Crae department is quite dis-heartening.

The most interesting aspect is that I was initally the cusotmer of Sarathy Autocars, Kollam and Trivandrum and it was due to my dissatisfation in theri Service that I went to Indus Motors.

If this is the attitude of all the service centres, then I wont think that Maruti will remain on the top in the stae of kerala.

Kindly consider this complaint and please do the needful.

Thanking You

about 6months back while going for a short trip, my maruti alto LXI car got heated and went off.Next day i took it maruti service station(RKS saboo motors Hyderabad). There i was told that there is a problem with head and it has to be cleaned. I was charged Rs 7000/ and apparently problem seemed to be solved.But 1 month later coolant level dropped down and there was some mixing of oil and mud with the coolant.I immediately took it to above mentioned service station, where they just replaced the coolant and told no need to worry.Problem repeated again.Again I took it same service centre.This process repeated for 4 times.Later I was told that head has to be replaced and I was charged Rs 20000/.Now my comliant is why the problem not solved during my initial visit?? Was it due to inefficient repair on part of the servicing centre? I need refund for the trauma I have gone through..

I have purchased the Maruti Alto LXI on April 07 Registration no. DL3C AW 2194, from the first day i faced the problem of low pickup, i have told to Mktng Times, Okhla every time when i go for service but they have not done anything, after some time i got a problem in A/C, now they are saying that the A/C coil is blocked & u have to pay Rs. 1800 for labour charges, when i got my 3 services on time then why this issue occured in a duration of a year (in a season or summer). On service this has to checked but they have not done their job properly. This is all . Please do the needful help.
Thanks & Regards

Gambhir Singh
[protected]

I have purchased a Maruti alto Lxi from Apra Auto, Mahipalpur, N Delhi-37 during July 2006.

During June 2007, I got minimum 100 calls in one month from different insurance agencies for renewal of insurance though I have renewed my insurance from Apra on due time. On enquiring the other insurance agencies told me that they have got my detail from Apra against some payment.
This year again I have already renewed my insurance from Apra but still I am getting minimum 2 calls everyday from different insurance agencies. The caaler told me that they have paid Apra for the detail information.
I have complaint to Apra Mahipalpur last year also but nothing has happened.
I am surprised and facing lot of harassment by different insurance agencies.

1. The car is having scratches and major black marks inside after 1st servicing.
I have informed the workshop manager and he replied that "Sir when the second service is due then get the car we will do it". The Second service is due after 6 months, So what is the purpose of buying a new Maruti Alto.

2. Also when I bought this Maruti Alto there was some noise coming from the back and I have repaired twice but it is still there. The workshop person told me that it is due to speakers but question arise is I have got the Music system and speakers installed by paying more money compared to market from the same showroom (Millenium Mobility, Pune) from where I bought the car.
3. The sales person did not have sound knowledge of finance scheme and rules; also there was a problem after giving my old Maruti 800 to millenium mobility true value department in closing the old loan.
4. The Manager doesn’t behave well with us and there was no choice left as I have already paid for the booking amount and some part of down payment.
5. Today these people gave me a call and instead of asking the problem has been rectified or not they said sir we need to fill the feed back form so we need your feedback. I told to write that you don't know customer satisfaction.
6. The documents were not duly stamped and when I said this the answer I get was "sir your place is too far from showroom" and for that I went again to the showroom because it is far for them not for the customer.