Maruti Alto Lxi Complaints & Reviews

Dear Sir/Madam

We had purchased MARUTI ALTO LXI from Maruti Suzuki India Ltd. authorized dealer M/S Premsons Motor Udyog Pvt. Ltd., Ranchi vide invoice no.VSL07001834, dated 07.02.2008, Engine no. 1208662, chassis no. 1090163, vehicle no. JH01V/0266 & is under 3 years warranty.

My vehicle had been serviced timely according to guidelines given in owners manual of Maruti Suzuki India Ltd. & is under observation...

DEAR SIR
I CARRIED OUT COMPLETE PAID SERVICE ON 21/02/2010 AT YOUR AUTHORISED DEALER"S M/S ADINATH MOTRS SAGAR M P FOR MY CAR ALTO LXI MP O4 CB 2035 BUT THEY HAVE NOT CHECKED THE AC AND ALSO RETURNED MY VEHICLE WITH ONE LESS WHEEL COVER AND WHEN ON TODAY 27/03/2010 AGAIN I HANDED OVER THE SAME FOR A C REPAIR THEY TOOK ABOUT 4 HOURS MERELY FOR OPENING OF FRONT BUMPER THAT TOO AFTER REPEATED REQUEST AND STILL NOT REPAIRED THE AC BUT IN TURN ASKED ME TO COME DAY AFTER TODAY SUCH BEHAVIOUR OF STAFF AT SERVICE STATION IS VERY MUCH HARASSING AND THEY BECAME CAUSE OF SPOILAGE OF OUR VALUABLE TIME AND WE REQUEST YOU TO TAKE IMMEDIATE ACTION ON SUCH ERRING STAFF OF M/S ADINATH MOTORS SAGAR .

HAVE A NICE DAY!!!!!!!!

As I have planned to book my car through maruti dealer who can provide me good service, satisfaction as well as long term relation in terms of par excellence , i went through market with different dealers and all did almost the same job, but MARKETING TIMES AUTOMOBILES PVT.LTD 19,DLF Centre, Savitri Cinema Complex G K-II New Delhi-110048 gave me the assurance that they will provide the best, in terms of service and i will b able to experience the service myself.

When every thing was done & my car was suppose to b collected from the promised place sales guy first of all delayed my delivery and on asking for some action to be taken fast said nothing can be done and u have to collect the car from some different place, when created the fuss and told him that u never told me before the collection point then doing some favour he got the car at the desired spot ,the day of delivery the sales rep asked me extra amount said there was some calculation error, again I felt something is happening wrong, I came strongly and it turned out that he will do me again a favour by paying that discrepancy from his pocket, felt really bad took the delivery on 3rd Oct 2009 still waiting for the RC to come, repeatedly calling, enquiring and requesting about the same to the sales team recently I got a call that i[censored] want u can pick up your RC from some other place which I am not aware and took the bad attitude of the person handling me.

Forget about service ,excellence, long term relation this incident will never let me recommend, suggest or talk any positive about MARKETING TIMES AUTOMOBILES PVT.LTD .

Rajeev Jolly Wilson

Food & Beverage Hospitality Industry
+91-[protected]

To,
The Manager,
Customer Care,
Maruti Suzuki.

Dear Sir,
This is to inform you that I went to one of Maruti Dealer Workshop, Mohan Motor Udyog (0606-1) at Arupota, E M Bye Pass, Kolkata 700105 on 11.02.10 with minor accident marks in my car ALTO LXI no. WB 12B 2407. I was advised not to go for insurance claim but get it repaired by own money. I refused to do that.

Further, the service advisor told me to go for servicing of car as it ran almost 5000 km after 3rd free service in 9029 km (total exactly 14065 km and 1yr 10 months). So I went for paid service and he provided me with following services for Rs 1507/-. (Cash memo no BC09014060, Job card no JC09014011, dated 11.02.10 with customer Id 10801/5118)
1. Engine oil change,
2. Oil filter change,
3. Gasket, cylinder head cover chnge
4. Wheel alignment,
5. Break cleaning.

Then I noticed that,

(1) In the owners manual and service booklet, 1st paid service has mentioned in 20000 km /2 years after 3rd free service in 10000 km/ 1 yr. If servicing is required in between as advised me, why it is not mentioned there.
(2) After each service there is a provision for noting the details in the service booklet. But in this case, it has not been noted. May I conclude that the servicing was not required and that is why it is not recorded?
(3) This is the first time; no feedback (either verbal or written) was taken after the service by the workshop or Maruti. What is the reason behind it?
(4) The wheel balancing in 1st paid service should be free as mentioned in the Annual Maintenance Form, but I paid for that.
(5) I had a free service (not free washing) coupon from insurance company but only free washing is provided in that coupon. Why it is not clearly mentioned in the coupon regarding the services, which are free?
(6) I heard that the workshop arranges free checkup or service camps but I was not called or even informed any time.

Therefore, I have some doubts regarding the services I received. I used to go to said dealers workshop only, for servicing and in all the problems. I shall be obliged if you can clarify my doubts at your earliest.

Dr Surajit Sengupta,
B 176, B E College Campus,
Howrah- 711 103

Dear Sir,

I have purchased the Maruti Alto LXI on Jan 06 Registration no. TN59 AM 2952, from the first day i faced the problem of 1.Registration no not get before Jan 17,And i have told to The Marketing Guy Mr.Gobi in Solaimalai Maruti in Madurai,Tamilnadu @ Many Times,But He Not respond me .Still am not getting Insurance Cpoy every time when i go to The Showroom but they have not done anything, Now i got a problem in Heavy noise form backside of My car , now they are saying that free service after 1000KM only So The issue will be closed that time only. Really am very very disappointing . On service this has to checked but they have not done their job properly. This is all . Please do the needful help.

Thanks & Regards
S.Karuna karan.
[protected]
[protected]

Dear Sir,

I have purchased a car Maruti alto lxi from magic Auto Karol Bagh delhi on 20 Feb.2009 at the time of delivery I paid all payments according to executive but I never know that the payment 40000/- exsess received from me when I demand the invoice they told me that we will give tommarrow I did not receive any invoice and the by mistek / cheating of an Executive of Magic auto till date when I did not any response I coplaint to Maruti Coustmer care / regional office ( Gaurav sharma ) at delhi but till date I do not have recieved my balance payment I have already discussed with Show room Executive Gagan , Mr. Bedi, Mr, Ranjit and Director Mr. Kochar they said this is executive mistek and we can not pay to you your balance payment Kindly Help me and Advise.

Thakns & Regards

VK Verma

[protected]

It is very much regretted to say that my maruti alto LXI car which was purchased in the month of August 2007 from the Competent Automobiles & still drive approximate 10000 Kms. & Sevice Of the car was got done only from the Authorised Sevice Station Of Maruti i.e Competent Automobiles Gazipur was stopped on the way in Anand Vihar on 20.1.2010 at 9.oo PM when I was coming from Shipra Mall .In this regard a compaint was lodged to your Maruti Customer Care.After my compalaint a team of maruti mechnic was reached to strat my car but they failed to start my car & told me that the car cannot be started as the ECM of the car has been deffected. I am very much surprised that how the ECM of my car has been deffected while my car is drive only approximately 10000 Kms in 2 & Half years. I hope that you will fulfull my trust in Maruti Car by replacing the ECM of my car free of cost immediately as it is only manufactruing /technical fault.

CAR NO. JH09K 6375
Dear Sir
I have purchased one Alto car from Hindustan agency Bokaro in name of Sri SS Prasad in the month of march 09. Unfortunately the car met an minor accident in the month of may-June 09. As my car was under the tie up with the maruti. I had given the car in the in Bokaro. After 15-20 days I got my car repaired . I found that the painting of bonnet was not proper . I lodged the complain to the Manager (Works). The manager assured me in written that painting of the bonnert will be done next time.
Unfortunately my car met very minor damages of side door paints and back light assembly while taking the car out from the garage in the month of Aug 09. The same was given to repair at the maruti service and repair centre , Bokaro in the month of Sept 09. As the car was having very minor damages and the service cum repair centre was over loaded I was asked to get the car and give it to repair in some Off Time nad probably after Puja .ID, Chat and Deepawali.
I given the car on 15 th of the Novemaber 09 for repair. I was reported that my car is not having Jack handle , Tool Kit and Safety stand . During the time I have never given my car to any persons. I informed the service centre about the missing tools from my car during my First time repair. I was told that "Yahan aisa nikala nahin jata hai " Than I insisted that those things must have been lying in the maruit repair centre. I was told that they are not having the same I must have checked during the delivery of the vehicle. If I need i have to purchase those things to the counter.

My car got repaired on 21-11-09 . I observed that the car has got some punched mark at the top(which was not earlier while giving the vehicle for the repair) and the texture of paints are not proper which led to my unsatisfaction.
I was told that these punched may have earlier in my car. I requested Maruti that these are not when we have given the car for repair. BUT MY REQUEST WENT INVAIN. I have got delivery of My car.
After reaching home I opened the bonnet of the car I was stunned to see that the battery of the car was replaced. Seeing my past experience of Maruti regading missing of my tool kit along with Jack handles ,I immediately rushed to the work shop. I informed the manager regarding change of my battery from old one. I was informed that my battery has been sent for charging. and same will be given/replaced with in couples of hour. I objected that my battery was new and cannot get discharged. But I could not do any thing .
Sir, If the same thing has been done by the Road repairer , simply we might have called them CHOR AND WE MAY HAVE LODGED A POLICE COMPLAIN AGAINST THE Road repaires.
My faith with the Maruti since last 15 Yaers have churned like any thing. These two incidences are highly unethical may damage the name of Maruti.If I could not have noticed immediately ,they might have told that my battery has been replaced out of Maruti Repair Centre by Some one Else.My question is very simple who is Maruti to replace my Battery without my permission.
I reached 2nd day but i could not get the battery replaced.
I need your intervention for replacement of the Batery , recovery of tools and repair of My car to create my lost faith with Maruti.
Besides these the repair centre of the Maruti is not having propoer capacity of no of vehicles being repaired. neither they show any customer amenities in their Repair Centre. They charge for the Heat painting but they dont do it.
I request once againt to view my problem sicerely and seriously.
Thanks
CAR NO. JH09K 6375
BINOD kUMAR
ASST GENERAL MANAGER
PURCHASE DEPTT
SAIL/BOKARO STEEL PLANT

Res Addres: Qr. No. - 6049
sector : 4 D
B S City

phone : [protected]
[protected]
email id: binod.[protected]@gmail.com
alternate: bkumar.[protected]@gmail.com

I want that my complain should reach to the chief of Customer Service

The local service center of Maruti Udyog Ltd M/S.Narayani Moters Pvt Ltd, BBSR is unable to repair the Power Steering. The service failed twice and every time they charged thousands of Rs. Now I request Maruti officials to rectify the issue ASAP and free of cost.

Car No: OR02AM - 7355.

Bhabani Kant Mahapatra
Cell: [protected].

Sir,

I have given my Maruti Alto LXI Car bearing Registration No.OR 02AR 7855 on 15.10.2009 to M/s Narayani Motors Pvt. Ltd., Service Centre 217, Cuttack Road, Jharpada, Bhubaneswar (Orissa) for repairing. So far no repair and renovation have been done by your Authorized Dealer on the plea of non-availability of spares from the principal company. I am disappointed and disgusted with the bad service rendered by your dealer M/s Narayani Motors Pvt. Ltd.



I, therefore, request you to kindly instruct your Dealer to complete the repair and renovation work within 2 days and not to harass the customer by making unnecessary and inordinate delay.



Thanking you,



Yours' faithfully,







Santanu Kumar Das

Usha Villa, 103,

Budheswari Colony,

Bhubaneswar- 751 003

Mob. : [protected]

Sir,
I have handed over my Alto LXI Car (Registration No.OR02AR7855) on 15.10.2009 to M/s Narayani Motors Private Limited, Work Shop at 217 - Cuttack Puri Road, Jharpada, Bhubaneswar - 751 006, Ph[protected] for repair and renovation. But till today no repair and renovation has been done on the ground of non-availability of spares and it is lying in the work shop in the damaged condition. I am very much disappointed with the inordinate delay and poor service rendered by your authorized service centre.

I therefore request you to kindly intervene in this matter and give direction to the authorized service centre for completing the repair and renovation of my car within two days.

Yours sincerely,


(Santanu Kumar Das)
103, Budheswari Colony,
Bhubaneswar - 751 006.
Mobile No- [protected]

Recently I have given my vehicle for service at APRA AUTO(INDIA PVT. LTD) POLT NO 3 IDC, Opposite sec 14, Gurgaon, Haryana.

I submit my car to them.

I told them specifically to check my vehicle to inspect and troubleshoot the issues, but the some of the problems were there As they didn't fill coolant in the Radiator and didn't close the door of that . Due to which my car got too hot inbetween the place at the same time i made a call to service adviser named( MR. Rajesh singh , [protected]) but he didn't give any solution to me then i made call to maruti company's service and after that i found the way to take my car back to service center .
But since last 3 days , they didn't repair my car and i m facing such a number of problems and whenever i asked them abut car there is only one thing to say "It's under repairing till then only wait"
they also asked me to pay extra charges for the services like 250Rs. per day etc.

DATE of Service: 03/oct/2009

VEHICLE NO: HR 26 AR 4050

Sir/Madam
My single complain is this that at the time of sale of car it was committed that it gives a average minimum & Maximum was 14 KM to 18 KM, But i am just getting 11 KM in my brand new car.
Please justify. Its a clear cut cheating for sales promotion.

Regards.
Rakesh Tiwari

Sir,
My car battery was stolen from Maruti authorised Dealer Apra workshop when my car was there for reapir and now they are not willing to compensate. they have given me an old battery that when dead and had to recharge. Please advice what kind of action can i take before taking it to consumer court and is it feasible to take it comsumer court.

I purchased Maruti alto lxi on 18th August 2009 frrom popular Vehicles, trivandrum.Now my problem is that the rear right door of the same is not properly closen, i need to push it hard from the same day itself i bought the car, but the executive said the t it is common for alto, what can i do.I can afford it.i just bought it 3 days ago.I need to solve it urgently, Mob [protected]

hi,
I have purchase the ALTO LXI car in the last month, one day I found the when both the back door open then there is no light glow and the same case when open the DIGGY door, I talk to Maruti helpline they told me to contact the deelar then I contact to BATRA Center . There they said that now the Co . does not providing the Back door & Diggy Door switch thats why the indication is not there whether the door is properly closed or open .

If the Company is not provinding the same thing then I can asked why because if you compaire the cost and quality the ALTO cost is very -very hight as per thier quality becuse if you compaire the WAGON-R or other Company Car then thier quality is very good as per thier cost but its cost is very highy 2.86 LAC and quality is like Go -CART and apart from this maruti people doing very cheep type stolen activity they are not providing the switch and steering cover, what is this, to do this how you can save man .
but in the future atleast I never suggest to anyone to by MARUTI car, Hunday car is lway best in all the sense .
if have little bit sens provide me the door switch .

Hi

I bought a true value vehicle from BIML Auto Bangalore which was send to its second free service on 13th July, when the vehicle was taken every thing was checked by the pick up man and number plate was well in shape but in the evening when it was returned the number plate was broken and I was promised by the service manager and driver that they will replace the broken number plate next morning.

Mr Manjunath was the manager I spoke, I made the payments due against services to the driver.
next day Mr Manjunath stopped attending my calls and there was no communication from there end and mean while I had to pay fine to a traffic police as well because of broken number plate and then got it changed on my expense @Rs 500.the wole episode costed me monetarily and mentally.

Is this the way to treat your customers? you break there good and then dont replace them?and top of it stoop attending there calls?

I hope some action would be taken.

Thanks

Reena Thakur
vehical no- KA 03 MH 2632

Sub - Unsatisfactory services from Maruti Competent – Ghazipur (Authorized service center of Maruti Udyog).

DearSir/Madam,

I was regularly getting calls from Competent for the feedback form I have received from maruti udyog, Customer support people used to give calls frequently and request to deliver this feed back form to them, I told them that I have a problem with the car that its windshield got broken twice in last two month after I get my car repaired from them. I was told by support team to bring the car in morning and I was assured that I will get my car back in evening on the same day.

I went to Competent on 18th Jul with my one year old Alto Lxi car which I purchased in Jul 08 from Competent only.

At the time I handed over my car to Competent I reported three problem in my car
1. Windshield replacement
2. One small nut in rear bumper
3. Clutch was tight

At the time I went to collect the car from competent status was as given below.
1. Windshield replacement - Done
2. One small nut in rear bumper – Not done
3. Clutch problem – Not Done
4. Petrol was 25% filled while at the time of handover it was half filled.

Time schedule communicated by Competent
1. On phone before handover to competent -. Same day repair commitment
2. While handing over to competent – Next day
3. At the scheduled time delivery after repair – not ready one more day required

Person interacted but not satisfactory reply
1. Mr. Sanjeev – Supervisor
2. Mr. Jha – Manager Body Shop
3. Ms. Simrat – Customer Support
4. Mr. Rehman – Manager Works

When I made call on schedule time of delivery I got the message that car is not ready I need to come next day. This was not communicated to me by company but was informed on my call.
I told them that I will collect the car in evening at around 6.30PM but Mr. Sanjeev supervisor of Body shop said that he leave at 6.00pm so need to come during office hours. The people concerned doesn’t value other ‘s time, though they expect others to value theirs( I somehow managed to go to collect the car during office hours, around 3 pm, but I was made to sit about 2 hours, but still with things not fixed, as mentioned above). Mr Sanjeev (supervisor) was walking around here and there busy with his own work, with no concern for the customer waiting for the delivery(though I had already confirmed on phone that everything is ready) when ever I asked him about my papers his reply was, papers are in process. After so many requests I got my papers and I made the payment. Nobody bothered to handover car to me I was told that your car is parked at that location just go and collect, when I went to collect the car from the specified location I got totally shocked when I saw even after giving the car for two more days in workshop, reported last two problems were unattended, When I asked supervisor he said ‘rah gaya hoga abhi kerwa dete hai’ and he asked the person to change the rear bumper nut.
But still my third problem was unattended and supervisor Sanjeev was convincing me that the clutch is ok and does not have any problem. If still I want to get clutch checked I need to go to repair department – Is it my duty to go to different departments for different reported problems????
Another shock greeted me when I saw my car ‘s petrol tank, that was at half (50% filled) when I handed it over to competent but when I was about to get delivery of my car it was only quarterly filled. When I asked them they said petrol was quarterly filled. I had discussion with customer support and all but nothing could be concluded meanwhile 2 hours had passed and I left my car in competent only and till date it is with competent, nobody has bothered to make call or to attend customer.
I spoke to Mr. Rehman (Manager-works) on 22nd Jul, I was told that I would get a call back after investigation but still same as history nobody turned up.
Will somebody from Competent/Maruti Udyog (Support department) will look into this matter to close the issues??


Regards

Rajiv Gupta
Cell-[protected]
Car No. UP14AR-1807

sir,
my brother purchased the car from rana motors tis hazari DL1C L 7583. I gave my car to wazirpur workshop for repair of acidental claim. They told me to change the front driver side fronterr and bumper front. but the fiting of bumper is not proper, the fronter looks as repainted inspite of new. 1 small mat is misplaced seat covers are dirty, some dents are welcomed. The showroom staff is not kindly.
this is the second incidence. They never give the car on time which is commited. even this time i suffered alot . one of my client was unhapy due to the late delivery and for thjat late recieving of services by me.


as per the above mentioned details i am 100% unhappy with rana MOTORS.]


KINDLY FORWARD IUT TO MARUTI INDIA AND RANA MOTORS.

DINESH VATS
[protected]

Two Months back i got my car accidented and claimed Insurance for the same and booked my car at T.R. Sawhney Motors Service Center, Waziarabad Road. After Service & Repair i payed approx 6500/-rs as my Front Bumper and Right Side Fainter was replaced by New One. But soon i come to know that instead of replacing the accidental part with new one they have just dainted and painted it but when that paint become fainted all things were open in front of me. I request to cancel dealership of this type of Maruti dealers and Insurance Company should take a hard step against T.R. Sawhney Motors. I can Show all billing details to Insurance companty that how this dealer is making fool of people and earning money by wrong way.<br />
<br />
Thanks & Regards<br />
Praveen KUmar<br />
Mob. No. : [protected]<br />
Vechile No. : DL6CJ-6452 (A/C Hitech Audio Systems Pvt. Ltd)

dear sir,
i bought a car maruti suzuki alto LXI from rohan motor new delhi on aug 2007
Complaint:
1. one day after i had a problem with the engine oil indication
2. after 6 months i had a problem with clutch set. they replaced lots of time the complete set of clutch but after replaced its working same till now i dont know why

Dear Sir,
I like to draw your ateention on the following points for my dissatisfaction in repairing work in M/S Bhandari Automobiles Pvt. Ltd. Kharagpur. West-Bengal.for my car Registration No.WB-34N-9077. I purchased the car in March'2006. Unfortunately I met with an accident in oct'2006 and the aciidental repair was attended by M/S Bhandari Automobiles Pvt. Ltd. Kharagpur and the same was handed over to me without proper repair. Since I was a new hand then I could not detect steering problem immediately but the said defect was brought to the notice of the dealer. The dealer assured me to rectify the defect. Unfortunately I met with a second accident in April'2009. Again the accidental repair was attended by the dealer, but the car was handed over to me without being proper repaired i.e with the same problem rather worst in streering. Moreover the car was handed over to me without proper verification and I am thankful to God that I have been saved from a serious accident with such defective vehicle. It is very sorry to say that such type of service is not at all expected from a reputed company as well as from a reputed dealer.
Thnaking You.
Pradip Ranjan Bose.
I hope that you will look into the matter urgently so that the defect may be rectified at the earliest.

From

Anil Kumar.V
T.C.28/78, Kaithamukku,
Near Ananthapuram Towers,
Trivandrum-695024

To
PANKAJ NARULA,
Chief General Manager(Service)
MARUTI SUZUKI INDIA LTD.
PALAM GURGAON ROAD
GURGAON-122015
HARYANA

Sir,

Sub : Complaint regarding delivery of defective Maruti alto Lxi.
Ref : Invoice No.50079 AL 1-1M dtd[protected].

This is to bring to your notice and to request remedial measures for the bitter experience, I had in purchasing one Maruti alto Lxi from M/s Popular sales & services, Trivandrum as per the details below :

Name of Dealer Popular Vehicles & Services Ltd.
Killippalam, Karamana Post,
Trivandrum
Dealer code 1601
Date of delivery [protected]
Vehicel Model Maruti Alto Lxi
Invoice No. 50079 AL 1-1M dtd[protected].
Chassis No. MA3EYD81SO1371075
Engine No. F8DN3657378
Registration No. KL-01-AV 1941

I took delivery of the above mentioned vehicle on[protected], on the day of delivery itself, the AC cooling was not there, when I reported the matter to the show room, they told me that the cooling will start after the vehicle run for sometime. As this was my first car, I believed what the showroom people told me and even after running 60 Kilometers, the AC was not at all functioning and horn was also started malfunctioning as it was working only intermittently, and whenever I switched on the AC the fans were blowing only hot air and I could make out that the AC was not at all working and I have been cheated with a defective alto lxi.

Further to this on[protected], I took the vehicle to the showroom and they directed me to the Maruti Service (popular) where after inspection of the vehicle, the service people told me that the compressor of AC was not working. The compressor was not holding the gas as one of the nuts is defective. They told me that they will take out the compressor and sent for overhauling at some other work station and will return it to me after four days. This clearly shows that I have been sold a defective maruti alto lxi. Even as on date the compressor was not refitted in my vehicle. When I contacted the Maruti show room and service center, I have been told that the compressor is faulty beyond repair and they will replace the same within a week.

From the above, I come to the conclusion that

(1) Contrary to what people are made to believe, the dealer has not checked the vehicle throuroughly before delivery. they have been deliberately cheating me with supplying a defective car.
(2) After the sale, the dealer’s response was indifferent and even now they have not made any earnest attempts to replace the defective compressor.
(3) I have been sold a defective car at the cost of a Maruti alto Lxi.
(4) If the AC compressor or anyother part of the vehicle is defective at the time of delivery itself, as the dealers say, it is a manufacturing defect and as such I must be adequately compensated for the mental agony, I have been through in purchasing a Marut vehicle besides replacing a new vehicle.

I therefore, request you to take immediate measures to replace the whole vehicle and to compensate me adequately for the mental agony the purchase of the Maruti vehicle caused to me, failing which I will be compelled to file a consumer case.


Awaiting your early reply,

Sincerely,



Anil Kumar.V
photo of car after taking out AC compressor and pasting the tubes on the walls with tapes.attached

DELIVERY DATE CONFIRMATION.

i purchased maruti alto lxi in aug 2007. when in march, 20008, i started using ac, there was no cooling. then i approached modern automobiles in chd from where car was purchased. was told that there is probem with ac pipe and it was replaced under warranty.job card incoive number BC07012559dated 10 march, 2008. . again in aug, 2008 i felyt that cooling was less. so i again approached modern. was told that there is no leakage but gas was filled a bit less. so again filled gas. now this year again as i hv started using ac, im feeling that cooling is less. can u pl depute someone from maruti to get it checked thoroughly to know the ault and get it rectifies. car is still under warranty. car was purchased in my mother's name that is mrs. kamal sodhi.
my e-mail- [protected]@rediffmail.com
phone number-[protected]

Dear Concern,

This is to bring to your notice that I purchased Maruti Alto LXI in February 2008 from authorized dealer Rohan Motors Noida. My car is going to complete 1 year and I didn't face any problem from my dealer. But from past 2months I have been getting unauthorized calls from JK motors (sec-9 Noida-[protected]) forcing me to get my insurance done from them. I am aware of my renewal date and will do the payment accordingly but they don’t have any authority to harass me. Kindly take requisite action against this.

Regards
Shakiba Mannan

I have purchased Maruti Alto LXI from Navneet Motors Thane on January 8, 2008 in exchange of the second hand Maruti[protected], which I purchased in 2000 September and used it fir 8 years. It had an excellent performance.But since I am a Kidney Transplant Patient staying in Palghar and need to go to Mumbai for my medical follow-ups regularly, I was forced to go in for a low budget new car.My wife drive the car single handedly as I cannot afford a drive.But she is very unhappy with the performace .I will be highly obliged if you look into the matter at the earliest and help me out.Thanking You and eagerly awaiting your positive response.

To

The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015

January 29 2008

Sir,

May I approach your good self with following and crave the favour of your taking a compassionate view of my miserable plight:

That I have purchased a new Maruti ALTO LXI on 08/10/2008 from Competent Automobiles Co. Ltd Tikkar (Didwin) Hamirpur (H.P). The above car was fully insured through your company vide policy No. 4685163 before its delivery.

I had hand over the vehicle at your workshop Competent Automobiles Co. Ltd Tikkar (Didwin) Hamirpur (H.P) on 31.10.2008 vide job order No. 504215 for its repair. Consequently, I have taken back my car after about one moth i.e.28.11.2008. However, your company had charged Rs. 23000/- (Rs.21500/- cash against receipt No.C003755 dated 28/11/2008 + Rs.1500/- by adjusting of receipt for Crain charges from NIT campus to works Tikkar (Didwin). It is not clear for me when my car (Vehicle & Accessories) was fully insured and even one month has not been completed after its purchase then why Rs.23000/- has been charged from me. I have asked for details of Rs. 23000/- but your company personal give me evasion reply in this regard, which is not desirable.

After my repeating demand for details of Rs.23000/-, the competent automobiles co.ltd. has refunded me Rs. 3843/- vide cheque No.054960 dated 23/1/2009 and verbally told me that a sum of Rs.7900/- has been deducted for new parts in addition to 50% depreciation. Although I had purchased the above car during October 2008 and was fully insured (Vehicle & Accessories) then it should be charged from insurance company not from me.

I must make it clear that my patience is fully exhausted and ultimately I have written to your good self for appropriated intervention in the matter and refund excess amount to me charged by your company.

Thanking you.

Yours faithfully,


(Gulab Singh Thakur)
Electrical Egg. Deptt.,
National Institute of Technology,
Hamirpur (HP) 177 005

I have sent following Emails to Maruti but no feedback on compaint.

Reminder 3,

--- On Sun, 25/1/09, Rangnath Joshi <[protected]@yahoo.com> wrote:

From: Rangnath Joshi <[protected]@yahoo.com>
Subject: Fw: Re: HT20090118_[protected] Fw: Complaint of my Alto LXI
To: [protected]@maruti.co.in
Date: Sunday, 25 January, 2009, 8:47 AM

Remainder 2, If this Email is not taken seriously, the matter will be raised in consumer court, Rangnath Joshi

--- On Fri, 23/1/09, Rangnath Joshi <[protected]@yahoo.com> wrote:

From: Rangnath Joshi <[protected]@yahoo.com>
Subject: Re: HT20090118_[protected] Fw: Complaint of my Alto LXI
To: [protected]@maruti.co.in
Date: Friday, 23 January, 2009, 2:20 AM


Reminder
--- On Sun, 18/1/09, Rangnath Joshi <[protected]@yahoo.com> wrote:

From: Rangnath Joshi <[protected]@yahoo.com>
Subject: Re: HT20090118_[protected] Fw: Complaint of my Alto LXI
To: [protected]@maruti.co.in
Date: Sunday, 18 January, 2009, 11:41 PM

Dear Sir, Since from the purchasing till date, my car is being servised at Wonder Cars only who is the dealer of Maruti. Regards, Rangnath Joshi

--- On Sun, 18/1/09, [protected]@maruti.co.in <[protected]@maruti.co.in> wrote:

From: [protected]@maruti.co.in <[protected]@maruti.co.in>
Subject: HT20090118_[protected] Fw: Complaint of my Alto LXI
To: [protected]@yahoo.com
Date: Sunday, 18 January, 2009, 11:37 PM


Please include the following line in all replies.
Tracking number: HT20090118_[protected]

Dear Mr. Joshi,

Thank you for visiting our website.

We regret the inconvenience caused to you, however we request you to kindly
confirm us the Name, location or code of the Maruti Authorized Service Station
or Dealer Workshop from where you got the last car serviced. This will help us
to resolve your complaint at the earliest.

1903-01
WONDER CARS (P) LTD
PLOT NO. 69
BLOCK-F2
MIDC PIMPARI
PUNE

1903-02
WONDER CARS (P) LTD
12
NPS LINES
SOLAPUR ROAD
OLD POOL GATE
CAMP
PUNE-411001

Thanking & assuring you of our best services at all times.

Please feel free to revert in case of any query or clarification.

Regards,
ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please Visit us at <http://www.marutisuzuki.com>
001
==========================
-----Original Message-----
From: Rangnath Joshi <[protected]@yahoo.com
Sent: Jan 18, 2009 10:25:54 PM IST
To: [protected]@maruti.co.in


Dear Sir,

Please refer my Email below which I had sent on 13 Dec. 2008, but there is no
reply from your side. Even though the Email Id was different, but the same
should be forwarded to from your internal departments.

You are requested to take immediate action on same.

Thanks & Regards,

Rangnath R. Joshi

==============================
--- On Sat, 13/12/08, Rangnath Joshi <[protected]@yahoo.com wrote:

From: Rangnath Joshi <[protected]@yahoo.com
Subject: Complaint of my Alto LXI
To: "[protected]@maruti.co.in"
<[protected]@maruti.co.in
Date: Saturday, 13 December, 2008, 8:06 PM

Dear Sir,

This is Rangnath R. Joshi, from Pune. I have purchased Maruti Alto LXI on
30/4/2006 from Wonder Cars Pvt. Ltd., Pune.

I was facing the problem of vibrations of vehicle at particular speed 80
Km/Hr. The problem was noticed around the car running 7500 Kms.

When it was discussed with Wonder Cars, they replaced 4 Tyres of car when the
car running was around 16000 Kms. and the problem was temporary sorted. (May be
due to new tyres)

(Your Maruti Suzuki's representatives had also visited to my place for the
enquiry of the same when the temporary problem was sorted)


When the 5th tyre was replaced due to puncture, the problem was noticed again.

I am continuously chasing Wonder Cars since the running was 30, 000 Kms.
But Wonder Cars are unable to sort my problem and they are asking me to
replace the Tyres with my expenses.

(As per std., life of tyre is 40, 000 Kms. My tyres are replaced around 16000
Kms. Present running is 40, 000 kms. that means new tyres are also not used to
their full lives. If the problem is only due to tyres, why Maruti is providing
the lower quality tyres? and why customer should face the problem? I am not
responsible for the same.)

My car is with extended warrantee of 4 years. I need my car to be problem
free.

Please take this as a serious complaint and look into the matter immediately.

I have already recommended many customers to purchase Alto Cars.

Considering my problem and best services, you are requested to sort my problem
to avoid further complications.

Thanks & Regards,

Rangnath Joshi

My contact details are as below..

Rangnath R. Joshi
Astitwa, Gat. No. 489, Near Dnyanai School,
Opposite to Mercedse Benz Comany,
Jadhavwadi, Chikli, Pune.
Ph. [protected]

I have purchases an ALTO LXI car on 01.10.08 from M/S Krishna Auto sales (P) Ltd Jodhpur. I am working in Punjab National Bank at Jodhpur. Your dealer has assured me that a coporate discount of Rs.5000/- will be given to me on purchase of Alto LXI. I have completed all required formalities i.e. submitted required documents for the purpose. But as the company sales executive says these documents were misplaced at the company office. He said that he will fix liability of the concerned person and pay the corporate discount, But till date They have not paid any discount. On enquiry they denied payment of discount saying that now the claim of discount from Maruti company is not possible. I have lodged complaints on 24.12.08, 26.12.08, 29.12.08, 31.12.08 and lastly on 10.01.09 to contactmaruti.com under HT 20081224_[protected] but no positive response is recieved from your estimed company.

I finally request you to please look into the matter and arrange to make payment of corporate discount of Rs. 5000/- to me.

The name and address of the dealer at Jodhpur is as follows :-

M/s Krishna Autosales (P) Ltd
Shastri nagar Ind. Area Jodhpur.

with regards,

Laxman SIngh Rathore
Punjab Nationa Bank
Angira Darpan
Chopasni Raod Jodhpur

Email add :- [protected]@pnb.co.in