No Broker Complaints & Reviews

Dear team,
This is in reference with my ‘Relax plan’ with No Broker. Please see the details below:
Relax Plan:
Date of Purchase 26/11/2018
Date of Expiry 10/01/2019
Personal Manager: Ismail Khan [protected]
ismail.[protected]@nobroker.in
Till the payment, the services were good- however I am sad to say that post the purchase, I have been given the least attention possible. I have been given 22 options- most of which are either out of the area, budget or specifications.
I’d like to withdraw from the service and please revert my payment.
Before escalating it here- I tried thrice on in-app chat service, and once spoken to the customer care executive Mr. Santosh- but all attempts are in vain.
Awaiting a resolution soon, sans which I’d have to take a legal recourse.
Regards,
Advocate Shreya Jain

After providing all details mr. Syed given email confirming the booking of shifting agency which is deviating from the fact on return email neither email received nor calls.

Need refund of rs 1500 paid as token of booking

Details of communication given hereunder

Sent items
Write
Re: sr_ payment confirmation for house relocation
"swapnil galave" to you & others
Sat, 21 apr 2018 08:48:32 gmt+0530

We have blocked some images in this mail for security. Click here to view the blocked images.
Kind attention: mr. Syed.

Very much disappointed with the service offered so far. Even after clearly informed all details many queries arised only in confirmation email. Scared about the service hereafter. Reaching to you over phone becomes a big task.
Without any feedback on my trailing email everyone just assuring a call beck which never ever happens.

For confimation on small changes i was supposed to wait for days time? Really don't find any purpose behind choosing the nobroker team with such poor service.

So please cancel the booking for home shifting and arrange to refund my token.

With regards,

Swapnil galave

+91-[protected]

From: nobroker packers and movers
Sent: fri, 20 apr 2018 18:01:20 gmt+0530
To: [protected]@rediffmail.com
Subject: re: sr_ payment confirmation for house relocation

Hi swapnil,

Thanks for revert, we will check and we will get back to you.

Regards,
Home store expert

On fri, 20 apr at 3:52 pm, swapnilgalave wrote:
Dear mr. Syed,

Thanks for your email & details.

Want to update on few points which is slightly differing than what we had discussed earlier.

Destination address : dhayari pune - 411041

Packing confirmed - premium packing for freeze, leather sofa.

Movement time: morning slot (8 am)

From floor -4th floor
To floor -9th floor

Service lift available at both the location - no. Passenger lift available which can be used for small cartons. Major items like sofa / bed etc need to be carried away manually.

Inventory details :
Fridge, water purifier, sofa 2 1 1, 2 plastic chairs, double bed, dismantle, dressing table, cupboard-2 nos, cycle, swing, honda unicorn, 15-20 carton boxes of cloths & kitchen utensils etc.

Other terms & conditions:

Price of the quotation might change if movement date/inventory is changed after confirmation of payment. A revised quotation will be offered as per the change in price if necessary - not acceptable. Already informed that slot may be flexible. Confirmation regards to the slot shall be given 1 day in advance.

Please revert with consideration / acceptance of above mentioned changes.

With regards,

Swapnil galave

+91-[protected]

From: nobroker packers and movers
Sent: fri, 20 apr 2018 15:09:07
To: [protected]@rediffmail.com
Cc: mannur rathod
Subject: sr_ payment confirmation for house relocation

Dear swapnil,


Congratulations! Your movement has been confirmed.
We are pleased to connect you with our business partner who will take care of your moving needs from here. Please find below contact details of your relocation vendor and they will be your point of contact for any move related queries you may have at any point before, during or after the move.

Partner details:
Vendor name: riseup
Name: mannur
Contact number: [protected]/[protected]
E-mail id: mannur. [protected]@gmail.com

Customer details:

Name: swapnil galave
Phone: [protected]
Email: [protected]@rediffmail.com
Crn: pm-56007

Payment details:
Total amount: 15000
Token paid: 1500
Balance amount* to be paid to vendor: 13500
(*for intercity customers 70% of remaining amount to be paid at pickup and 20% will be received on delivery date)
Ac assembly charges (Not inclusive of above quote) :
Ac dismantle charges (Not inclusive of above quote) :
*paying tips at the drop off location will be customer’s choice and cannot be claimed afterwards.

Movement details:
Movement date: 22/4/2018
Movement time: morning slot
Source address: mira road (Mumbai)
Destination address: dhanori (Pune)
(*if there is any change in movement date please keep us updated for better assistance.)

Inclusions and other details:
Economy packing includes bubble/ cargo sheet / foam blanket wrapping of electronic goods and fragile items and packing miscellaneous items in carton boxes. Only major items (Cots, refrigerator) will be re-arranged and premium packing includes bubble wrapping of furniture also.

Package chosen: economy

From floor : 4
To floor: 3

Service lift available as source: yes
Service lift available at destination: yes

Unpacking included: yes
Rearranging included: yes

Inventory details :
Fridge, water purifier, sofa 2 1 1, 2 plastic chairs, double bed, dismantle, dressing table, cycle, swing, honda unicorn 15 carton boxes,

Please contact the dedicated helpline number for any query.

[protected]

[protected]@nobroker.in

Other terms & conditions:

1. Please keep your cash/jewellery/valuables in your custody. Goods transfer through rope is at the sole discretion of the customer. Any concern during or after should be brought to the notice of vendor immediately. No-broker & the vendor would not be liable for any mis-happening.
2. The packing materials are the property of the vendor and will be taken back on the same day o[censored]nloading, otherwise, rent will be charged as per the vendor's policy.
3. The above quotes do not include any dismantling (Carpenter work) and fittings of electrical, electronic appliances. Those charges would be extra and to be decided between the vendor and the customer.
4. Mathadi (Union labour & related) charges have to be paid by the client and is not included in the quotation (Mumbai/pune /kerala and others if applicable)
5. Nobroker acts only as a connection medium between the customer and vendor. All agreements, damage claims that arise through this service are between the customer and respective vendor. We suggest both parties to access the inventory properly for any damages before the handover. Hence nobroker recommends transit insurance. The customer should approach the vendor for insurance copy at the starting point.
6. Price of the quotation is subjected to various factors and hence a slot is booked in advance. Price of the quotation might change if movement date/inventory is changed after confirmation of payment. A revised quotation will be offered as per the change in price if necessary.
7. Full payment/ part-payment of balance amount is with sole discretion of vendor.
8.ac mantle and dismantle charges are only service charges and materials has to be purchased separately which is not inclusive of the quote.
9. Carton box's - the size of the carton box will be 2 feet* 2 feet.
10. Due to unforeseen circumstances if the movement is not executed, then the liability will be only to the token amount paid by the customer.


Ps: the token amount is non-refundable.

Regards,
Syed rehan ahmed
Home store expert
[protected]

968355:244769

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