Paytm Postpaid Complaints & Reviews

Hi,

I am Praveen, I recently paid my due balance but that agent was not cleared my due balance and he can't lift my phone.i want raise to complaint.can you please solve my problem....

Actually in my post paid wallet 1000 rs they
And i paid 1300 after the due date means I tried same day but it's not taking next day morning I paid 1300 they gave waiver also for that but the thing is I am unable to use postpaid where ever I scanned it's not taking I have raise the request to customer care also they told that there is no post paid team u need raise the request to paytm app there is no option for raise the request and...

I am abdur Rahman Laskar
Paytm postpaid account number PYTMPPABFL[protected]

Dear sir/mam
Earlier i was paying all the dues on time but from past few months i am unable to pay
Because of family (devorce) problem

Now i want to pay i have request them to waive off the penalty amount

I got an email and chat reply from Paytm and Aditya birla finance that if i pay INR 8200 then the...

I'm not done in paytm last 2 purchase or transaction but in paytm showed below amount im done that like
Transaction - 1 (INR 9897.97)
Transaction -2 (INR 3780)

I raised this complaint on paytm customercare and cybercrime website

i want resolve this issue im not pay this amount to paytm postpaid

paytm complaint ticket number : [protected]
Cybercrime Acknowlege number : [protected]

fraud transaction slip attached here

PAYTM POSTPAID is not providing option for closure of account.

They are charging too much for delayed payments. So i want to deactivate the postpaid account, but the company is not providing proper options.

There is no proper customer care number, for any postpaid related queries on call, they are sending SMS link which is redirecting to PAYTM App help&Support section.
This help&Support is very work one, it is a CHATBOT which display only predefined options, there is no option for the customer to enter their query.

It is just like a FRAUD as there is no proper option for the user to input their queries.

I have used inr250 but they charge inr600 the next month and i didnt know what to do they didnt send me any updates regarding it and after 3 months the outstanding bill is 1999 and before i could do anything it was inr2229 the next month i would like to pay only the 250 + the 45 for the late fee as per the guideliens .

I have used 245 rupess and I forgot pay now the outstanding bill Is 2229 rupees

I had pay Rs. 3600/- on 22nd May after getting the mail from Mr Anikrt Vohra on 22nd May as
"Dear Customer,
Kindly find your Paytm Postpaid account outstanding details lended by Aditya Birla Finance Ltd.
The total outstanding is Rs6441.53/- and We have agreed upon the payment of Rs3600/-, Rest amount will be waived off.
Please note this offer is valid for today only so kindly make payment today itself. Non payment will void this offer.

REGARDS
COLLECTION MANAGER
ANIKET BORA"
After sometimes again they called me that kindly deposit the amount but I had already paid Rs. 5000 in past on verbal discussiion, it means they cheated to their customers.

Kindly close the loan other wise I will go to RBI for the same

Hi,

I got a call from paytm recovery team [protected], they told me sir your total postpaid bill is 13463 due. I[censored] pay 5500 postpaid bill amount then I will close ur loan and activate ur postpaid again. So, I went in app and pay 5500 postpaid amount through paytm app. After payment my account is not close and shown amount 7963 yet to pay. I request please take strict action in this type of collection agent. I take a money from my close freind for my younger son medical treatment. I request pls address this complain to paytm postpaid team. And clear my postpaid bill immediately if amount will not clear then I will complain this scam to RBI portal.

Thank you

Sir i discuss with companies advocate Mrs. Varsha Singh and senior officer Lending head Mr. Ravinder Kumar they told me to pay Rs. 10500 and rest amount they told to waive off but now companies recovery agents force me to pay I received an email regarding this kindly order them to update my accounts

Hello Team,

This is to intimate you that I have applied for Personal Loan through Paytm Postpaid and my KYC and all the formalities was completed by paytm and after succesful completion I received a mail from Aditya Birla Finance Limited abount my loan Tanure of 30 months details but I still have not received amount of 2, 84, 070 INR when I reached out to paytm redressal team they mentioned that the amount has already been disbursed as per their system, I have shared my bank details etc but still there is no update on my issue only they are asking the time of 48hours etc for Investigation. I need the amount on urgent basis and the said means alot for me, Also they have made an EMI as well as per their system in Paytm application and the date of auto debit of EMI will be 5th May, 2023 (5th Day of Every Month)
Date: 2nd April, 2023
Loan Account: LXN-D[protected]
Registered Number: [protected]
Requestor Name: Gopal Kumar

Kindly Help to release my payment, Thank you

Every month while scanning Paytm scanner they deducted amount automatically and then do not close postpaid account by saying that you have used account while I paid same amount at same time. And charged wrong convenience fees for the payment of 106 the charged 104 amount of convenience fees while I paid 106 on same day which is automatically deducted I was not want to pay through postpaid.

I delayed my January payment due to some personal problems, but after that 8 cleared all dues with penalty without any obsession, after that my limit increased.i used my February balance and on billing of march 1, they jst blocked my account without any reason. I pay all my bill before 7. Tell me how can i unblock my account.

Dear Sir,
सर, मेंने paytm पोस्टपेड से 8000 का लोण लिया था. वह लोण मेंने थोडा थोडा करके चुकाया है. मुझे आपके पोस्टपेड रिकव्हरी डिपार्टमेंट से कॉल आ रहे थे तो जिस रिकव्हरी एजन्ट ने मुझे कॉल किया था उन्होने मुझे payment करणे के लिया कहा तो में ने उनसे request कि और कहा कि में आपका पायमेन्ट कल कर दूंगा. दुसरे दिन मेंने खुद उनको कॉल लगाया और कहा कि मॅडम में अभी payment कर रहा हू, पर जीतना अमाऊंट है उतणा नहि कर पाउगा तो उन्होने कहा कि ठीक है आप कितना कर शकते हो. ओ अमाऊंट 5000 कुछ था actual में कितना था वो पत्ता नही. तो में ने कहा कि मॅडम में अभी 3500 कर शकता हू तो उन्होने कहा कि ठीक आप कर दो, तो मेंने ३ सप्टेंबर 2022 को पेड कर दिया और उन्होने ये भी कहा कि अगर आप one time में कर दोगे तो आपका पोस्टपेड लोण क्लिअर कर किया जायेगा, और आपके paytm पोस्टपेड अकाउंट का due 7 तारीख तक क्लिअर हो जायेगा. जिनसें मेंने बात कि उनका मोबाईल नंबर [protected] है. आपके इन्फॉर्मशन के लिये व्हाट्सअँप्स चॅट का स्क्रीन शॉट attach किया है.

Hii...my name is hardev...my complaint is against Paytm postpaid...i activated paytmpostpaid and use it...but then i pay my bill of 368 rupees...After that i didnt use single rupees of paytm postpaid and suddenly one day i recieved call from them and they said u jsed 300 ruppees and now you have to pay ...after that they including penalty charges for every month and now i have to pay around 710rs ..

I have Proof that i never used single rs after my first bill payment...proof in picture
They call again and again ... Please help

My paytm registered no is [protected].i took paytm postpaid facility with them but due to some problem I want to deactivate the service but they are not responding at all .all dues are clear .pls provide me NOC for the same.

Sir good morning
Sir mene pura paisa jama kar diya tha weiver kara ke weiver kiya nhi phone bhi nhi kiya ab penalty badate ja rhe hai me kya karu itne paise kab tak bharte rahenge...

I have a paytm postpaid account of 60000 and I had a excess balance above 60k due to over payment, now again it is showing 14k bill payment, I have hardly used any balance, and on 3rd itself I cleared bill Bal 576 and now again it is showing 14k as bill payment to be made. Previous month my acc was showing excess amount in paytm postpaid acc also

this is paytm postpaid acc no PYTMPPABFL[protected]

I raised a complain ticket and requested for the statement of my acc and still they didnt send any and keep getting call from automated call centre.

899 amount refunded on 15th nov by magicbricks, but paytm is not providing any info about refund. Refund id also shared with paytm care.. This is harrassing me mentally

In my Paytm postpaid account 3952 rs deduct without my consult

Myself prabhat Kumar Bajpai a Paytm user by number [protected].
I used 1000 rupees by postpaid account but after this my sim has lost that's why a additional 2100 late fees is charged against me. Please waive off this extra amount so I can pay off my remaining amount.

I have paid rs 1334 amount in the month of june for paytm postpaid but it is realized by them on 28 August by paytm, which results to wrong late charges of apprx rs 1220 of 2 months ( july, august ) of the amount which i already paid. Due to this I'm unable to pay the balance amount of rs 895

I request to waive off these charges so that I can pay my balance amount of rs 900.

Please update it on my paytm account...

Out of curiosity, I activated my paytm postpaid feature. While making payments, it deducted from postpaid despite balance in my paytm bank and wallet. It was my mistake, I should have seen the option. But when you are in haste, you just simply click. Then after a month I was asked to make the postpaid payment which I used accidentally. I requested paytm customer care to deactivate my postpaid service. They assured me that it can be done only after I clear my dues. I cleared my dues and was cautious this time not to use postpaid account for payments. In the meanwhile, I also searched to deactivate the postpaid service. But in vain. Again I saw dues in the postpaid account, without making any payment. This time I was bugged. Again I started getting calls to make the payment. I was adamant that I would not as I have not used the feature. After getting non stop calls, I gave up and made the payment. Still the service could not be deactivated. After clearing all dues, again I saw outstanding balance of a very meagre amount, around 200. This time I was furious. Again I got calls to clear my dues. I had made up my mind that I would not. That 200 went to something 500.
I had applied for a personal loan from a bank. My loan could not be approved as my credit score has gone down because of non payment of this amount. I was really very dissapointed. I felt helpless as this loan was for my daughter's education. I cleared all the dues of paytm postpaid and searched to deactivate my paytm account. After a lot of trouble, I was able to get the option to raise a ticket to deactivate my account. Now when I checked, it says it will be done in 6 days time. Paytm is a big fraud. Paytm bank, paytm wallet and now paytm postpaid. Please stay away from paytm. After all this trouble, I have asked all my family and friends to boycott Paytm. Would request you all to do the same.

The recent postpaid bill generated had an error in spent vs. billed.
Couldn't reach the right team through app or phone call even after many trials.
All automated responses are with very few options and one sided.
Resolution of problem doesn't seem to happen.
Feel very unhappy with this kind of team and response.

Customers should stay away from this cheeky platform. They fail the payment if done within due date in order to charge late fee. I had to pay 560 Rs for making the payment the very next day as my payment earlier got failed magically by paytm folks.

Agents continually called and harassed me with multiple calls and abused hence I paid the full and final money and now now one reverting as my account is yet not cleared..

I have harassed with multiple callings and abuses to pay and final amount and still now my full money is not added successfully..
they have charged 25k as full and final payment.. Now my account is not working neither any update from any of them..

Your kind intervention is urgently invited in this matter. With great despondent and deep anguish, I am writing to you this mail.

I am uninterruptedly using the Paytm for last few years, based on that they have offered me a postpaid facility on 18th May 2022. I was using that credit facility and was making the repayment immediately on every transaction, except for the last 2 transactions on 3rd June & 6th June for Rs. 100 & Rs. 599 respectively. As on date they had not sent me the statement or alerted me through any source regarding my dues and no further communications after 18th May. Since last week onwards I have been getting repeated calls, some during untime, claiming that they are from Credit Control dept of Paytm and was telling me about my pending o/s. I asked them for the statement, till now they had not even responded for that. The same day I checked through my app and found that, for Rs. 699 dues, they had charged a late fee of Rs. 295 on 8th June, for their default and negligence of not sending me the statement till now. Immediately I paid all my dues except the late fee of Rs. 295 and informed them through mail and requested to reverse the late fee. They told me to contact their 24x7 customer care through their app, which is not at all functioning for the issue I am facing, and they are not even responding to the emails, moreover I tried to approach their office and Bangalore, and they are not even allowing us to enter inside. Then how and where we will address our concern against them. I tried through many emails to reach and from their cyber team, they responded once that it will be cleared within 48 hrs, after that no response since a week. I suspect the activity of Paytm postpaid is a fraud in which they will be trapping many customers by intentionally and purposely charging this late fee without intimating about the statement, and if we don’t pay this, again and again they will be charging a late fee for the same amount, and they will claim it as RBI guidelines. Moreover, they provided my limit as 60k, wherein the currently available limit is showing Rs. 59705, used limit as Rs. 295 and due amount as Rs. 618.75 which is contradictory and made me suspicious of financial fraud involved in their postpaid transactions. I have been maintaining a good Cibil score for years, and these kinds of practices of such financial entities will damage my name and affect my credibility too, which I can’t allow in any way. Without even sending the statement and the practice of charging late payment fee should also come under financial cyber-crime. Once they informed they had waived the charges, but not came into effect, rather they make an amount of Rs.913 as dues which is unused by me. Moreover the current statement also they have not sent and blocked my account so that I could not view what are the charges they had made in this.

I humbly request you to kindly intervene in this matter to settle this concern and please have a thorough enquiry on Paytm, so that such malpractices can be traced out and no further customers will be affected. In this case, since there is no way to get them connected and I am afraid of such financial malpractices, I am seeking help from the Ombudsman in this regard. To be frank, it's feeling unsafe using paytm.

PS: The following are the email ID's I tried to contact them, which I got from their website as well as provided by their credit control dept.

[protected]@paytmbank.com, [protected]@paytm.com, [protected]@paytm.com, [protected]@paytm.com, [protected]@paytmbank.com, and got one reply from [protected]@paytmbank.com on 16th June stating that they had acknowledged the receipt and will come out with a resolution within 24-48 hrs provided with a ticket no. [protected], after that no more response even after frequent reminders from my side, other mail IDs not yet responded so far. I told them, this will be addressed to the banking ombudsman also, still they are least bothered, hence I am much suspicious of them.

Please help, I am afraid that getting delay in resolving this is leading to increase in outstanding and affecting my cibil score which I am very well maintaining since years.

I paid my Paytm postpaid bill on 31 may 2022, but the bill is not cleared yet. what is the reason?

Hi my name madhu singh sankhala

In my CIBIL report, the postpaid bill for the month of April is showing overdue despite being paid which is not correct. I am having trouble taking loan, please correct it, I told your customer care 3 to 4 times but they did not care. Hope you will solve my problem as soon as.

Please fix it and resolve my issue as soon as . That affecting my civil score more then other .
Paytm account number

PYTMPPABFL[protected]