Ro Care India Complaints & Reviews

I booked the service from RO Care and they came and saw the filters and told like filters damaged and went. Again they came back with new filters and changed. Now the alarm is not stopping. I asked them why. They told some short circuit issue and they had taken my filter with them to the workshop and repaired. Once they fixed everything alarm start coming again and they told it will come now mildly. After usage of 10 days now the filters...

We had Contacted RO Care India for Change of my Dr Aquaguard Magna HD RO UV filter on 18.8.2020. They alloted technician who asked for the photo of the product in whats app which I sent (Technician no. [protected]/Manager no.[protected]). Post that he came with filters and took Rs 6000 (google pay to Shaik Saqlain on 18.8.2020). But post fitting the filters, the machine was still showing calling error, which he and his manager (over phone)...

Dear sir/madam,
This is to bring in your kind notice, that on date 2 june 2020 i raised a complaint in ro-care india portal regarding the ac dc adapter problem in my ro unit, the person (Mob [protected]) came to my house to repair it, he charged me 850rs and as per him it was a brand new adapter (Manufacturing year 2016).in the evening itself it started with a high temperature (85 degree), refer photo in the email shared to you ([protected]@rocareindia.com)....

They are the worst service provider i have come across ever. They are bunch of cheaters and fraud people running a company. Once you pay the amc, they are not bothered to give service.

I paid rs. 7, 000/- for premium amc of my aquaguard ro. They had promised me to change all filters after 6 months. But, after passage of 8 months and on my repeated calls to their customer service centre, their technician came with 1 no. Local...

Fraud fraud fraud. Be aware

This is a fraud company which is fooling innocent people by pretending to be from ro company like kent/zerob.in their fake website they provide their own number placing as customer care number of original ro companies.

I mistakenly raised a service request in this company for my ro problem thinking that they are from zero b. On 25 april their fraud technician alok singh visited my...

They are cheaters, they came to repair my kent water purifier, they were forcing me to change all filters inside, i denied that as i had changed all filters just few months back..
Still they changed one filter for rs. 450 and changed smps and charged me rs. 1250 for smps and rs. 300 service charges.. After they left when i checked the cost of smps on kent site, same smps is available for rs. 935 (Mrp).. They took rs. 300+ extra on...

I called RoCare on customer care portal and ask them to send service engineer to install and service my aquaguard. They promised me to send a guy next day and told me that service charge will be 500(installation)+300(service) which is I think too much costly, but I allowed them to send service man. He (Suraj tilve) came from Indore to Ujjain 4 hours late and the work he did was at immature level, he charged me 800/- and no receipt was given...

I have an annual contract with ro care india valid for a year. Even after 8 days of filing of the complaint for the water unit, no action has been taken for the service of the unit. There has been one visit just to check the issue/ problem and no resolution provided thereafter for the past 8 days. We have not had drinking water at our home for the past 8 days. I am thoroughly disappointed with the service levels of the organisation. It wrongly...

My aquaguard was due for servicing and hence i booked a request for servicing my aquaguard on 12.05 2019. The technician visited on the very same day. They worked on my aquaguard and billed me rs.1900/-. They left by 2 'o clock in the afternoon. But we noticed the same problem in the aquaguard and this time water was also seeping through the body. I called the same technician once again and i was promised that he will come in a while. Then...

My name is mohammed atiq. On 24th october 2018 i requested for water filter servicing. On 25th october 2018 suresh jaiswal (Mob no. [protected]) visited my house and did the servicing and replaced the parts (Sediments filter, carbon filter & the membrane) and charged us ₹3800/- (Including service charges). On 25th march 2019 i had to call a private technician because the taste of water was not good. The technician informed us that the parts...

My Name is Sravavan Kumar, I have raised a complaint for servicing RO Water Purifier, Aquaguard Magna.
Technician came and charged 4500/- INR and installed duplicated parts.
Despite calling customer care several times, they are not responding properly, looks like they are frauds. need your help for taking the action on them, Every time customer care executives transfers the calls to their higher officials but no use, All are...

We have taken amc through ro care india unknowingly. We thought through kent after that only we came to know, they are not kent persons. They are cheating with kent uniform and kent logo and taken 8100 for amc. Till now didn't come for one visit and our machine got repaired. But they are not coming for to do service.
Please don't call rocare india. They are cheaters and poor service...

I have taken amc from this company for two years period till 2020
The company doesn't respond to my complaint
The company uses duplicate parts which doesn't last and aquaguard doesn't work
Even after repeated phone calls either thry don't lift the phone or else give an excuse
I stay in miyapur hyderabad the local ro man sravan kumar is either dead or escaped in thin air as he doesn't takethe call
This company...

Hi everyone, i have taken amc from company for my aquaguard ro for rs. 7500 and now after 6 months i tried to reach them but despite several calls they are not taking even complaint. It's 100% a fraud company and one should take a special care before booking for service of your water purifiers. It's been 2 weeks they are even not picking up my phone. Such a bad service fraudsters....

Despite of several calls no body is came to my house for checking kent ro.
Mr. Sandeep who is technician at ro care india fraud to me and mentaly harash me and my wife for commiting several times for visit house giving time but never come.
I have wrote sevevral mail to ro care india but no body responded. It is a fake company and looted me but i am not leave them easily i will lodge a police complaints against mr. Sandip & ro...

My self kailash gupta & i purchased amc for aquaguard genus water ro purifier from ro care india company from 5-nov-17 to 4-nov-18.

My product water purifier is not working since 2 months. I have registered complaint multiple times but they are giving me excuses instead of resolving the issue.

Company's service is very pathetic. I am chasing from last two months for ro problem resolution. I made several phone...

My Kent RO was serviced by RO Care India. Amount Rs.3900 on 24 Nov 17. After the servicing my the RO water became very bad. TDS is greater than 400. I lodged a complaint at RO Care India vide complaint no cmpl15085. I have made more than a 100 calls. Their response is very bad. They speak for a second and disconnect the phone instantly. Almost 10 days have passed. No technician visited till now. All the time they say that technician will...

Amc for my kent ro taken on 24-sep-2017. After that, in last three months, the ro broke down more han 3 times and ever engineer who visited assured us that the problem will not appear again.

Last two days two engineers have visited after multiple calls and instead of fixing the problem, they have added new problems to it.

This ro service provider not at all recommended....

Pathetic service cheaters and swindlers - you have cheated me if 5000 Rs in past 3 months and my RO is still not working despite changing many parts - Mr Mohit Kumar's threatens to visit but never reaches as he is still on his way for many days - maybe he is coming from another country by flight ( I even offered to pick him up and bring him to my house) - either give my money back or fix it now...

Dear sir, I have taken the AMC of my Reviva RO from RO CARE INDIA. I have registered and complaint with them on 25th may 2015 the execute visited my house and said that my RO pump is not working he will change the pump tomorrow. Since then instead of repeated calls to customer care they are not turning up to fix the problem.Instead of repeated calls they are not visiting to my house to fix the issue . I am purchasing the water from...