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Sapna Online Complaints & Reviews

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Fardeen sharif
May 8, 2023
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I didn't receive my order

Website:Sapnaonline.com

In sapna online I ordered 2 items on[protected] but I received one item but yet I didn't get any item .I didn't receive my second item . It still yet not packed.i am soo angry with their service I write a email they they are taking long time I request sapna online to dispatched my 2nd item early as possible please.
My order I'd :[protected]
Email:- [protected]@gmail.com...
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S
Sugyan Satapathy
from Durgapur, West Bengal
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Not yet refunded my money

Address:767070
Website:www.sapnaonline.com

I have place a order and after a month also they have not delivered my order and i al called custumer care executive to cancel my order and refund my money and then they told me that they will retrn my money with in 5 days but after 20 days also they not refunded my money... My order id is[protected]
Please dont buy any product from this website...
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A
anurag_13
from Jaipur, Rajasthan
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Amount not transfer in account

Address:Jaipur, Rajasthan, 302019
Website:www.sapnaonline.com

I have ordered a book with referenceid[protected] on sep 8, 2015. After long time they send me an email on sep 28 that due to product damage they are not able to send book. They mention that my amount will refund in my account within 5-7 days but this money is not refund yet. I also write them twice but they didn't even reply. This site is very bad and they don't care about the customers. I would highly recommend that please don't use...
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Kavithasuresh2114
from Bengaluru, Karnataka
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Cancelled order money not refunded

Website:www.sapnaonline.com

Bought a book online for Ibps exam, it cost 337 rupees. Order delayed by 1 month, so I cancelled the order. They said the money will be refunded, its been 2 months and above but i didn't received my money. And now when I as calling the customer service they are disconnecting my call. Site details - www.sapnaonline.com I request such irresponsible sites to be unauthorized for marketing....
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Vijit Mathur
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Book not received

Address:Gurgaon, Haryana

I have put an online order to purchase a book from Sapna Online. Order ID: SAP[protected]. They said the book is available and thus can be shipped in 3-5 business days after order placement. It's been almost a week since placement of order and they have still not dispatched the book. I need a full refund of Rs. 495/-...
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