Savana By Urbanic Complaints & Reviews

I am writing to lodge a formal complaint against Savana, an e-commerce platform, for their repeated failure to deliver my prepaid order, unethical communication practices, and mental harassment.
Details:
Order ID:-S011250407181743001001[]
Date of Order: [7 april 2025]
Amount Paid: ₹[1832]
Mode of Payment: [UPI]
Items Ordered: 1 dress, 1 bag, 2 pieces of jewelry
Despite repeated follow-ups,...

Have already returned my order on th 15th itself . The pickup guy made some mistake he didnt ask me for otp at the time of pickup he said he will do it as soon as he gets back to his office . Next day when i called him he replied by saying the "servor down" he will do it tommorrow . On my savana account it kept showing pickup failed i have returned both of my order together( S011240510105108145002 and S011240510003954145001 Its been 4 days...