Sify Complaints & Reviews

Sir
I amsub postmaster champdani under south hooghly division wb. I have raised ticket on dtd 22/09/2017 the work has been handed to sify official ankur manna. He didnot attend the office however when i query my complain in india post complain booking number they told me that it hasbeen closed. I inquire him about the step he brutly scolded me andtold me not to disturb him in phone. India post is paying for the service but we the employèe is getting harassed every day forthe rude behaviour of theirpersonal
I have again raised ticket on dtd 7/10/2017 but till now my office problem to be resolved. Public are facing problemeveryday for connectivety problem

Hi, Whenever i open www.sify.com i use to find login to sifymail option to login to my sify email id.. from past 1 month its not working, there is no login option to login to the sify email.. i have given my sify email id only for my work and other activities.. this my sify email id is primary email id for all my official/work activities.. Pls Help now we are unable to check emails/respond to any critical emails.. Thanks Preeti

Dear Sir
I am a sify home broadband costumer,my internet is not working from last three days.Please do needful.I had told many time to local service provider but no any action taken by him till time.
Regards
Nityanand
FLAT NO-S/4
EMARAT KOHINOOR
ROAD-N0-36
CHITKOHRA
PATNA-800002

Sir/Mam,

My user id is: scow_122436A. I am living in Sector 23A, Gurgaon. I have a SIFY cyber cafe plan at my home by the name of Mr. Rishi Aggarwal. My internet connection is not working since last one month. Later, I came to know that my payment is due of which no prior notice or reminder was given to me. After that I deposited a sum of Rs. 7750 in SIFY's ICICI bank account:[protected] on[protected]. The receipt number is [protected]. I tried to contact their customer care number numerous times but no proper response was given to me. I even mailed the receipt of the transaction to their employee "Naresh Bedi" but he stopped responding after receiving the mail. I contacted many of their employees as i was unable to reach customer care but none of them responded properly. At this date none of their employees in my contact are responding to my calls or requests neither i am able to reach their customer care. It has been more than 2 weeks since I made the payment and still my account isn't activated. I would like you to look into this matter urgently.

in the month July i was having the problem of BB101 so called unable to reach sify server.So as usual contacted the ccc for help they sent a tech after 4day the tech told power cord on a switch was damaged. And they told that it requires a master tech to fix it and he is on vacation. I don't wanna mention the name of tech.But the thing is that they left it unattended for 17 day even after continuous call to ccc. But the things comes out a bit fishy when contacted at Pune's head office they told that there was some issues with the owner of the building where the switch was placed.
And on 30th of August they gave me connection from another building & told me to pay for the current month
and the extension will be given for the disconnection & accordingly i paid the amount. But after 3-4 days when contacted to ccc they told that there back-end team had found some sessions during my disconnection period. SO i gave them the number & name of the person who took care of my disconnection.Still they refused to provide any extension...
AND now in this month i.e DEC 2012 again the same prob since DEC 9th till date.here the only difference is i can get the connection from 8am to 9pm evening when contacted to the local help desk he told that the Ethernet cable was cut and kept aside now every one can imagine how retards are there in sify.. this time iam specially concerned with the Area in-charge MUDASSIR Contact number:[protected] And he also says that he doesn't have man power to deal with it....

I have installed boradband connection last month by paying Installation Charges: Rs. 1000 and 3 months prepaid plan (384/512kbps) . Mr. Dadasaheb (Mobile:[protected]) has given me the connection and he promised for the continued service but invain.I am frequently facing the disconnection of broadband i.e. on average twice weekly. Everytime I hang up calling customer care for 15mins or more. I believed Sify services and took the boradband connection. I am frustrated with this problem and unstaisfied with your service.

Dear Candidates
My name is Suresh Kumar i want share something about MR.UMA BALAN he is working in SIFY BACKEND OFFICE in Tidel Park This having lot of name like UMA BALAN ,ANNAMALAI AND SWAMYNATHAN like that.he is doing fraud work in this company he s issuing lat of FAKE CERTIFICATE in lot of COMPANY NAMES. he is man of the fraud in this chennai city. So Dear Candidates dont suffer to him. its my humble request.

Suresh Kumar

This is one unfortunate event where Sify broadband has tricked me into paying for services where they could provide none. I was a customer with Sify when one fine day my Sify broadband stopped working (while still in subscription period). I contacted customer center multiple times and they sweetly assured me that engineer would come to inspect the cause. After a million phone calls and one month delay, the call center lied to me that the error is rectified and advised me to renew subscription. I trustingly renewed it but was shocked to discover no internet access. I was willing to put all this inconvenience caused and asked simply for refund and apology [INTERACTID:5915118]. And guess what, after an additional month (2.5 months total), I am still waiting for any action.

I strongly advise fellow netizens to stay away from Sify and never to believe their call centre executives. Most of the times they would outsource their work to shady vendors without informing customers. You might end up not only losing your money but also all the facilities internet brings. These Sify people won't even let your search for any other provider by their fake promises and sweet talk.

Thanks sir u have passed the time to check out the machine even ur staff knows that it will not be configure on mtnl than why they are wasting their time.



I[censored] could not rectify it than i want to surrend it and return my security of rs. 40, 000/-





Kindly take the personal visit and check it properly and not try to resolve it plase rectify it because the sify...

I am using sify broadband connection. But for last 1 months its getting disconnect very frequently.
Please see the compliant number with date. For some of complain i have proof as msg but some of them deleted, but have enough proof. I got date and complain number from sify customer care. Please see the details below:-
6 april[protected]
15 april[protected]
18 april[protected]
30april[protected]
1 may[protected]
4 may[protected]

Please help me.

Dear Sir

I am one of your small coutomer of sify internet from last 4 yrs My user id is Tisai179 dinesh i have faced lot of problem . My recent reneval done on 08/03/2011 net is not working till 28/03/2011 ( Reason Wire misplaced at it has been repaired and getit done on 28/03/2011 at 2 pm as confirmed by sify executive ) in the night when i login it was workinf again at 10.30pm error faced b101 unable to reach the gateway
launch complaint against sify coustomer care

I am facing problem from last 4 yrs and same as been informed but till now resoultion not done You can check from backend how much i have use before using i have paid money
Sify as a very good band name and service is very good and fast not able to understand why ?

Regards
Arjuna
[protected]

Hi,

I want to report about the bad service of Sify. I reported more than 4 times to the local connection provider, more than 4 times to Sify Customer care itself and more than 4 times I send a mail to customer care.

I have not been provided any services for around last 10 days.

I want to ask if Sify people already know the problem why a proper action was not taken against this problem.

I want to know who is responsible for the wastage of my time when I was not able to use the Sify internet in spite of paying the bill.

If I am forced to go to the cyber cafe for my work then why I am supposed to bear the cost of Sify connection at my home.

I want proper action explanation and compensation from Sify.

Thanks & Regards,
Pankaj Mahajan
[protected]@gmail.com

Dear Sir,

After my account was due for renewal, I got a call from Sify Customer Care for renewal.
They suggested me to go for a 1275 Rs. Plan (192 Kbps unlimited) for 3 months.
I agreed to them and told them to renew and get the payment from me.

I paid them the same amount on 17th April, 2010 (RECEIPT ATTACHED)
but after using it for 3 days, they deactivated my account.

Since then and till today, I have called sify customer care 25 times (spending 30 mins on each call) explaining them the issue. I spent around 1500 Rs. just for calling their customer care without getting proper response.
Its been 45 days now, I am still facing the same issue.

I always have very important work to do over Internet and I have even missed my online exam due to this issue.

Being their customer since 3 years, they are not caring for their customers.

I now want the disconnection from Sify and don't want to continue with them anymore.
At the same time, I want to claim 1275 (the actual amount) + 1500 (call charges) + 5000 (for harrasement) = 7775 rupees from Sify broadband.

Hoping a positive and quick reply from your side.

Thanks,
Ravi Dhanwani
[protected]

Hello,

This is complaint is for the Broadband service provider "Sify".
I made a payment of Rs 999 for my 384 kbps connection, dated 22nd April.
An Invoice should be provided to me for the amount of payment paid. It is important for me to get the reimbursement of the payment made.

They provided me an Invoice mentioning the date 26th March instead of correct data 22nd April.

I contacted their renewal department continuously for 5 days, but no one responded.
I logged a complaint using their customer care web portal, got no help.
Used their web site: http://broadband.sify.com/contactus.html, I tried to contact any responsible person, but got NDR for the emails sent to all the contacts.

I am helpless at this point of time, with no one to help me out.
I have already wasted my money in making phone calls and time in writing emails to their customer care w/o any luck.

I don't think that expecting an 'Invoice' for the payment made is a crime in India or a request for this should be neglected in this fashion.

This portal is my last hope to get justice.

Regards,
Mukesh
[protected]

Hello,

I am a Sify broadband user. In January 2010 I started facing problems with the internet whereby my internet would disconnect every 2 minutes and I would not get proper ping replies from my local gateway. I wracked my head with Sify for 256 days before they were able to identify and fix the problem. I was so frustrated I asked them to end my service and refund the amount I have paid to them (I had paid for three months in advance).

At that point they assured me that they will compensate me for the time lost. Anyway, fast forward to 2 months and what they have compensated me for a 11 day long internet service which is an inferior product than what I haid paid them for (my subscription was the connection with 256 kbps during the day and 512 kbps during the night, they have compensated with a 256 kbps connection good only for 11 days).

I hereby am very upset with the unprofessionalism on Sify's part and failure to give me the service that I have paid them for. At this moment I want all my money back in lieu of the terrible broadband serviceand even worse customer service that they have provided to me, which included three of their customer service representatives hanging up on me within a timespan of 1 hour.

I want either a fair compensation from them (these 11 days of the pathetic 256 kbps connection dont count) or all my money refunded (amount of over Rs 3000)

Thanks
Gaurav

M an old user of sify cyber cafe and i used to praise b4 every one bout it's good services, but recently i found ashamed for praising it's services to my circle, when i got a personal connection in my home, just i could avail the poor service for two days and right after service provider some GURMEET SINGH in saharanpur did not feel apropriate to recieve phone and my recharge is also going to over, whom shell icontact now that irritates me.. plz provide some solution if possible.. TARUN BAJAJ Saharanpur.U.P.

I would like to report about the bad service of Sify.

I reported this to the local connection provider 8 times and approximately 8 to 9 times to the Sify Customer care.

Because of this I have not been provided any services for around 20 days out of last 30 days.
The most common problem which I faced due to which i was not able to access the
the internet was "Unable to connect to Gateway" regarding this problem the customer care executive told
me that the problem would be resolved within the next 24 hours. The problem used to be resolved on the third day after giving the complaint and again on the next day the same problem use to occure.
At last i came to know from the local connection provider that there was some fiber cable problem and the problem will be resolved within 3 days.
I want to ask if Sify people already know the problem why a proper action was not taken
against this problem.
I want to know who is responsible for the wastage of my time when I was not
able to use the Sify internet inspite of paying the bill.
If I am forced to go to the cyber cafe for my work then why I am
supposed to bear the cost of Sify connection at my home.

I had asked for compensation and received the same only for 5 days

I want proper action explaination and correct compensation from Sify.



Thanks and regards

Naresh Naik

Dear sir / mam

This is to inform you that my sify mail account is not opening.plz help me.my email id is shobhana.[protected]@sify.com

Hi I am an existing customer of Sify Broadband since 2008. I have faced a strange situation this time. I have shifted from 1st floor to 2nd floor in a same building. When I raised a request to shift the connection, local operator asked 500 Rs for it. Neways some how I manged to do shift the connection by my own. After that someone stole a complet wire (CAT5 cable) coming to my flat from neighbour building. I raised a request again but this time they (Sify) are asking me to pay a complete amount for cable.

Guys Would like to know that I have already paid 1000 Rs for installation & Rs 300 extra for line maintainence (when I recharge my account with FK3M package) so whay should I pay a extra amount again when the problem is not from my side.

Pls help me to get this issue solved. my 2 months pac has already expired without use due to this.

sify's sad man1

Complain to :
BSNL,
Kolkata

Sir

This is to bring your kind attention on the matter that We are in deep trouble and hardship since last week as all our BSNL services at M/S SIFY Limited are down .in total this is 9th day out customers are out of connectivity

The below circuits are down whch are coming via ADM 4 of Rungta MUX located at 2/1A sarat Bose road, Kolkata 20

If the ADM 4 MUX can be bought into production we can be back into normalcy to some extend

2 MB LL LINKS

PCCW COLGATE - 31087/88
Reserve Bank of India MIDNAPORE --31793
GC MSA INDIA CALCUTTA - 30146/47
ONMOBILE GLOBAL ASANSOLE- 30302/3
INTERGLOBE AIRPORT-28841/42
Kotak Securities-19314/15
Vodafone Calcutta -16905/6
Shopper Stop DC(Paharpur)-29681/82
SHOPPERS STOP ELGIN –19345
SIFY BARASAT-21443 /44
SIFY BARASAT –29737/38
SIFY BALURGHAT-31942
SIFY TARAKESHWAR-31346/47
SIFY KANKINARA-29044
SIFY HALDIA –28097/98
SIFY KONNAGAR-20357
SIFY BOKARO-29476
SIFY BOKARO-29478


Below MLLN services are down for Circus end Issues of VMUX.we request you to kindly help in required patching in the VMUX


ORGANON INDIA LTD -19559
Voith Paper Technology - 21574/75
Punjab and sindh =19692

I request you to kindly help us to restore connectivity at the earliest

Thanks and Regards


Ramakrishnan S
Regional Head East

I got Sify broadband connection in august 08 where as my residence area is digha ghat, patna 800011.

for 1st 3-4 months, the service was good.
but after that the service provided is horrible.
in last 2-3 months, everyday i have to call to local ISP for connection,
many a times, they don't pickup the call.sometimes on picking call, they say cable problem, LAN card problem, staff not available, any many more excuses.

i pay 800/- monthly but cuold not use it of 100/-.


i think, this should be made to notice.

sir, i booked ticket from sify they changed the specified values of the ticket(extra charges) kindly mention the correct service charges and what amount we have to pay for the agents

respected,
I have been a member of sify.com for about 7 years now.Due to a hectic schedule, i was not able to login for about 2-3 months at a stretch.Now, all the e-mails in my inbox had been deleted.Is there any way my e-mails could be retrieved.

Thanking you,
Veera
[protected]@sify.com

It is my humble request to all Bangalorean please dont take sify broadband connection in residence. They never solve any problem. They never provide good service. There are lot of good plans but in paper.
As per the plan night is unlimited but in the night local provider power off the switch till morning 11 o clock most of the time so that you will get BB 101 error each morning. I cant book railway ticket, you cant work from home. Speed is always less than what they said. I am using sify broadband for last six months this month I am planning to chage service provider. In the day time sify customer care number[protected] never recieve calls in the early morning and night time will ask you to press your mobile or land line number so that they can contact you within 1 hour and disconnect the call. But after 48 hours later also you will never get any calls from sify. Each and everymonth I have to call 15 to 20 times a month.

Dont go for sify better option is AIRTEL. or BSNL

I have taken an internet connection from sify a week earlier, from the very first day my net is not getting connected properly, every time the error comes BB101 (unable to connect to sify server). after two days i found out that they have not register me, they have given me another person userid to connect in the net.
now i am not able to connect to the internet from the last three days i am calling the customer care and the person who have installed my connection. Customer is not able to help me out, and the person who have installed my connection is not picking my phone. What to do please suggest.

I had ordered a few items from Sify mall on 13th and 14th Nov and my credit card was debited on the same day. I received four items from Ojjas on one day one item against order no s 6700349 m shipment number s[protected]m#sify-ojjas#1i.e a set of blank CDs on their Airway bill number[protected] dated 18/11/2008, whereas four items were to have been received under this order. This one item came alongwith 3 other items from order no S 671085 m i.e telescope, CD holders and toolsets. I was asked to sign receipt for four items in their delivery sheet and on four Proof of delivery notes and copies of the PODs with the invoices were given to me. So far the 3 items under s[protected] have not been received. When I contacted Sify mall they have taken an unduly long time to reply and are evasive in their answers, saying that both the couriers and I have confirmed that only one pack was delivered under order S [protected]m but that Ojjas says that all the items under this order have been despatched. The Proof of Delivery of the Airway bill number[protected] was examined and shows only one item weighing 1.9 kgs which is the weight of the blank CDs. I am not getting either the 3 items ordered or the refund of cash in lieu of these items from Sifymall. In addition an item ordered under order no s 671085 m a Transcend pendrive from Sify mall is yet to be received to date. An item under order no S [protected] a pendrive is yet to be received. Another item ordered under order no s[protected] m a Ganesh in a small temple was erroneously replaced by a Ganesha on a stand and sent back at Sifymall's instructions on 27.11.08 under Airway Bill no of Bluedart [protected] and the correct item is yet to be received. I request you to kindly take up the matter with the sellers and help in receipt of items ordered.

This is the gist of my complaint, which I have sent to Sify Customercare as well. lets see how they respond:-
Hi,
This is with reference to the sify broadband account which I hold with the user id adarsh_reecha. I would like to close this account as it is of no use to me with the broadband connection not working invariably for 5 days a month every month for past 4 month. The height of patience has been reached this time though, with my complaint registered in 29th July (a week ago) with reference number 7282494 being not serviced to as yet.

I have spent more than Rs 250/- and 2-3 hours of cumulative time in over 50 calls that I must have made to your customer service (which incidentally should get the most pathetic customer service in the world award) numbers both in Delhi and Chennai. Invariably the tape recorders that you call the customer service associates play back the recorded message of " Yes Sir, we understand how you must be feeling (I wish sub-human intelligent people could understand), and your complaint would be attended to in a minimum of 4 hours and a maximum of 12 hours."

Upon providing them with the fact that I have heard the same commentary umpteen number of times, the buffoons have the guts to provide an assurance that in you'd receive a call from our technical team ( does there exist such a team in Sify?) within a day (which hasn't happened as yet).

Further on asking for passing the call over to their supervisor ( a floor manager- I hope its not a sweeper), I am invariably told that he is taking another call ( wonder how many disgruntled customer calls they receive every day). In fact two CSA had the audacity to confirm that I'd receive a call from his managers named Prabhu (in Chennai) and another one whose mobile no. is [protected] in an hour's time. I am wondering whether these guys inhabit Earth (as their clocks seem to run too slow, since I haven't received these calls in 4 days).

Upon asking for the existence of an escalation mechanism, I am told there is none! ( now that was not a surprise, given its Satyam!!)

So given this wonderful experience that I have had over the last few days, I have decided to switch out of this connection. Given the pain afflicted on me, I'd rather like to publish my experiences with the world, and in fact I have managed to convince my fellow residents in the building to do the same.

Could you please confirm to me when could I receive the refund of my money, or do need to take a legal recourse for the same.

Regards
Adarsh Mishra

Respected sir/madam,
I am a regular customer of sify broadband service by local cybercafe owners in our area. They all have varying prices. For example once I went to a cybercafe other than my usual one I was shocked that they charged Rs.8 for 15 minutes while the other cybercafe owner charged Rs.8 for 15 minutes.

Moreover for 15 minutes its clearly mentioned that Rs.6.25 should be charged. The cafe owners are fooling customers.

Please check into this matter.

Sir,

I am Rajesh Kumar Sharma, Lucknow
I am Sify Broadband Customer, My User ID is: rajeshkumar_an

I bought your connection on dated[protected]
From that day the problem was request time out occur
That problem occur every day
That problem solve after 24 hour/ more than 24 hours
After solving that problem, repeat that problem i.e. request time out
I have already many complain registered to customer care Lucknow
Your company gives me 7 day compensation pack on dated 2 Feb 2008
On dated 17 Feb, 2008 connection not working properly
from dated 17 feb, 2008 to 23 feb, 2008 I can't use connection .
Now on dated 24 Feb, 2008 connection now working for 2 days
On dated 26 Feb, connation was stopped
Mr.Umesh was hold the device and give to Apex network, indira nagar office
On dated 4 March, 2008 device was establish in my home and provide connection
That connection was for 13 days
On dated 18 march, connection stop by local franchisee and said to me that if you renew your account than I provide your service otherwise
I not give you connection
But my connection validity was expired on 23 March, 2008
That I am say to Mr. Pawan Singh but connection was stop

On dated 2 April, 2008 I am renew my account
But in my login detail my account is access by another person's IP address
My account is access by another person in month Feb, March also but I am not know because
I am not having details of login
When I complain to customer care for giving me details of login details then company provide me login details

Then saw in login detail that my account was login by another IP in different dates

Now device was hold by Umesh o dated 3 April, 2008

And say to me from Pawan Singh device is damage & if you want to continue connection then you pay new device amount

Than I am say that one time charge the amount of device further why I am charge amount of device?

I want to know about name & Address of IP, which are login my account without my permission

That request was already ask to customer care & Pawan Singh but no anybody provide me name & address of different IP user

This IPs is: 1. 10.42.55.3
2. 10.42.55.4
3. 10.42.55.200

Now once again I request to you that please give me details of above mention IP & solve my problem.
Due to this problem of connection I can’t complete my project work.
Sify & Mr. Pawan Singh is responsible for that .

I want to case against Pawan & sify & above mentioned IP who access my account.

Thanks
Yours
Rajesh Kumar Sharma
User ID : rajeshkumar_an
Mobile no. : [protected]